I’ve been to this Starbucks several times and every time I always have a bad experience. These baristas move at a snails pace. There is zero line and I am still waiting longer than 10 minutes for my call ahead order
Pedro
This Starbucks in specifically is god awful I would not come and support your local Shrewsbury Starbucks. The management there treats there workers extremely unfair and chooses favorites and doesn’t take in to consideration what matters and benefits those workers who are nothing but rude to customers. I 100% would support a store where they treat their workers fairly and customers nothing but kind and respected. Don’t come here unless you wanna feel Unwelcome and stand by supporting management who treats their workers, completely unfair. It’s unfortunate this used to be my favorite Starbucks.
Atmosphere: 1
Food: 1
Service: 1
cae1inn
KATIE IS AMAZING!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
sarah alvarez
Katheryn (I think thats how u spell it) was the sweetest, most understanding, patient, kind worker ever. I was having issues with my drink and she went above and beyond to make it right when she didn't have to. Please give this girl or a raise or even employee of the month she deserves it more than anyone! <3333
Atmosphere: 5
Food: 5
Service: 5
Tzipora Breiner
Amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Dawn Canavan
Worst Starbucks I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
LISA MCCARTHY
I ordered my drinks from Starbucks located at the Grove in advance on the app. Upon collecting them, I politely said to the lady who worked there (Deseree) sorry to bother you but please can I have a pup cup.
One of the things I love about Starbucks is they give you pup cup free of charge. It’s basically a really small cup with some cream in and it’s such a lovely thing they do for dogs.
However, Deseree said to me, no, if you want one you have to go and get to the back of the queue. I replied politely, but normally I just ask for one upon collecting my drinks as you can’t ask for one on the app. She replied aggressively, well our policy has changed! I then replied, when did it change? as I was actually at another Starbucks yesterday and they were kind enough to give me a pup cup. Her reply it changed today!
Just to be clear it was by no means busy and the two people waiting for their drinks looked at me in shock and spoke to me when we were leaving about how unbelievably rude she was.
I called two other Starbucks upon leaving to see if the policy had now changed and they both confirmed it had not. They actually apologised for Deseree’s behaviour.
Because of the way I was treated and spoken to by Deseree, I will no longer be going to this Starbucks. I will opt to drive to another more friendly one like Middletown Market Place or Red Bank. I have always had such a lovely experience there, nice polite decent people who actually enjoy working there. Unlike Deseree, who clearly hates her job and maybe would be best suited to a back office position, where she doesn’t have to deal with the public.
Atmosphere: 1
Service: 1
jannine heaton
I actually hate this Starbucks location the only reason why I had come to this is one was because it's the closest to where I had dropped someone off for an appointment. I have only been here a couple of times before and the experience has never been a good one. The only hope is the older woman that works here she actually pays attention and doesn't have a piss poor attitude like some of the other younger people that work in this location. I had to watch and wait for the coffee maker to make my carmel macchioto who was so busy bsing that she wasn't paying attention to what she was doing. She certainly can't multitask so therfore maybe she shouldn't talk while she's making the drinks. She did my drink wrong and I had asked her to redo it and boy did she have a major attitude. I received my drink and it was close enough so I had taken it. It shouldn't be close enough it should be correct. I have a disorder called Shotzky ring and you have tendencies to choke but it's not obvious when you are because you can talk. Anyway, I had a bite of my cheese Danish and I started choking. I had gone to the side of the counter to ask for a cup of water with no ice ,I had gotten the attention to an employee that had an iPad in her hand who wasn't doing anything constructive and asked her because I was choking and it was an emergergent situation. I was told in a nasty manner with an attitude that I had to go on line for that so I exclaimed that it was an emergency and that I was choking so instead of just getting me the water quickly she said don't yell at me and if you had told me that from the beginning. What's the difference! I mean clearly I was distressed. She had given me the water with ice which I had asked for without especially with ice if swallowed could have made my situation worse. I had to go outside and discard the ice real quick so I could try to drink the water in order to alleviate the problem. Between the attitude and service there clearly is a problem. I have gone to other Starbucks and they are wonderful specifically in Hazlet nj near Best Western and in Middletown near Levotis both are always exceptional but not this one .
Atmosphere: 2
Food: 2
Service: 1
Alexa Payton
Loved my little friends on my coffee cup this morning :) everyone at this location is always upbeat and kind!
Atmosphere: 5
Food: 5
Service: 5
Sean Park
Always takes too long!!!!! Hire some employees!!! People always crowded but only 3 employees working!! Ridiculous!
Always happy with my hot and cold Starbucks coffee - during the winter, at work, on the road during the summer, and at NJ/NYC Starbucks cafe.
Middletown is the best. Though I wish they would bring back the comfortable and cozy chairs and atmosphere.
Atmosphere: 5
Service: 5
Deena's
Extremely rude staff. Got order wrong and always late even when you order ahead on the app.
Atmosphere: 1
Food: 1
Service: 1
Cassandra Nealley
The absolute worst Starbucks I’ve ever been to! Long lines. Rude workers. Didn’t honor my birthday drink and instead told me to go to another location. When I asked for my money back they did that wrong as well. When asking for a manager the little girl lied to my face and then proceeded to laugh about my issue and concern of my refund! Totally unprofessional in every way. Never even got my food or drink.
