In 2021 when i shopped there before my membership expired, my daughter accidentally ht the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in oct 2021 but i'd decided not to renew. Never used the card after that membership ended. I got another renew notice in the mail at the end of sept 2022 & i saw that it said my membership was ending on 10/31/2022. Thought it was odd but threw out the mailer - i hadnt been charged & never used it anyway. Couple days later, BJ's billed my credit card $58 for the cost of renewal. Called, spoke to guy, he says theyll cancel it & the money will be refunded in 7-10 days. That didnt happen. Went to call again but checked my cc statement first & i see that BJ's HAS NOW BILLED ME OVER $117.00! Now im pissed! Call again, rep keeps putting me on hold, cant explain except to tell me that he has to report it to their "escalation dept". Im like, mgr now! Transferred me to "escalation mgr" who proceeds to tell me im being billed for 2021 & 2022! SERIOUSLY? Membership not used all that time & BJ's thinks they are going to make me wait another 10-13 days before THEY RETURN THE MONEY THEY STOLE FROM ME????? NEVER SHOP AT BJ's - THEY WILL ROB YOU!!!!
AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK ILLEGALLY. AND THIS WAS AFTER THIS 'TONI' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022! SO, THEY KNEW HOW MUCH I WAS BEING CHARGED BUT WANT ME TO PROVE THAT I WAS CHARGED!
Ellen Mulvey
In 2021 when i shopped there before my membership expired, my daughter accidentally ht the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in oct 2021 but i'd decided not to renew. Never used the card after that membership ended. I got another renew notice in the mail at the end of sept 2022 & i saw that it said my membership was ending on 10/31/2022. Thought it was odd but threw out the mailer - i hadnt been charged & never used it anyway. Couple days later, BJ's billed my credit card $58 for the cost of renewal. Called, spoke to guy, he says theyll cancel it & the money will be refunded in 7-10 days. That didnt happen. Went to call again but checked my cc statement first & i see that BJ's HAS NOW BILLED ME OVER $117.00! Now im pissed! Call again, rep keeps putting me on hold, cant explain except to tell me that he has to report it to their "escalation dept". Im like, mgr now! Transferred me to "escalation mgr" who proceeds to tell me im being billed for 2021 & 2022! SERIOUSLY? Membership not used all that time & BJ's thinks they are going to make me wait another 10-13 days before THEY RETURN THE MONEY THEY STOLE FROM ME????? NEVER SHOP AT BJ's - THEY WILL ROB YOU!!!! AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK ILLEGALLY. AND THIS WAS AFTER THIS 'TONI' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022! SO, THEY KNEW HOW MUCH I WAS BEING CHARGED BUT WANT ME TO PROVE THAT I WAS CHARGED!
Crys Ashley
They have ample parking available. This store has always been kept clean and well maintained. They have great prices for bulk shopping. The cashiers have always been polite, friendly, and helpful. There's always great new things to see and buy.
Meghan Mannuzza Belfield
Eric in the Tire Center is rude and unprofessional - If he does not like his job he should get another one
James Beger
Very economical. Staff is friendly
Robert Blanchard
Placed a deli order on 06/17/2021 for an Entertainer Platter to be picked up 8 am on 06/19/2021.
Jamie Odaat
Nice clean store... some empty shelves and the meat was gong quick this morning they limited to 1 meat product, people respected your space and the checkout was quick and easy
Giovanna Knebl
Under stocked and the worst employee ‘s ever.. They need to hire a customer service coach... People just shop there out of convenience...There rude bossy and lazy!!
Dick Weaver
Well stocked of almost everything and a very good staff to handle the large amount of people that were shopping there. Always like shopping and there !
Judith Russo
The person running the self service cash registers was very rude. I was apparently scanning too fast according to him and when he came over to help I was spoken to like a child, in front of my own child, and told not to do it again. Very bad customer service.
