The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
Melissa JoAnn
them steaks are pretty good, i recommend this place. The chicken California cheesesteak is pretty good
SuperDog Max
TERRIBLE ‼️ Charlie's in an effort to save money no longer uses the red seasoning salt (per Countryside mall inside location). They are now only using generic salt and pepper, which takes away the original Phillies cheesesteak that we have all grown to love and enjoy. Prices have been raised and yet quality and taste have gone down. To further prove they no longer care about offering good service, when you call their corporate office number you get voicemail upon voicemail upon voicemail. No one EVER picks up‼️ I can no longer recommend this place nor will I ever be going again. They have lost a 20 year customer that has been going to Charlie's on a monthly basis. TERRIBLE 💔🤮😢
Ram Portel
have great experience every time
Ron Stevens
This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.
Rachel Compton
Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.
David L Quackenbush
I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.
David Moon
Terrible customer service and not so friendly staff.
Zuyee HGaspar
hd j sbsbsjsnsksmsusbs no deli
Trina Jones
I have been calling customer support since December 1st Beverly refuses to do the right thing she lies tells me she’s going to have the store call me and never did then when I call back she lies and says she going to have customer support call me back never do then lies and say I never called after I gave her proof and find out it’s the same rep. I was talking to the whole time now a month later she wants to order ID number even though I ordered through the app and there is tracking and I gave her my credit card information to show that I purchased the date and time terrible
they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.
Margaret Cashion Foley
love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.
Michael Navarro
If you don't want delivery drivers to use your bathroom then you shouldn't have a partnership with them. They are working for you by picking up the orders at your location.
shelomi hohn
Been here a couple of times, always legit. Food always delicious. Philly cheesesteak is good quality!! Will keep you eating here as often as my large body allows.
Atmosphere: 5
Food: 5
Service: 5
Samantha Loder
This was the cleanest Charlies I've ever been in and the staff was so kind! Highly recommend this location.
The worst sandwich I ever had dry all lettuce no meat. It is the worst. I end up, threw it in the garbage. don’t waste your money.
them steaks are pretty good, i recommend this place. The chicken California cheesesteak is pretty good
TERRIBLE ‼️ Charlie's in an effort to save money no longer uses the red seasoning salt (per Countryside mall inside location). They are now only using generic salt and pepper, which takes away the original Phillies cheesesteak that we have all grown to love and enjoy. Prices have been raised and yet quality and taste have gone down. To further prove they no longer care about offering good service, when you call their corporate office number you get voicemail upon voicemail upon voicemail. No one EVER picks up‼️ I can no longer recommend this place nor will I ever be going again. They have lost a 20 year customer that has been going to Charlie's on a monthly basis. TERRIBLE 💔🤮😢
have great experience every time
This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.
Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.
I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.
Terrible customer service and not so friendly staff.
hd j sbsbsjsnsksmsusbs no deli
I have been calling customer support since December 1st Beverly refuses to do the right thing she lies tells me she’s going to have the store call me and never did then when I call back she lies and says she going to have customer support call me back never do then lies and say I never called after I gave her proof and find out it’s the same rep. I was talking to the whole time now a month later she wants to order ID number even though I ordered through the app and there is tracking and I gave her my credit card information to show that I purchased the date and time terrible
Restaurantji Recommends
they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.
love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.
If you don't want delivery drivers to use your bathroom then you shouldn't have a partnership with them. They are working for you by picking up the orders at your location.
Been here a couple of times, always legit. Food always delicious. Philly cheesesteak is good quality!! Will keep you eating here as often as my large body allows.
Atmosphere: 5
Food: 5
Service: 5
This was the cleanest Charlies I've ever been in and the staff was so kind! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly, Chicken Teriyaki
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