Friendly helpful staff that kept us well supplied with meat!
Camdyn Juliet Hargrove
DO NOT GO TO THE KPOT IN MURFREESBORO TN! I just walked out of this returaunt absolutely baffled! Me and my husband wanted to go (he HATES korean/hotpot he just wanted to sit with me to keep me company) we drove 45 minutes to go and when we walk in the resturaunt it is dead expect for 1 table near the front. We walk in wearing yoga shorts and matching tshirts and the hostess gives us a look, asked us how many. I said "two please" she then immediately turns to her manager and whispers something over to him and he walks up and asks how many again. I said "two but he isn't eating so we will only need 1 menu" he immediately interrupts me and states "if he's sitting he has to pay full price" i looked at him baffled and said "but he isn't eating he's just sitting with me" he then goes on to say 3 different times it was a "buffet" and a "high end establishment" my husband was becoming visibly upset and I told him I dont understand why would he pay 30$ to just sit with me. He then puts his hand up and says "look how am i suppose to know if hes sneaking food or not and I can see your getting offended". I couldn't believe what i was hearing and I just took my husband's hand and walked out. I will never set foot in this resturaunt again i believe we were judged the moment we stepped in for not wearing "high end" attire on a Friday afternoon when we both just got off work. Because why would the hostess immediately call the manager over when we had not stated at that point only 1 was eating. I am appalled and they just lost a customer who would have gone alot because i love hotpot places and this one is much closer than the ones down in nashville. Dont bother walking in you will be judged by your clothes and if you drip with money I suppose. Ps. This resturaunt is not high end at all and the fact his argument was it was a buffet you can go to shabu shabu in downtown nashville its buffet style and my husband can sit with me the whole time. Do not go here! Also just found out the managers name is Jeremiah and he is listed on multiple bad reviews on their Google reviews so the fact he is a common problem and is still employed is beyond me!
Alexander Shon Le Roy
We came in with a party of 9. Tried to call yelwice, but no one answered The Hostess met us with attitude because we didnt call in. We were told that it would be an hour and a half wait. After that time we asked about our table and told they were checking on it, and we watched as they seated a table of 12. We asked again and they told us that it would be 50 more min because we didn't tell them we were there.
Autumn Shearer
Jason and his trainer were amazing!! The food was hot and so quick. All staff were friendly and willing to help. Thank you!!
Stephanie De Bari
after hearing people speak about how great k pots were and seeing videos all over my daughter wanted to try it. the other day I saw that hazlet NJ on RT 35 was open so for lunch today i took my son who is 5, my daughter 9, and myself. it was a HUGE WASTE OF 75 DOLLARS. so you have to pick either from the korean BBQ or the hot pot. so my son and I wanted BBQ my daughter wanted both...the server told me if she wanted the soup we ALL had to have the soup which is an extra 5 dollar charge PER PERSON. if it was ONE big bowl of ramen to share id understand but they brought 3 individual bowls like ordering soup from somewhere else, so they basically force everyone at the table to add it if only 1 person wants it so that went to waste. shortly after starting to eat her meal my daughters stomach started bothering her weird... but anyway the food was already cooked so i asked the server if i could have a box to take the food home that we ordered and made, to eat home because my daughter didnt feel well. we didnt over order at all there was 3 of us we ordered a plate of garlic chicken, a plate of garlic shrimp, 1 plate of pork belly which is literally 2 slicices, and 1 plate of beef and a few veggies. if you have been here you know the plates are SMALL. so she said she couldnt give us a box but would have to charge us 13.99 a lb for the food to go...so my question is, WHAT DID I SPEND 75 DOLLARS ON? I didnt order more and cook it to try and take home just my first original order. also the food was bland no sauces or seasoning for the bbq they don't explain anything to you very well so if you've never done it you have no idea how long to cook the vegetables and everything else like potatoes and corn! they would take forever to cook. so they were hard and raw still after almost 35 minutes. this place is a ripoff and kind of a scam. when you go to dinner does EVERYONE HAVE TO ORDER SOUP AND BE CHARGED? NO so the manager came over and being my daughter wasnt feeling well he " only charged me 5 dollars" for food items already paid for. I dont recommend it especially if you have kids. and dont want to be forced to pay for things you don't want, oh and the Ramen we were forced to pay for that my daughter just wanted we weren't allowed to take that home either! its mind boggling. I understand at a buffet people fill plates and dont eat and then want to take mounds of food home but this was literally less than a pint of food for 75 dollars and that's their " lunch" price. I give the place a few months before they close. 0 out of 20 stars!
