I don’t normally write negative reviews but when it’s due, it’s due. My wife and I typically walk in Somerville and go to Starbucks maybe once every two weeks. My wife usually knows what she wants and orders quickly, me on the other hand never really know what I want because I’m not “Starbucks savvy”. I decided to have a café Americano. I really didn’t know what it was so I asked the girl if it comes with milk, she said yes and I said what are my milk options? She rattled off five or 10 different options. I jokingly said is that it? I quickly decided to go with sweet cream. I said to her the menu changes, I never know what to get and I haven’t been here in a few weeks. She quickly responded “Go somewhere else” in the next breath. She said “Starbucks is too expensive anyway”. “Better yet go make your coffee at home”. Well we do make our coffee at home but sometimes we enjoy what I call a “fancy coffee” with our walk. Anyway, instead of saying welcome back, we’re happy to have you and helping me with our order she told me to go somewhere else. We are already felt guilty about spending $13 on 2 coffees we didn’t have to be reminded by a nasty girl who was obviously having a bad day. I feel bad that she was having a bad day really I do. But if you’re standing at the counter you represent Starbucks and you’re supposed to help people and not turn them away. There were a few other people in line and we didn’t wanna make a scene. We later called and talked to the manager of the store which was equally nasty and never even apologized for her behavior. There are at least six other coffee options on Main St., Somerville. I’m not really sure why Starbucks has these nasty people on the front line dealing with their customers. I guess the web orders are enough for business that it doesn’t matter about the walk up business we waited 10 minutes for our coffee and nasty service at 2 o’clock in the afternoon. The upside, the barista that made our coffee was very pleasant and offered us whip cream and a topping. Very sad because I do like my fancy coffee every now and then. The flipside is not all the staff are like this and not all the Starbucks are like this either. I’ve had Starbucks all over the world, but I’m just not savvy about the menu choices. Sometimes I just need a little bit of help not an attitude.
Atmosphere: 4
Food: 4
Service: 2
Kiona King
Employee Milo provided Excellent customer service. She has alot of patience and understanding. Very personable and caring. She helped me to get a great drink! Because of Milo I will definitely come back to this Starbucks. Thanks so much for being Wonderful
Atmosphere: 5
Food: 5
Service: 5
Kerrigan O
I've been to Starbucks all up and down the east coast and can say that the staff at this Starb's is THE MOST hospitable, friendly, efficient and, dare I say, caring?? It is such a good place to come. Certainly my official comfort zone in Somerville. Thanks, everybody!
Atmosphere: 5
Food: 5
Service: 5
Valerie Arboleda
I wanted to get a regular coffee with not even a lot of steamed milk and they wanted to charge me for a drink which contains half a cup of milk which is not fair to the customer Starbucks is getting rich or for the peoples desire for coffee what a shame there's other places that sell just as much great coffee and cheaper and let's not forget Maria was the one who took care of me she did not budge not great customer service
Francisco Cuevas
A guy who work (long hair) refused to give me a glass of water. He told me oh I'm sorry you need to buy something to give it. I been starbucks customer since many years ago, spend a hundreds dollars every months & I never get it a NOT for a simpli glass of water. This is absolutely insane.
Service: 1
Andrew Liccardi
I wasted my break coming here. They did not order chai this week and then blamed it on pumpkin spice latte is coming out. None of that makes any sense. I will not be coming back. I do not order the most popular thing on the menu?
macaron p
one of the best starbucks in new jersey! could not reconmend this place enough, abslotely great service! always smile on bristas faces.
Atmosphere: 5
Food: 5
Service: 5
Mama H
Best Team in Somerset county! Love how it managed. Always pleased! Very happy to see any barista in the morning ! Highly recommend
Good Starbucks with parking in the back (a large lot which is helpful since the town can get busy)
Staff was friendly
Atmosphere: 4
Food: 4
Service: 5
Nancy Klein
Beverage wait time very short....thanks!!
Atmosphere: 5
Service: 5
Rebecca M. E.
Awesome staff and environment! The drinks are consistently great. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Nico Samneil Salado
Spacious. Has alot of options for starbucks merchandise. No drive-thru. Accepts credit/debit cards. Parking is shared with stores at the back.
Atmosphere: 4
Food: 4
Service: 3
J Alencar (dreamonastar83)
This Starbucks is my favorite hometown Starbucks!!!! I love Maria she is so sweet! Pura Vida Maria if you read this. Also I don’t know who wrote this on my cup, but i was having a rough week and I ordered a chai tea latte at work and when it arrived it had “you are a gift” written on it, I did t even notice it, it was my co-worker that looked over and said “what did they write on your cup! Totally made my day and cheered me up! Staff there is amazing!
