Shake Shack Secaucus

I was going to pick up an order having same as my name, my order was slightly big so I checked the items to make sure it’s mine.
A guy with tattoos on his arm and very calm voice asked me about my order and apologized that having the same name but wasn’t mine and asked me politely to wait few more minutes.
I stood there waiting and I noticed how he deals professionally with everyone instead of getting made or upset about simple mistakes. Good job for choosing your employees and shout out to this calm polite gentleman.

Atmosphere: 5

Service: 5

Felt welcomed as soon as I walked in. Clean and comfortable place to be in. Joe and his manager came out to help and say hello right away. Will definitely be back here

Atmosphere: 5

Food: 5

Service: 5

50 minutes for a burger and onion rings. Do not come here unless you are ordering online since they seem to prioritize online orders over physical customers.

Atmosphere: 1

Food: 1

Service: 1

Nova Hernández and his team are doing a great job. Delicious food and amazing service

Atmosphere: 5

Food: 5

Service: 5

I’m really disappointed with my experience. I placed an order through Uber and received a completely wrong order. Not just one item, the entire order was incorrect. I understand that mistakes happen, which is why I called to speak with a manager.

I simply wanted to clarify whether the mistake was on their end or the Uber driver’s end so that when I reordered, it wouldn’t happen again. The response I received was “we don’t know.” There was no accountability or effort to help.

I spent $85 on this order. I can understand mistakes, but the lack of ownership and customer care was very frustrating.

Service: 1

Meat was super dry and had no flavor at all. Only got 1 slice of picckle in my burger, and the bun fell apart after two bites. Everything overall felt greasy and bad

Atmosphere: 3

Food: 1

Service: 3

The portions of food were so small is definitely not worth the money $33 for garbage

Atmosphere: 1

Food: 1

Service: 2

Good shake. Wish it wasn't all kiosk ordering.

Atmosphere: 5

Food: 5

Service: 5

BEWARE!!! WHEN YOU ORDER ON THEIR TABLET GET A RECEIPT!!! I HAD PAID FOR A DOUBLE SHACK BURGER, LARGE DRINK, AND FRIES AND BECAUSE IT DIDNT SHOW THE FRIES ON THEIR END I DIDNT GET IT SINCE I COULDNT SHOW A RECEIPT EVEN THOUGH MY BILL WAS $16.88. IF I HAD ORDERED THE SAME MEAL WITHOUT FRIES MY TOTAL WOULD HAVE BEEN $11.49.

Atmosphere: 3

Food: 4

Service: 1

The lady was very friendly and explained everything about the blackout shake. It tasted great. Must try!

Atmosphere: 5

Food: 5

Service: 5

one of the workers there was being really rude to me for no reason I just asked why the bill was so high and got a attitude, the food wasn’t even good. Will never come back here they treat black people terrible..

Atmosphere: 3

Food: 1

Service: 2

hate that you can't just give your order to a human. but the food was good and the place was clean.

Atmosphere: 4

Food: 4

Service: 4

Good service.

Atmosphere: 5

Food: 5

Service: 5

Burger was good not burnt, super slow…

Atmosphere: 4

Food: 4

Service: 4

Our order served quickly and the food was fresh and very delicious, which made the experience even better. Shift Manager Christian Millet was very kind and helpful, so I would like to thank him personally.

Atmosphere: 5

Food: 5

Service: 5