Maggie Markus Maria
Highly recommended! Delicious.
Kristy Woods
The service was fast and friendly. The food was delicious as always. Our server Leontta (sp?) was great and checked on is often to make sure we had what we needed. I always have a great experience when I eat here.
Drew Walton
Amazing experience at KPot!
We loved the atmosphere and the food was great. I recommend trying the Beef Bulgogi. What really made night was our server Emily N. She took the time to engage with us and truly made the night more enjoyable. I highly recommend asking to be sat in Emily N’s section!
Kristina Windish Gottshall
This is a review of the Harrisburg, PA Location
I am still boiling mad. Boiling more than my hot pot was. And it's a shame because my food was delicious. But I will never come back.
First of all, we are a hot pot family. Have dined in many varieties of hot pot restaurants and love them. Seeing one open up in Harrisburg, PA was very exciting for us.
We came with our party of 8. Of course we opted for both the hot pot and the BBQ. Our server's name was Dory. She was friendly enough but not the most attentive as our plates were not usually cleared by her and we had to ask her for more water. This didn't bother me overall because there were other team members that were very attentive.
As far as the dining experience went, we didn't love it. The tablet ordering system seems fun in theory but the tablet had to be reset multiple times, and often we didn't get items we ordered. And again, there were 8 of us so we were confused with what we ordered as we passed the thing around.
The food was plentiful and good. I loved the sauces and the desserts and the appetizers. So food wise, we were very satisfied.
This is where I turned what might have been a 3.5-4 star experience right down to a 1. Dory brought us the check and said to us that there is a "mandatory tip of 18%" She said it like this "For parties of 6 or more there is a mandatory 18% tip. It's not on here but you can put it on your card or give me cash or venmo. I prefer the latter, You can give me more than 18% too". That immediately turned us off. We are good tippers but to ask this way really rubbed me wrong. With the service experience we had we were tempted to tip less than 18% but common decency led us to leave an 18% cash tip. We paid the bill with a card. I laid the tip on the tablet. When we left she lingered and was looking quickly at the table and then looked at her credit card machine and then looked at us and literally followed us out the door. Then she says to me "Excuse me, I am sorry, but did you tip me?" I said "UM, yeah its on the table and I am finding it really odd that you're asking me this" She did not respond as she went running to get her tip. I was so mad I wish I could have thought faster to run ahead of her and grab up some of that tip. We work hard for our money and she definitely didn't earn what we gave her. I am so angry with how she was. Who does that? Chases a customer down for a tip!
She did say at one point, "Come see me again. My name is Dory, like the fish". I can tell you one thing for sure. I will NEVER come here again as long as Dory is working. And I will do everything I can to make sure others know this too. She does not belong in the service industry.
Marie Odalys
Hi,
I'm writing regarding a disappointing experience at the KPOT location in Kearny:
230-240 Passaic Ave
Kearny, NJ, 7032
We arrived at 6:30 PM and were seated, but completely ignored until 7 PM - by then, it was too late to order a happy hour drink. I spoke with a manager who said there was nothing he could do because the system had already shut down.
We waited 45 minutes just for rice, while the rest of our food sat untouched. The restaurant was not even busy. I called the waitress over twice, but we were ignored again. Half our meal was eaten without water or drinks, and by that point, my boyfriend and I were both disappointed. We had really been looking forward to dinner.
Unfortunately, this visit completely changed our perception of KPOT. We've had great experiences in the past, but this one was enough to make us not want to return.
When it came time to pay, the staff seemed confused about our table and attempted to charge us for hotpot soup we never received. My boyfriend had to correct them. When we were handed the tablet to leave feedback, the manager quickly closed the review screen before we could write anything.
Management was aware we were unhappy and made no effort to address the situation. We paid full price for a terrible experience, and I wasn't even going to write reviews ( google / yelp / social media ) until I realized how blatantly we were being IGNORED.
This is the first time I've ever felt compelled to write a negative review, which speaks to how disappointing this experience was. I truly hope someone from corporate can acknowledge what happened and help make it right.
Thank you!