Food: 1
Service: 1
Bob Ocara
The Google listing shows that this location has a drive through, but it does NOT
Service: 1
Jack
Not a big fan of Starbucks. Coffee's okay but I believe it's overrated and way too expensive. Not crazy about the vibe in there either. But a lot of people love it
I’ve been to this Starbucks several times and every time I always have a bad experience. These baristas move at a snails pace. There is zero line and I am still waiting longer than 10 minutes for my call ahead order
This Starbucks in specifically is god awful I would not come and support your local Shrewsbury Starbucks. The management there treats there workers extremely unfair and chooses favorites and doesn’t take in to consideration what matters and benefits those workers who are nothing but rude to customers. I 100% would support a store where they treat their workers fairly and customers nothing but kind and respected. Don’t come here unless you wanna feel
Unwelcome and stand by supporting management who treats their workers, completely unfair. It’s unfortunate this used to be my favorite Starbucks.
Atmosphere: 1
Food: 1
Service: 1
KATIE IS AMAZING!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Katheryn (I think thats how u spell it) was the sweetest, most understanding, patient, kind worker ever. I was having issues with my drink and she went above and beyond to make it right when she didn't have to. Please give this girl or a raise or even employee of the month she deserves it more than anyone! <3333
Atmosphere: 5
Food: 5
Service: 5
Amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
I ordered my drinks from Starbucks located at the Grove in advance on the app. Upon collecting them, I politely said to the lady who worked there (Deseree) sorry to bother you but please can I have a pup cup.
One of the things I love about Starbucks is they give you pup cup free of charge. It’s basically a really small cup with some cream in and it’s such a lovely thing they do for dogs.
However, Deseree said to me, no, if you want one you have to go and get to the back of the queue. I replied politely, but normally I just ask for one upon collecting my drinks as you can’t ask for one on the app. She replied aggressively, well our policy has changed! I then replied, when did it change? as I was actually at another Starbucks yesterday and they were kind enough to give me a pup cup. Her reply it changed today!
Just to be clear it was by no means busy and the two people waiting for their drinks looked at me in shock and spoke to me when we were leaving about how unbelievably rude she was.
I called two other Starbucks upon leaving to see if the policy had now changed and they both confirmed it had not. They actually apologised for Deseree’s behaviour.
Because of the way I was treated and spoken to by Deseree, I will no longer be going to this Starbucks. I will opt to drive to another more friendly one like Middletown Market Place or Red Bank. I have always had such a lovely experience there, nice polite decent people who actually enjoy working there. Unlike Deseree, who clearly hates her job and maybe would be best suited to a back office position, where she doesn’t have to deal with the public.
Atmosphere: 1
Service: 1
I actually hate this Starbucks location the only reason why I had come to this is one was because it's the closest to where I had dropped someone off for an appointment. I have only been here a couple of times before and the experience has never been a good one. The only hope is the older woman that works here she actually pays attention and doesn't have a piss poor attitude like some of the other younger people that work in this location. I had to watch and wait for the coffee maker to make my carmel macchioto who was so busy bsing that she wasn't paying attention to what she was doing. She certainly can't multitask so therfore maybe she shouldn't talk while she's making the drinks. She did my drink wrong and I had asked her to redo it and boy did she have a major attitude. I received my drink and it was close enough so I had taken it. It shouldn't be close enough it should be correct. I have a disorder called Shotzky ring and you have tendencies to choke but it's not obvious when you are because you can talk. Anyway, I had a bite of my cheese Danish and I started choking. I had gone to the side of the counter to ask for a cup of water with no ice ,I had gotten the attention to an employee that had an iPad in her hand who wasn't doing anything constructive and asked her because I was choking and it was an emergergent situation. I was told in a nasty manner with an attitude that I had to go on line for that so I exclaimed that it was an emergency and that I was choking so instead of just getting me the water quickly she said don't yell at me and if you had told me that from the beginning. What's the difference! I mean clearly I was distressed. She had given me the water with ice which I had asked for without especially with ice if swallowed could have made my situation worse. I had to go outside and discard the ice real quick so I could try to drink the water in order to alleviate the problem. Between the attitude and service there clearly is a problem. I have gone to other Starbucks and they are wonderful specifically in Hazlet nj near Best Western and in Middletown near Levotis both are always exceptional but not this one .
Atmosphere: 2
Food: 2
Service: 1
Loved my little friends on my coffee cup this morning :) everyone at this location is always upbeat and kind!
Atmosphere: 5
Food: 5
Service: 5
Always takes too long!!!!! Hire some employees!!! People always crowded but only 3 employees working!! Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always happy with my hot and cold Starbucks coffee - during the winter, at work, on the road during the summer, and at NJ/NYC Starbucks cafe.
Middletown is the best. Though I wish they would bring back the comfortable and cozy chairs and atmosphere.
Atmosphere: 5
Service: 5
Extremely rude staff. Got order wrong and always late even when you order ahead on the app.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst Starbucks I’ve ever been to! Long lines. Rude workers. Didn’t honor my birthday drink and instead told me to go to another location. When I asked for my money back they did that wrong as well. When asking for a manager the little girl lied to my face and then proceeded to laugh about my issue and concern of my refund! Totally unprofessional in every way. Never even got my food or drink.
Food: 1
Service: 1
The Google listing shows that this location has a drive through, but it does NOT
Service: 1
Not a big fan of Starbucks. Coffee's okay but I believe it's overrated and way too expensive. Not crazy about the vibe in there either. But a lot of people love it
Atmosphere: 2
Food: 2
Service: 1
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