I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.
David Moon
Terrible customer service and not so friendly staff.
Zuyee HGaspar
hd j sbsbsjsnsksmsusbs no deli
Trina Jones
I have been calling customer support since December 1st Beverly refuses to do the right thing she lies tells me she’s going to have the store call me and never did then when I call back she lies and says she going to have customer support call me back never do then lies and say I never called after I gave her proof and find out it’s the same rep. I was talking to the whole time now a month later she wants to order ID number even though I ordered through the app and there is tracking and I gave her my credit card information to show that I purchased the date and time terrible
Samantha Rose
they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.
Margaret Cashion Foley
love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.
Michael Navarro
If you don't want delivery drivers to use your bathroom then you shouldn't have a partnership with them. They are working for you by picking up the orders at your location.
shelomi hohn
Been here a couple of times, always legit. Food always delicious. Philly cheesesteak is good quality!! Will keep you eating here as often as my large body allows.
Atmosphere: 5
Food: 5
Service: 5
Samantha Loder
This was the cleanest Charlies I've ever been in and the staff was so kind! Highly recommend this location.
Worker was super friendly and gracious after our fries were forgotten, offered to let the other workers know to give us the food! So so kind. And food was buss
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
Dawn Bishop Edmonds
I DO NOT RECOMMEND THIS CHARLEYS!!!!
the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.
Mike Loiacano
I have been a long time customer, I eat at Charley's once or twice a week, but last night the sandwich meat was different. the meat the cook tossed on the grill looked to be about 50/50 ratio of meat and fat, usaly I don't even notice fat , when eating the sandwich it tasted terrible ,the meat was completely different.... if this is your new normal you have just lost a long time customer
I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.
Terrible customer service and not so friendly staff.
hd j sbsbsjsnsksmsusbs no deli
I have been calling customer support since December 1st Beverly refuses to do the right thing she lies tells me she’s going to have the store call me and never did then when I call back she lies and says she going to have customer support call me back never do then lies and say I never called after I gave her proof and find out it’s the same rep. I was talking to the whole time now a month later she wants to order ID number even though I ordered through the app and there is tracking and I gave her my credit card information to show that I purchased the date and time terrible
they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.
love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.
If you don't want delivery drivers to use your bathroom then you shouldn't have a partnership with them. They are working for you by picking up the orders at your location.
Been here a couple of times, always legit. Food always delicious. Philly cheesesteak is good quality!! Will keep you eating here as often as my large body allows.
Atmosphere: 5
Food: 5
Service: 5
This was the cleanest Charlies I've ever been in and the staff was so kind! Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly, Chicken Teriyaki
Worker was super friendly and gracious after our fries were forgotten, offered to let the other workers know to give us the food! So so kind. And food was buss
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I walk into the store and ask for large ultimate fries and large strawberry lemonade I always ask for the beef on the side as I paid extra for it on this occasion he said he had to ask his manager who is the same person who made it for me the last time and charges me for the meat she said she cannot do that to him so I said but why you did it the last time so I ask him to speak with her and she refuses to so when I ask him for her name she said she cannot give me her name so I said to the guy what your name and what your manager name he said he cannot do that either well I get my order and he did not give me the recipe which I had to ask for what rude customer service and I paid for a large fries and got a small. the manager was rude, refusing to talk with me as I have done this at every Charley's I have been to and always got charged for the meat. well the Charley Philly #02380 Wal-Mart S loop 288 need to learn how to handle customers issue and she as a manager need training and to train her associate on customer service. and to make it worst employee Hannah c name is on the recipe and it a man of Indian heritage who took my order so Charley's fix your manager in store on how to deal with customer problems.
I DO NOT RECOMMEND THIS CHARLEYS!!!! the food is good. but the management and the service in the Charleys cheesesteak in St Augustine Florida in the Walmart is horrible! I was overcharged by more than $4 and their signs all over the place quoting the correct price. the manager was nowhere to be found so the cashier called her and they still refused to adjust my charge. there is no way to get in touch with corporate the phone number that I did find sounded like it was in China. she said that there was no corporate phone number. I think it's very serious matter when I restaurant cannot be contacted about one of their stores and their managers.
I have been a long time customer, I eat at Charley's once or twice a week, but last night the sandwich meat was different. the meat the cook tossed on the grill looked to be about 50/50 ratio of meat and fat, usaly I don't even notice fat , when eating the sandwich it tasted terrible ,the meat was completely different.... if this is your new normal you have just lost a long time customer
O yeah good food all the time
Atmosphere: 5
Food: 5
Service: 5
Delicious cheesesteaks, friendly staff, simply great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, Cheese Fries, Mozzarella Sticks
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