Food not that great, server couldn't even tell you what they were bringing out, waiter couldn't be found for refills forced to pay 18% gratuity. Asked for gratuity to be reduced Mgr said no it's a fe
Farrin Eskew
Always delicious anytime we come. Fresh food, and great service! Ask for Sasha, she's amazing! #TeamSasha
Friendly helpful staff that kept us well supplied with meat!
DO NOT GO TO THE KPOT IN MURFREESBORO TN! I just walked out of this returaunt absolutely baffled! Me and my husband wanted to go (he HATES korean/hotpot he just wanted to sit with me to keep me company) we drove 45 minutes to go and when we walk in the resturaunt it is dead expect for 1 table near the front. We walk in wearing yoga shorts and matching tshirts and the hostess gives us a look, asked us how many. I said "two please" she then immediately turns to her manager and whispers something over to him and he walks up and asks how many again. I said "two but he isn't eating so we will only need 1 menu" he immediately interrupts me and states "if he's sitting he has to pay full price" i looked at him baffled and said "but he isn't eating he's just sitting with me" he then goes on to say 3 different times it was a "buffet" and a "high end establishment" my husband was becoming visibly upset and I told him I dont understand why would he pay 30$ to just sit with me. He then puts his hand up and says "look how am i suppose to know if hes sneaking food or not and I can see your getting offended". I couldn't believe what i was hearing and I just took my husband's hand and walked out. I will never set foot in this resturaunt again i believe we were judged the moment we stepped in for not wearing "high end" attire on a Friday afternoon when we both just got off work. Because why would the hostess immediately call the manager over when we had not stated at that point only 1 was eating. I am appalled and they just lost a customer who would have gone alot because i love hotpot places and this one is much closer than the ones down in nashville. Dont bother walking in you will be judged by your clothes and if you drip with money I suppose. Ps. This resturaunt is not high end at all and the fact his argument was it was a buffet you can go to shabu shabu in downtown nashville its buffet style and my husband can sit with me the whole time. Do not go here! Also just found out the managers name is Jeremiah and he is listed on multiple bad reviews on their Google reviews so the fact he is a common problem and is still employed is beyond me!
We came in with a party of 9. Tried to call yelwice, but no one answered The Hostess met us with attitude because we didnt call in. We were told that it would be an hour and a half wait. After that time we asked about our table and told they were checking on it, and we watched as they seated a table of 12. We asked again and they told us that it would be 50 more min because we didn't tell them we were there.
Jason and his trainer were amazing!! The food was hot and so quick. All staff were friendly and willing to help. Thank you!!
after hearing people speak about how great k pots were and seeing videos all over my daughter wanted to try it. the other day I saw that hazlet NJ on RT 35 was open so for lunch today i took my son who is 5, my daughter 9, and myself. it was a HUGE WASTE OF 75 DOLLARS. so you have to pick either from the korean BBQ or the hot pot. so my son and I wanted BBQ my daughter wanted both...the server told me if she wanted the soup we ALL had to have the soup which is an extra 5 dollar charge PER PERSON. if it was ONE big bowl of ramen to share id understand but they brought 3 individual bowls like ordering soup from somewhere else, so they basically force everyone at the table to add it if only 1 person wants it so that went to waste. shortly after starting to eat her meal my daughters stomach started bothering her weird... but anyway the food was already cooked so i asked the server if i could have a box to take the food home that we ordered and made, to eat home because my daughter didnt feel well. we didnt over order at all there was 3 of us we ordered a plate of garlic chicken, a plate of garlic shrimp, 1 plate of pork belly which is literally 2 slicices, and 1 plate of beef and a few veggies. if you have been here you know the plates are SMALL. so she said she couldnt give us a box but would have to charge us 13.99 a lb for the food to go...so my question is, WHAT DID I SPEND 75 DOLLARS ON? I didnt order more and cook it to try and take home just my first original order. also the food was bland no sauces or seasoning for the bbq they don't explain anything to you very well so if you've never done it you have no idea how long to cook the vegetables and everything else like potatoes and corn! they would take forever to cook. so they were hard and raw still after almost 35 minutes. this place is a ripoff and kind of a scam. when you go to dinner does EVERYONE HAVE TO ORDER SOUP AND BE CHARGED? NO so the manager came over and being my daughter wasnt feeling well he " only charged me 5 dollars" for food items already paid for. I dont recommend it especially if you have kids. and dont want to be forced to pay for things you don't want, oh and the Ramen we were forced to pay for that my daughter just wanted we weren't allowed to take that home either! its mind boggling. I understand at a buffet people fill plates and dont eat and then want to take mounds of food home but this was literally less than a pint of food for 75 dollars and that's their " lunch" price. I give the place a few months before they close. 0 out of 20 stars!
