Had a mix up with a custom cake... but they were ready to go above and beyond to fix the issue. Mistakes happen; it's how a company reacts to them that makes the difference. And besides that, the cake we did get was a hit with the recipient and delicious!
Alicia Brooks
Don’t order a Birthday cake from here!!!! Was supposed to be a turkey cake and they thought this was fine. It didn’t look anything like the advertised one.
Atmosphere: 1
Food: 1
Service: 1
Nohelia Romero
I ordered an ice cream cake here and they sent me an email confirming my order and the time I had to pick it up, when I arrive to the store the guy told me that they cancel the order and that they called me when no one called me to tell me, They have very bad service, they are irresponsible, I WILL NEVER ORDER A CAKE HERE AGAIN!!!
LAU劉
Two scoops (pralines & cream/Reeses's peanut butter cup).
Manuela Caiati
Today I ordered another ice cream cake for my daughter's bday even though last year they totally screwed up her order because the person who made the cakes had COVID and they didn't tell me until too late. Well today they at least called to tell me that the person has COVID again and they need to cancel my order (which is for 4 days from now). BUT here is the kicker - I spent 25 mins calling the BR 1800 number to cancel the order because they absolutely could not cancel it at the store. I will NEVER order another cake from this store again.
KC
Two scoops (pralines & cream/Reeses's peanut butter cup).
Patricia Sanchez
Good attention
Jon Testa
This is Dunkin Doughnuts and BR. Nice shop with lots of quick food options, open early till late. Definitely good for a quick enexpensive bite.
Mercedes Perez
The employee here actually blew his nose and refused to wash his hand after touching the ice cream cones and i asked him nicely he got nasty and refused again he was older and indian very disgusted with this location. Don't go here there employees might give you coved or something worse
mirasol rivera
Just went in and watch the gentleman blow his nose and come right over to help us. I asked him if he would please wash his hands or put on some gloves and he got nasty and said I could go somewhere else cause his hands were clean.
I drove there from a little further west since this is the closest Baskin-Robbins and arrived around 11:15pm because it said they were open until 12AM midnight.. and they were closed! Extremely disappointed for fuel wasted and time wasted!
Jeff Hirschman
They will not give me a cup of water. Starbucks always gives you water for free
Kevin Brown-Goebeler
Got order wrong. Wrong topping on both sundaes and wrong ice cream for second sundae and not even a flavor I like but one I hate. Lazy or incompetent service. Not what was on my order.
Kaitlyn Dunn
I arrived for a DoorDash baskin Robbins order that was ready at 9:42. I arrived at 9:57 and the store was locked. The hours outside said they close at 10:00. I called them and they ignored my call until the 3rd time I called, and when they picked up they said they close at 10:00, even though it was still 9:58 (their huge clock in the store even said 9:58). They were technically still open for 2 more minutes but they could not just give me the DoorDash order (which was already ready and had been ready for 20 mins). Inconvenience for me as a DoorDash driver, made me lose money. Also an inconvenience for my customer who could not get their food.
ice baby
This place is a mess. Dirty floors. Messy seating sloppy counters. The young lady at the counter has a very cavalier demeanor which translates into she couldnt care less if you buy anything or not.Baskin robbins 31 should be made aware that this location does not represent the chain with any decency. So much so it only has 16 flavors of half frozen ice cream. Not the 31 flavors of fresh frozen ice cream baskin robbins is famous for.Avoid this place at all costs.
Had a mix up with a custom cake... but they were ready to go above and beyond to fix the issue. Mistakes happen; it's how a company reacts to them that makes the difference. And besides that, the cake we did get was a hit with the recipient and delicious!
Don’t order a Birthday cake from here!!!! Was supposed to be a turkey cake and they thought this was fine. It didn’t look anything like the advertised one.
Atmosphere: 1
Food: 1
Service: 1
I ordered an ice cream cake here and they sent me an email confirming my order and the time I had to pick it up, when I arrive to the store the guy told me that they cancel the order and that they called me when no one called me to tell me, They have very bad service, they are irresponsible, I WILL NEVER ORDER A CAKE HERE AGAIN!!!
Two scoops (pralines & cream/Reeses's peanut butter cup).
Today I ordered another ice cream cake for my daughter's bday even though last year they totally screwed up her order because the person who made the cakes had COVID and they didn't tell me until too late. Well today they at least called to tell me that the person has COVID again and they need to cancel my order (which is for 4 days from now). BUT here is the kicker - I spent 25 mins calling the BR 1800 number to cancel the order because they absolutely could not cancel it at the store. I will NEVER order another cake from this store again.
Two scoops (pralines & cream/Reeses's peanut butter cup).
Good attention
This is Dunkin Doughnuts and BR. Nice shop with lots of quick food options, open early till late. Definitely good for a quick enexpensive bite.
The employee here actually blew his nose and refused to wash his hand after touching the ice cream cones and i asked him nicely he got nasty and refused again he was older and indian very disgusted with this location. Don't go here there employees might give you coved or something worse
Just went in and watch the gentleman blow his nose and come right over to help us. I asked him if he would please wash his hands or put on some gloves and he got nasty and said I could go somewhere else cause his hands were clean.
Restaurantji Recommends
I drove there from a little further west since this is the closest Baskin-Robbins and arrived around 11:15pm because it said they were open until 12AM midnight.. and they were closed! Extremely disappointed for fuel wasted and time wasted!
They will not give me a cup of water. Starbucks always gives you water for free
Got order wrong. Wrong topping on both sundaes and wrong ice cream for second sundae and not even a flavor I like but one I hate. Lazy or incompetent service. Not what was on my order.
I arrived for a DoorDash baskin Robbins order that was ready at 9:42. I arrived at 9:57 and the store was locked. The hours outside said they close at 10:00. I called them and they ignored my call until the 3rd time I called, and when they picked up they said they close at 10:00, even though it was still 9:58 (their huge clock in the store even said 9:58). They were technically still open for 2 more minutes but they could not just give me the DoorDash order (which was already ready and had been ready for 20 mins). Inconvenience for me as a DoorDash driver, made me lose money. Also an inconvenience for my customer who could not get their food.
This place is a mess. Dirty floors. Messy seating sloppy counters. The young lady at the counter has a very cavalier demeanor which translates into she couldnt care less if you buy anything or not.Baskin robbins 31 should be made aware that this location does not represent the chain with any decency. So much so it only has 16 flavors of half frozen ice cream. Not the 31 flavors of fresh frozen ice cream baskin robbins is famous for.Avoid this place at all costs.
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