Terrible service stood there for ten minutes waiting to order while the lady stared at me making coffee tells another employee you have a customer
Service: 1
Viggatos.Berados (Viggs)
Okay so I'm writing this review as a former employee at Dunkin. (not this one however). First off the positives. So far every drink I have had has been a 10 out of 10. always made right and if there were any issues it's because I forgot to tell them something.
The smaller of the issues is the Snackin Bacon. I used to make that stuff myself even before they had it on the menu. They never put enough seasoning on it, so you can't even taste it. and the last few times the bacon was pretty much raw. But I always think "maybe this time it will be better..."
The biggest issue is the times. my god they are slow. and Again Im saying this someone who worked at a Dunkin. I know what it's like behind the counters. Today I made an order on the App waited a few minutes before leaving to pick the order up. I had to wait about 20 minutes in the drive thru line. Plus another 5 minutes at the window. and when I look inside or go inside there are always like 4-5 people working there.
I myself used to work at the Dunkin on Ocean City and one of the Dunkin/Baskin combo places. During the summer in the afternoon at night it would be me and one other person working the entire store(s) and I kid you not we would of moved that line faster then anyone could in this Dunkin. And I hate saying that because everyone there is very nice. It's just to wait that long for an ice coffee, Bagel and some undercooked bacon?
Again I don't know what is going on behind that counter I know from experience the higher ups at dunkin can make...confusing choices at time and those workers might just be doing the best they can.
Overall. Drinks are great. Food needs help. Expect to wait a while. Also. Shout out to that one dude with the long hair. Honestly he seems like the person trying to keep everything together.
Atmosphere: 3
Food: 2
Service: 3
Rags Salvatore
Was in line for 10 minutes and it didnt move. Decided to go inside to order and all the employees are screaming at eachother. The white dude was the only person actually working. African American kid was just sitting on his phone at the register with 6 people in line. White kid was doing the drive thru, Register, making coffee while everyone just stood around. Kid deserves a raise!
Atmosphere: 1
Food: 1
Service: 1
Carol Taylor
Didn't see any of the normal jelly with sugar, cream filled with white powder so I asked cashier who looked to be the manager. He lied to my face...BOSTON CREAM IS WHITE CREAM.. NO IT'S NOT JELLY FILLED NOW HAS WHITE GLAZE NO MORE SUGAR . NO IT DOESN'T. Don't trust what they say if YOU go there. I'll find another DD to visit. Jelly donut was some kind of raspberry preserve.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dozen Donuts
Debra Clark Your Realtor
Just had cocoa with whip cream.
Atmosphere: 4
Food: 4
Service: 4
Ahmadkakar8171 khanusa
Awsome dunking
Atmosphere: 3
Food: 4
Service: 5
D
I was a walk in..the woman said someone would be with me in a minute. Well, a minute turned into 5 minutes and then 10minutes. Well, to my surprise,nothing has changed. Same attitude, they do not want to wait on people who walk in. They focus more on the drive-thru than individuals who take the time to enter their establishment. Same customer service should be given either way... Well for now, I will not be back and will spread the word for people I know not to do business with you. Word of mouth will disrupt your business. Get it together DD. We are the people!
Atmosphere: 1
Food: 1
Service: 1
Zee Cruse
Horrible horrible and horrible! After a certain time of the day the quality of service drastically decreases! You’re waiting in the drive through line forever! They need to have MORE people (for afternoon/evening crew) but ones that take the job seriously! And what you order doesn’t even taste right!
Atmosphere: 1
Food: 1
Service: 1
HARJIND SINGH
I was standing with kids for 10 mins guy in glasses saw me and I called him and he ignored us by making faces and still didn’t help us so we just left without busy customers service is very bad I and I felt raceism as he was keep ignoring us
Atmosphere: 1
Service: 1
Joe Frahm
Kayla was such a breath of fresh air. I work in the service industry and her attention to detail and friendliness was above and beyond what I would expect from a Dunkin'.
I have made 3 trips to this store and refuse to ever go back. I urge everyone else to do the same.
The first 2 times, I waited over 5 minutes to even be acknowledged inside. I heard multiple voices from the back yakking and laughing the whole time. I could have jumped behind the counter, gotten my own food and drink, walked out, and they probably wouldn't have noticed.
I requested less ice in my drink. My cup was filled to the brim with ice. They certainly tacked on their extra charge for less ice, though.
The final straw came on 6/25/24. Well over a half hour before their posted 8PM closing time, all of their lobby doors were locked. No sign. Nothing. Just locked.
Do yourself a favor and go ANYWHERE else.
Food: 2
Service: 1
Jennifer Barber
Always friendly and hard workers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns, Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese
Michael “Android” Kamarauskas
I only go to Dunkin' Donuts for their coffee, and their coffee related drinks. Sometimes i might get a bagel w/ cream cheese if i missed breakfast, but that's it. I'm just not a fan of doughnuts and breakfast sandwiches, so i can't really rate their food. – For me, personally, this Dunkin's coffee is ALWAYS perfect. They put the perfect amount of cream and sugar in it, and its always fresh. - The employees are friendly enough. - I'm in and out quickly, which is great. Even if there is a long line. ★Good Dunkin', Good Coffee★
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Skyler Fairbanks
I go here mostly every morning but tonight I went about 45 minutes to get an ice tea that’s it noting difficult it was all ice he said he won’t give me any lemons because they are closed and basically yelled at me he was very rude to me my drink was and sugar. I’m beyond disappointed. If u hate ur job just quite
Atmosphere: 1
Food: 1
Service: 1
Katherine Harmon
The coffee was great and I added a little too much sugar but that was my fault.