In 2021 when i shopped there before my membership expired, my daughter accidentally ht the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in oct 2021 but i'd decided not to renew. Never used the card after that membership ended. I got another renew notice in the mail at the end of sept 2022 & i saw that it said my membership was ending on 10/31/2022. Thought it was odd but threw out the mailer - i hadnt been charged & never used it anyway. Couple days later, BJ's billed my credit card $58 for the cost of renewal. Called, spoke to guy, he says theyll cancel it & the money will be refunded in 7-10 days. That didnt happen. Went to call again but checked my cc statement first & i see that BJ's HAS NOW BILLED ME OVER $117.00! Now im pissed! Call again, rep keeps putting me on hold, cant explain except to tell me that he has to report it to their "escalation dept". Im like, mgr now! Transferred me to "escalation mgr" who proceeds to tell me im being billed for 2021 & 2022! SERIOUSLY? Membership not used all that time & BJ's thinks they are going to make me wait another 10-13 days before THEY RETURN THE MONEY THEY STOLE FROM ME????? NEVER SHOP AT BJ's - THEY WILL ROB YOU!!!! AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK ILLEGALLY. AND THIS WAS AFTER THIS 'TONI' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022! SO, THEY KNEW HOW MUCH I WAS BEING CHARGED BUT WANT ME TO PROVE THAT I WAS CHARGED!
In 2021 when i shopped there before my membership expired, my daughter accidentally ht the "auto-renew" button at the register. We immediately went to customer service & had the rep cancel it. She said it happens a lot because of the placement of the button. Got a renew notice in the mail in oct 2021 but i'd decided not to renew. Never used the card after that membership ended. I got another renew notice in the mail at the end of sept 2022 & i saw that it said my membership was ending on 10/31/2022. Thought it was odd but threw out the mailer - i hadnt been charged & never used it anyway. Couple days later, BJ's billed my credit card $58 for the cost of renewal. Called, spoke to guy, he says theyll cancel it & the money will be refunded in 7-10 days. That didnt happen. Went to call again but checked my cc statement first & i see that BJ's HAS NOW BILLED ME OVER $117.00! Now im pissed! Call again, rep keeps putting me on hold, cant explain except to tell me that he has to report it to their "escalation dept". Im like, mgr now! Transferred me to "escalation mgr" who proceeds to tell me im being billed for 2021 & 2022! SERIOUSLY? Membership not used all that time & BJ's thinks they are going to make me wait another 10-13 days before THEY RETURN THE MONEY THEY STOLE FROM ME????? NEVER SHOP AT BJ's - THEY WILL ROB YOU!!!! AND LET ME ADD - BJ's WANTS *ME* TO PROVE THAT I WAS CHARGED OVER $117 BEFORE THEY WILL EVEN CONSIDER MY REQUEST FOR REPAYMENT OF THE MONEY THEY TOOK ILLEGALLY. AND THIS WAS AFTER THIS 'TONI' (SP?) PERSON TOLD ME I WAS BEING CHARGED FOR MEMBERSHIP DUES FOR 2021 & 2022! SO, THEY KNEW HOW MUCH I WAS BEING CHARGED BUT WANT ME TO PROVE THAT I WAS CHARGED!
They have ample parking available. This store has always been kept clean and well maintained. They have great prices for bulk shopping. The cashiers have always been polite, friendly, and helpful. There's always great new things to see and buy.
Eric in the Tire Center is rude and unprofessional - If he does not like his job he should get another one
Very economical. Staff is friendly
Placed a deli order on 06/17/2021 for an Entertainer Platter to be picked up 8 am on 06/19/2021.
Nice clean store... some empty shelves and the meat was gong quick this morning they limited to 1 meat product, people respected your space and the checkout was quick and easy
Under stocked and the worst employee ‘s ever.. They need to hire a customer service coach... People just shop there out of convenience...There rude bossy and lazy!!
Well stocked of almost everything and a very good staff to handle the large amount of people that were shopping there. Always like shopping and there !
The person running the self service cash registers was very rude. I was apparently scanning too fast according to him and when he came over to help I was spoken to like a child, in front of my own child, and told not to do it again. Very bad customer service.
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Great fast and friendly service
Staff does not speak english
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