I would love if they brought back the glazin raisin but the pretzels I got was nice and fresh
leroy kelly II
Disappointed with Consistently Poor Quality and Customer Service
I’m writing this review to express my disappointment with the consistent lack of quality and poor customer service at this particular Auntie Anne’s location. Unfortunately, my visits here have been frustrating. The pretzels are frequently dry, tough, or burnt unless I specifically request fresh ones.
While I understand that making fresh pretzels may take additional effort, the staff’s attitude makes it feel like an inconvenience to them when I place my order. A smile or a simple acknowledgment of my request would go a long way, but instead, I’m met with frustration or indifference.
It’s disheartening that I can’t count on this nearby location for the quality and service I expect from Auntie Anne’s. Because of this, I often find myself traveling farther to a different location where the standards are consistently higher.
I hope management addresses these issues so that customers like me can enjoy fresh, well-prepared pretzels and a pleasant experience at this location. Until then, I’ll have to go out of my way to get the quality I know Auntie Anne’s is capable of delivering.
Galico Software
Auntie Ann's usually earns a five-star rating from me, but I'm compelled to raise a serious concern about this particular location inside Walmart, where I've enjoyed their pretzels for years. Recently, over the last two months, I've noticed a soapy taste to the pretzels. This isn't a one-off; it's happened more than once, and my palate is quite sensitive—I can discern individual ingredients in my food. Could someone from this store or from Auntie Ann's corporate office please investigate? I wouldn't normally take the time to write about this, but it's become distressing as it's now affecting my enjoyment of what used to be a favorite treat.
Garbage and stale pretzels!! Make the drive to another location.They skimp on the dough, leaving tiny pretzel dogs and tiny pretzel bites.Waste of money!
Food: 1
Bill Gannon
I realize that this place has a cult following however the pretzels are just not that good to me. They are also ridiculously overpriced for what you get.
Atmosphere: 2
Food: 2
Service: 3
Ivey Gee
The newer girl makes the pretzels right, otherwise they are hard
Brenna Dean
Does not accept any deals, promotions, or rewards from the app or other sources. You’re auntie Anne’s, why would you not accept stuff from the Auntie Annes app???
Anna Aponte
Customer serviceThat's all I will say
Anthony
Buttery soft pretzels but a but pricey. Overall Worth an extra few bucks.
Literally hate the service received here! Always rude and disrespectful and then have the nerve to tell you that you are rude when you say something about their attitude! (Usually just the woman!)
Jan Gri
Delicious pretzels ever had!!!No words to say. My kids loved it.
Teresa-Catherine Peguero
Literally hate the service received here! Always rude and disrespectful and then have the nerve to tell you that you are rude when you say something about their attitude! (Usually just the woman!)
Josh Lachman
Best pretzels.
Charles Loughlin
Does not accept promos, such as T-Mobile Tuesdays. Worse quality than a mall Auntie Anne's; product seems stale.
I would love if they brought back the glazin raisin but the pretzels I got was nice and fresh
Disappointed with Consistently Poor Quality and Customer Service
I’m writing this review to express my disappointment with the consistent lack of quality and poor customer service at this particular Auntie Anne’s location. Unfortunately, my visits here have been frustrating. The pretzels are frequently dry, tough, or burnt unless I specifically request fresh ones.
While I understand that making fresh pretzels may take additional effort, the staff’s attitude makes it feel like an inconvenience to them when I place my order. A smile or a simple acknowledgment of my request would go a long way, but instead, I’m met with frustration or indifference.
It’s disheartening that I can’t count on this nearby location for the quality and service I expect from Auntie Anne’s. Because of this, I often find myself traveling farther to a different location where the standards are consistently higher.
I hope management addresses these issues so that customers like me can enjoy fresh, well-prepared pretzels and a pleasant experience at this location. Until then, I’ll have to go out of my way to get the quality I know Auntie Anne’s is capable of delivering.
Auntie Ann's usually earns a five-star rating from me, but I'm compelled to raise a serious concern about this particular location inside Walmart, where I've enjoyed their pretzels for years. Recently, over the last two months, I've noticed a soapy taste to the pretzels. This isn't a one-off; it's happened more than once, and my palate is quite sensitive—I can discern individual ingredients in my food. Could someone from this store or from Auntie Ann's corporate office please investigate? I wouldn't normally take the time to write about this, but it's become distressing as it's now affecting my enjoyment of what used to be a favorite treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Original Pretzel Nuggets, Pretzel
Garbage and stale pretzels!! Make the drive to another location.They skimp on the dough, leaving tiny pretzel dogs and tiny pretzel bites.Waste of money!
Food: 1
I realize that this place has a cult following however the pretzels are just not that good to me. They are also ridiculously overpriced for what you get.
Atmosphere: 2
Food: 2
Service: 3
The newer girl makes the pretzels right, otherwise they are hard
Does not accept any deals, promotions, or rewards from the app or other sources. You’re auntie Anne’s, why would you not accept stuff from the Auntie Annes app???
Customer serviceThat's all I will say
Buttery soft pretzels but a but pricey. Overall Worth an extra few bucks.
Love there pretzels ?
Restaurantji Recommends
Literally hate the service received here! Always rude and disrespectful and then have the nerve to tell you that you are rude when you say something about their attitude! (Usually just the woman!)
Delicious pretzels ever had!!!No words to say. My kids loved it.
Literally hate the service received here! Always rude and disrespectful and then have the nerve to tell you that you are rude when you say something about their attitude! (Usually just the woman!)
Best pretzels.
Does not accept promos, such as T-Mobile Tuesdays. Worse quality than a mall Auntie Anne's; product seems stale.
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