Terrible service stood there for ten minutes waiting to order while the lady stared at me making coffee tells another employee you have a customer
Service: 1
Okay so I'm writing this review as a former employee at Dunkin. (not this one however). First off the positives. So far every drink I have had has been a 10 out of 10. always made right and if there were any issues it's because I forgot to tell them something.
The smaller of the issues is the Snackin Bacon. I used to make that stuff myself even before they had it on the menu. They never put enough seasoning on it, so you can't even taste it. and the last few times the bacon was pretty much raw. But I always think "maybe this time it will be better..."
The biggest issue is the times. my god they are slow. and Again Im saying this someone who worked at a Dunkin. I know what it's like behind the counters. Today I made an order on the App waited a few minutes before leaving to pick the order up. I had to wait about 20 minutes in the drive thru line. Plus another 5 minutes at the window. and when I look inside or go inside there are always like 4-5 people working there.
I myself used to work at the Dunkin on Ocean City and one of the Dunkin/Baskin combo places. During the summer in the afternoon at night it would be me and one other person working the entire store(s) and I kid you not we would of moved that line faster then anyone could in this Dunkin. And I hate saying that because everyone there is very nice. It's just to wait that long for an ice coffee, Bagel and some undercooked bacon?
Again I don't know what is going on behind that counter I know from experience the higher ups at dunkin can make...confusing choices at time and those workers might just be doing the best they can.
Overall. Drinks are great. Food needs help. Expect to wait a while. Also. Shout out to that one dude with the long hair. Honestly he seems like the person trying to keep everything together.
Atmosphere: 3
Food: 2
Service: 3
Was in line for 10 minutes and it didnt move. Decided to go inside to order and all the employees are screaming at eachother. The white dude was the only person actually working. African American kid was just sitting on his phone at the register with 6 people in line. White kid was doing the drive thru, Register, making coffee while everyone just stood around. Kid deserves a raise!
Atmosphere: 1
Food: 1
Service: 1
Didn't see any of the normal jelly with sugar, cream filled with white powder so I asked cashier who looked to be the manager. He lied to my face...BOSTON CREAM IS WHITE CREAM.. NO IT'S NOT JELLY FILLED NOW HAS WHITE GLAZE NO MORE SUGAR . NO IT DOESN'T. Don't trust what they say if YOU go there. I'll find another DD to visit. Jelly donut was some kind of raspberry preserve.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dozen Donuts
Just had cocoa with whip cream.
Atmosphere: 4
Food: 4
Service: 4
Awsome dunking
Atmosphere: 3
Food: 4
Service: 5
I was a walk in..the woman said someone would be with me in a minute. Well, a minute turned into 5 minutes and then 10minutes. Well, to my surprise,nothing has changed. Same attitude, they do not want to wait on people who walk in. They focus more on the drive-thru than individuals who take the time to enter their establishment. Same customer service should be given either way... Well for now, I will not be back and will spread the word for people I know not to do business with you. Word of mouth will disrupt your business. Get it together DD. We are the people!
Atmosphere: 1
Food: 1
Service: 1
Horrible horrible and horrible! After a certain time of the day the quality of service drastically decreases! You’re waiting in the drive through line forever! They need to have MORE people (for afternoon/evening crew) but ones that take the job seriously! And what you order doesn’t even taste right!
Atmosphere: 1
Food: 1
Service: 1
I was standing with kids for 10 mins guy in glasses saw me and I called him and he ignored us by making faces and still didn’t help us so we just left without busy customers service is very bad I and I felt raceism as he was keep ignoring us
Atmosphere: 1
Service: 1
Kayla was such a breath of fresh air. I work in the service industry and her attention to detail and friendliness was above and beyond what I would expect from a Dunkin'.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Dozen Donuts
Restaurantji Recommends
I have made 3 trips to this store and refuse to ever go back. I urge everyone else to do the same.
The first 2 times, I waited over 5 minutes to even be acknowledged inside. I heard multiple voices from the back yakking and laughing the whole time. I could have jumped behind the counter, gotten my own food and drink, walked out, and they probably wouldn't have noticed.
I requested less ice in my drink. My cup was filled to the brim with ice. They certainly tacked on their extra charge for less ice, though.
The final straw came on 6/25/24. Well over a half hour before their posted 8PM closing time, all of their lobby doors were locked. No sign. Nothing. Just locked.
Do yourself a favor and go ANYWHERE else.
Food: 2
Service: 1
Always friendly and hard workers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns, Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese
I only go to Dunkin' Donuts for their coffee, and their coffee related drinks. Sometimes i might get a bagel w/ cream cheese if i missed breakfast, but that's it. I'm just not a fan of doughnuts and breakfast sandwiches, so i can't really rate their food.
– For me, personally, this Dunkin's coffee is ALWAYS perfect. They put the perfect amount of cream and sugar in it, and its always fresh.
- The employees are friendly enough.
- I'm in and out quickly, which is great. Even if there is a long line.
★Good Dunkin', Good Coffee★
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
I go here mostly every morning but tonight I went about 45 minutes to get an ice tea that’s it noting difficult it was all ice he said he won’t give me any lemons because they are closed and basically yelled at me he was very rude to me my drink was and sugar. I’m beyond disappointed. If u hate ur job just quite
Atmosphere: 1
Food: 1
Service: 1
The coffee was great and I added a little too much sugar but that was my fault.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Donuts
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