Dunkin' Donuts in Scotch Plains

“I recently visited the Dunkin located in Scotch Plains, NJ, and I had a mixed experience that I'd like to share.First and foremost, the customer service I received was outstanding. When I walked in, it was evident that the guy behind the counter was working alone, yet he managed to handle everything efficiently. He greeted me with a warm smile and was quick to take my order, making sure I got exactly what I wanted. Despite the rush, he remained attentive and patient, which greatly enhanced my visit.However, my positive experience took a hit when I needed to use the restroom. Unfortunately, it was not in the best condition. It was evident that a previous customer had left it in a messy state, which was disappointing. I expected a higher level of cleanliness, especially considering the great service I had received at the counter.I understand that accidents happen, but maintaining restroom cleanliness should be a priority for any establishment. This aspect of my visit left a bit of a sour taste in my mouth, as it detracted from the overall positive impression I had of the Dunkin location.In conclusion, while the customer service at this Dunkin in Scotch Plains, NJ, was top-notch, I hope the management can pay more attention to restroom cleanliness to ensure a consistently pleasant experience for all customers. I'll still return for their delicious coffee and donuts, but I hope to see improvements in this area in the future.“

“My local Dunkin when I’m in the states and I really enjoy coming here. The staff is very friendly and quick, the coffee great. I dropped my coffee outside once as I left the store and Julie was already making me a new one as stepped inside again. Very nice service, thank you“