Fantastic chai latte
Great place to meet and talk
Atmosphere: 5
Food: 5
Service: 4
I don’t normally write negative reviews but when it’s due, it’s due. My wife and I typically walk in Somerville and go to Starbucks maybe once every two weeks. My wife usually knows what she wants and orders quickly, me on the other hand never really know what I want because I’m not “Starbucks savvy”. I decided to have a café Americano. I really didn’t know what it was so I asked the girl if it comes with milk, she said yes and I said what are my milk options? She rattled off five or 10 different options. I jokingly said is that it? I quickly decided to go with sweet cream. I said to her the menu changes, I never know what to get and I haven’t been here in a few weeks. She quickly responded “Go somewhere else” in the next breath. She said “Starbucks is too expensive anyway”. “Better yet go make your coffee at home”. Well we do make our coffee at home but sometimes we enjoy what I call a “fancy coffee” with our walk. Anyway, instead of saying welcome back, we’re happy to have you and helping me with our order she told me to go somewhere else. We are already felt guilty about spending $13 on 2 coffees we didn’t have to be reminded by a nasty girl who was obviously having a bad day. I feel bad that she was having a bad day really I do. But if you’re standing at the counter you represent Starbucks and you’re supposed to help people and not turn them away. There were a few other people in line and we didn’t wanna make a scene. We later called and talked to the manager of the store which was equally nasty and never even apologized for her behavior. There are at least six other coffee options on Main St., Somerville. I’m not really sure why Starbucks has these nasty people on the front line dealing with their customers. I guess the web orders are enough for business that it doesn’t matter about the walk up business we waited 10 minutes for our coffee and nasty service at 2 o’clock in the afternoon. The upside, the barista that made our coffee was very pleasant and offered us whip cream and a topping. Very sad because I do like my fancy coffee every now and then. The flipside is not all the staff are like this and not all the Starbucks are like this either. I’ve had Starbucks all over the world, but I’m just not savvy about the menu choices. Sometimes I just need a little bit of help not an attitude.
Atmosphere: 4
Food: 4
Service: 2
Employee Milo provided Excellent customer service. She has alot of patience and understanding. Very personable and caring. She helped me to get a great drink! Because of Milo I will definitely come back to this Starbucks. Thanks so much for being Wonderful
Atmosphere: 5
Food: 5
Service: 5
I've been to Starbucks all up and down the east coast and can say that the staff at this Starb's is THE MOST hospitable, friendly, efficient and, dare I say, caring?? It is such a good place to come. Certainly my official comfort zone in Somerville. Thanks, everybody!
Atmosphere: 5
Food: 5
Service: 5
I wanted to get a regular coffee with not even a lot of steamed milk and they wanted to charge me for a drink which contains half a cup of milk which is not fair to the customer Starbucks is getting rich or for the peoples desire for coffee what a shame there's other places that sell just as much great coffee and cheaper and let's not forget Maria was the one who took care of me she did not budge not great customer service
A guy who work (long hair) refused to give me a glass of water. He told me oh I'm sorry you need to buy something to give it. I been starbucks customer since many years ago, spend a hundreds dollars every months & I never get it a NOT for a simpli glass of water. This is absolutely insane.
Service: 1
I wasted my break coming here. They did not order chai this week and then blamed it on pumpkin spice latte is coming out. None of that makes any sense. I will not be coming back. I do not order the most popular thing on the menu?
one of the best starbucks in new jersey! could not reconmend this place enough, abslotely great service! always smile on bristas faces.
Atmosphere: 5
Food: 5
Service: 5
Best Team in Somerset county! Love how it managed. Always pleased! Very happy to see any barista in the morning ! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
I like the strawberry lemonade
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Good Starbucks with parking in the back (a large lot which is helpful since the town can get busy)
Staff was friendly
Atmosphere: 4
Food: 4
Service: 5
Beverage wait time very short....thanks!!
Atmosphere: 5
Service: 5
Awesome staff and environment! The drinks are consistently great. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Spacious. Has alot of options for starbucks merchandise. No drive-thru. Accepts credit/debit cards. Parking is shared with stores at the back.
Atmosphere: 4
Food: 4
Service: 3
This Starbucks is my favorite hometown Starbucks!!!! I love Maria she is so sweet! Pura Vida Maria if you read this. Also I don’t know who wrote this on my cup, but i was having a rough week and I ordered a chai tea latte at work and when it arrived it had “you are a gift” written on it, I did t even notice it, it was my co-worker that looked over and said “what did they write on your cup! Totally made my day and cheered me up! Staff there is amazing!
Atmosphere: 5
Food: 5
Service: 5
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