Highly recommended! Delicious.
The service was fast and friendly. The food was delicious as always. Our server Leontta (sp?) was great and checked on is often to make sure we had what we needed. I always have a great experience when I eat here.
Amazing experience at KPot! We loved the atmosphere and the food was great. I recommend trying the Beef Bulgogi. What really made night was our server Emily N. She took the time to engage with us and truly made the night more enjoyable. I highly recommend asking to be sat in Emily N’s section!
This is a review of the Harrisburg, PA Location I am still boiling mad. Boiling more than my hot pot was. And it's a shame because my food was delicious. But I will never come back. First of all, we are a hot pot family. Have dined in many varieties of hot pot restaurants and love them. Seeing one open up in Harrisburg, PA was very exciting for us. We came with our party of 8. Of course we opted for both the hot pot and the BBQ. Our server's name was Dory. She was friendly enough but not the most attentive as our plates were not usually cleared by her and we had to ask her for more water. This didn't bother me overall because there were other team members that were very attentive. As far as the dining experience went, we didn't love it. The tablet ordering system seems fun in theory but the tablet had to be reset multiple times, and often we didn't get items we ordered. And again, there were 8 of us so we were confused with what we ordered as we passed the thing around. The food was plentiful and good. I loved the sauces and the desserts and the appetizers. So food wise, we were very satisfied. This is where I turned what might have been a 3.5-4 star experience right down to a 1. Dory brought us the check and said to us that there is a "mandatory tip of 18%" She said it like this "For parties of 6 or more there is a mandatory 18% tip. It's not on here but you can put it on your card or give me cash or venmo. I prefer the latter, You can give me more than 18% too". That immediately turned us off. We are good tippers but to ask this way really rubbed me wrong. With the service experience we had we were tempted to tip less than 18% but common decency led us to leave an 18% cash tip. We paid the bill with a card. I laid the tip on the tablet. When we left she lingered and was looking quickly at the table and then looked at her credit card machine and then looked at us and literally followed us out the door. Then she says to me "Excuse me, I am sorry, but did you tip me?" I said "UM, yeah its on the table and I am finding it really odd that you're asking me this" She did not respond as she went running to get her tip. I was so mad I wish I could have thought faster to run ahead of her and grab up some of that tip. We work hard for our money and she definitely didn't earn what we gave her. I am so angry with how she was. Who does that? Chases a customer down for a tip! She did say at one point, "Come see me again. My name is Dory, like the fish". I can tell you one thing for sure. I will NEVER come here again as long as Dory is working. And I will do everything I can to make sure others know this too. She does not belong in the service industry.
Hi, I'm writing regarding a disappointing experience at the KPOT location in Kearny: 230-240 Passaic Ave Kearny, NJ, 7032 We arrived at 6:30 PM and were seated, but completely ignored until 7 PM - by then, it was too late to order a happy hour drink. I spoke with a manager who said there was nothing he could do because the system had already shut down. We waited 45 minutes just for rice, while the rest of our food sat untouched. The restaurant was not even busy. I called the waitress over twice, but we were ignored again. Half our meal was eaten without water or drinks, and by that point, my boyfriend and I were both disappointed. We had really been looking forward to dinner. Unfortunately, this visit completely changed our perception of KPOT. We've had great experiences in the past, but this one was enough to make us not want to return. When it came time to pay, the staff seemed confused about our table and attempted to charge us for hotpot soup we never received. My boyfriend had to correct them. When we were handed the tablet to leave feedback, the manager quickly closed the review screen before we could write anything. Management was aware we were unhappy and made no effort to address the situation. We paid full price for a terrible experience, and I wasn't even going to write reviews ( google / yelp / social media ) until I realized how blatantly we were being IGNORED. This is the first time I've ever felt compelled to write a negative review, which speaks to how disappointing this experience was. I truly hope someone from corporate can acknowledge what happened and help make it right. Thank you!
Restaurantji Recommends
Food not that great, server couldn't even tell you what they were bringing out, waiter couldn't be found for refills forced to pay 18% gratuity. Asked for gratuity to be reduced Mgr said no it's a fe
Always delicious anytime we come. Fresh food, and great service! Ask for Sasha, she's amazing! #TeamSasha
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