This exact location was horrible! The employees are so rude and disrespectful, I asked them nicely if they can change one donut! And they god mad and started laughing with the other employees I would not recommend going to this location.
Atmosphere: 5
Food: 4
Service: 1
Sara Lonsa
Very disappointing experience today at the drive-thru. I clearly ordered a cappuccino with oat milk and cinnamon. The employee taking the order (an older gentleman) repeated it incorrectly, and when I pointed it out, he responded rudely saying “you said only cappuccino with milk”, which was absolutely not true.
The drink was made without oat milk and without cinnamon, and instead of correcting the mistake, the attitude was dismissive and unprofessional. Simple orders should not be this difficult, and customers should not be spoken to rudely, especially when the mistake is not theirs.
Customer service matters just as much as the product, and unfortunately today it was completely lacking.
Service: 1
Emma Wien
BUYER BEWARE: The staff here completely lose all professionalism the second their manager isn’t around. I was told I’d have to pay over a dollar for a cup of tap water — seriously? There’s not even an option for that on the mobile app. They claimed it was their manager’s rule, yet just two days earlier the same manager gave us iced tap water for free. Make it make sense. On top of that, my breakfast sandwich was wrong, and one of the coffees was gross and made incorrectly, even though the same order was perfectly fine yesterday. The inconsistency (and attitude) are unbelievable. Maybe focus less on overcharging for tap water and more on getting the orders right — and actually filling the coffee cups all the way. At this rate, I’m shocked they’re not charging extra for cup holders too.
Atmosphere: 1
Food: 1
Service: 1
louisemarie weber
Coffee is always good. Appreciate that they have a 6$ deal for coffee, egg sandwich and hash browns. Hard to find a bargain these day's, but this deal i👍
Food: 4
Service: 4
Burak Tasci
The customer service is really bad and do not come in here
Atmosphere: 1
Food: 1
Service: 1
django diaz
Good people working there.
Atmosphere: 5
Food: 5
Service: 5
Arron Windsor
Friendly & quick.
Food: 5
Service: 5
Jay
The costumer service was good, but while receiving my donut l; it was fully melted. And I couldn’t sit inside cause of how hot it was inside. It been this way for weeks and how can someone work in this type of heat with no a/c
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Donuts
Heejung Chung
This is the worst store I've ever been to. They don't even look at customers and the service is very rude.
Atmosphere: 1
Food: 3
Service: 1
Express Hair salon
The best hair salon in the area . We really care about your hair
I have never in my life walked into any building feeling so unbelievably disrespected for no reason. The workers at this location are another level…rude is the biggest understatement ever. I asked for an extra toasted grilled cheese so they gave me 2 cold pieces of bread with 2 cold slices of cheese in it. I asked for a drink and found snot in it…AFTER I drank the entire cup. Every time I go to this Dunkin’ I find workers either giving me dirty looks or messing up my order. Once or twice, okay, I get it—but every time?! I have had extended patience with these workers but I cross the line at finding biohazards in my drinks that I pay for. I’ve never said anything to anyone working there but ‘hello’, ‘please’, ‘thank you’, and ‘have a good day.’ Ridiculous and abominable
Atmosphere: 2
Food: 1
Service: 1
Carol W
After waiting a long time for an iced coffee on the drive thru they hand it to me without a straw. Had to park the car to go inside to get the straw. Really an inconvenience and pointless to use the drive thru !
Service: 1
Marilyn Jones
I would like to thank you since it was so difficult for you to make a cup a coffee right even after you made me repeat it 3 times... I make it at home and not only is it always right I save money.
This exact location was horrible! The employees are so rude and disrespectful, I asked them nicely if they can change one donut! And they god mad and started laughing with the other employees I would not recommend going to this location.
Atmosphere: 5
Food: 4
Service: 1
Very disappointing experience today at the drive-thru. I clearly ordered a cappuccino with oat milk and cinnamon. The employee taking the order (an older gentleman) repeated it incorrectly, and when I pointed it out, he responded rudely saying “you said only cappuccino with milk”, which was absolutely not true.
The drink was made without oat milk and without cinnamon, and instead of correcting the mistake, the attitude was dismissive and unprofessional. Simple orders should not be this difficult, and customers should not be spoken to rudely, especially when the mistake is not theirs.
Customer service matters just as much as the product, and unfortunately today it was completely lacking.
Service: 1
BUYER BEWARE:
The staff here completely lose all professionalism the second their manager isn’t around. I was told I’d have to pay over a dollar for a cup of tap water — seriously? There’s not even an option for that on the mobile app. They claimed it was their manager’s rule, yet just two days earlier the same manager gave us iced tap water for free. Make it make sense.
On top of that, my breakfast sandwich was wrong, and one of the coffees was gross and made incorrectly, even though the same order was perfectly fine yesterday. The inconsistency (and attitude) are unbelievable. Maybe focus less on overcharging for tap water and more on getting the orders right — and actually filling the coffee cups all the way. At this rate, I’m shocked they’re not charging extra for cup holders too.
Atmosphere: 1
Food: 1
Service: 1
Coffee is always good. Appreciate that they have a 6$ deal for coffee, egg sandwich and hash browns. Hard to find a bargain these day's, but this deal i👍
Food: 4
Service: 4
The customer service is really bad and do not come in here
Atmosphere: 1
Food: 1
Service: 1
Good people working there.
Atmosphere: 5
Food: 5
Service: 5
Friendly & quick.
Food: 5
Service: 5
The costumer service was good, but while receiving my donut l; it was fully melted. And I couldn’t sit inside cause of how hot it was inside. It been this way for weeks and how can someone work in this type of heat with no a/c
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Donuts
This is the worst store I've ever been to. They don't even look at customers and the service is very rude.
Atmosphere: 1
Food: 3
Service: 1
The best hair salon in the area . We really care about your hair
Restaurantji Recommends
drive up convenience
Atmosphere: 5
Food: 5
Service: 5
I have never in my life walked into any building feeling so unbelievably disrespected for no reason. The workers at this location are another level…rude is the biggest understatement ever. I asked for an extra toasted grilled cheese so they gave me 2 cold pieces of bread with 2 cold slices of cheese in it. I asked for a drink and found snot in it…AFTER I drank the entire cup. Every time I go to this Dunkin’ I find workers either giving me dirty looks or messing up my order. Once or twice, okay, I get it—but every time?! I have had extended patience with these workers but I cross the line at finding biohazards in my drinks that I pay for. I’ve never said anything to anyone working there but ‘hello’, ‘please’, ‘thank you’, and ‘have a good day.’ Ridiculous and abominable
Atmosphere: 2
Food: 1
Service: 1
After waiting a long time for an iced coffee on the drive thru they hand it to me without a straw. Had to park the car to go inside to get the straw. Really an inconvenience and pointless to use the drive thru !
Service: 1
I would like to thank you since it was so difficult for you to make a cup a coffee right even after you made me repeat it 3 times... I make it at home and not only is it always right I save money.
Service: 1
Busy location and great service
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