Upper Crust Pizza & Italian Restaurant

The pizza and Italian food is very good.

Atmosphere: 5

Food: 5

Service: 5

We have all had Pizza deliveries from various places and occasionally, it will take to long to receive OR not be what you ordered OR not be as hot/warm as it should be. Last night we received a text after ordering from THEIR website that it would take 30-45 minutes. It was delivered in 62 minutes, the wrong topping and cool (probably sat on the front seat with AC blasting on it). When I called and asked to speak to the manager or owner to let them know, it was answered by an individual who REFUSED to pass me to them or identify whether or not he was in charge, then explained all the reasons I was at fault because it's typically 45-60 minutes (their website & text said 30-45!), the fact that I chose one of two items but I did not specify in comments which I wanted (they have two options and I checked one but got the other!) And it was the first time in my life I received a COLD pizza. All the while the ignorant employee I spoke to never once apologized or suggested anything but my fault or business as usual. In case ANYONE is wondering if I'm exaggerating, I have the recording of the call. Needless to say, I will make my family, friends, neighbors & co-workers in the area aware of this TERRIBLE customer service!

We have all had Pizza deliveries from various places and occasionally, it will take to long to receive OR not be what you ordered OR not be as hot/warm as it should be. Last night we received a text after ordering from THEIR website that it would take 30-45 minutes. It was delivered in 62 minutes, the wrong topping and cool (probably sat on the front seat with AC blasting on it). When I called and asked to speak to the manager or owner to let them know, it was answered by an individual who REFUSED to pass me to them or identify whether or not he was in charge, then explained all the reasons I was at fault because it's typically 45-60 minutes (their website & text said 30-45!), the fact that I chose one of two items but I did not specify in comments which I wanted (they have two options and I checked one but got the other!)
And it was the first time in my life I received a COLD pizza. All the while the ignorant employee I spoke to never once apologized or suggested anything but my fault or business as usual. In case ANYONE is wondering if I'm exaggerating, I have the recording of the call. Needless to say, I will make my family, friends, neighbors & co-workers in the area aware of this TERRIBLE customer service!

Food: 1

Service: 1

reasonable fast delivery, excellent customer service and totally would recommend supporting this❣️

Atmosphere: 5

Food: 5

Service: 5

I stop in when I work the evening shift for slices to go. Their pizza is very good

Atmosphere: 4

Food: 5

Service: 5

Little pricey for a large plain half pepperoni and mushroom, half plain. But overall good food.

Atmosphere: 5

Food: 5

Service: 5

I used to love their pizza. They have changed the crust type to a thinner one and it's not a good. They have a good house red sauce and evening we have tried here is good.

Atmosphere: 4

Food: 3

Service: 5

Loge Upper Crust. Far better than any other pizza places around. 100% recommend!

Atmosphere: 5

Food: 5

Service: 5

I have been getting pizza here for a while and it has never disappoint. But on on 02/22/25 I ordered a pizza and it wasn't as good as it always have.
Not trying to get anyone me in trouble. Just wanna make sure whoever made it doesn't ruin the reputation of this place. Perhaps they are new or something.

Food: 1

Service: 4

This review is long overdue from me. Upper crust is an absolute hometown FAVORITE! This restaurant is spectacular, I frequently visit due to it being across the street from where I work & I have never ever been disappointed. The gentleman who owns the business is one of the kindest people you will ever meet. Aside from the phenomenal customer atmosphere the food is a straight 10; especially the buffalo chicken pizza. I used to be exclusively a red star fan until I tried Upper Crust. Now I won’t get it anywhere else. This place is a must visit if you’re passing through & if you’re up for it try the buffalo chicken pizza!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken Pizza

My husband and I ate dinner at Upper Crust for dining in. We ordered a cheesesteak and cranberry, chicken, walnut wrap with fries. Both were really good, and portions were large. Our waiter was attentive and nice. We will go back again.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Cheese Steak, Fries

Good pizza! We really liked the crust on our pizza! Will stop in again when we're in the area.

I didn’t think bad pizza existed until I went here today. The slices I ordered were almost inedible and just tasted like flavorless fat. It’s such a shame because this was somewhere I really enjoyed getting pizza from when I was a child, and I had fond memories of this place 20+ years ago. It was really sad. I would have asked for a refund but the people working there just seemed so pissed off in general so I didn’t want to add any fuel to their fire.

Also, pro tip: be wary of the garlic powder shaker on the front counter. The holes are huge and you will get a pound of garlic powder on your slice if you aren’t careful.

Atmosphere: 2

Food: 1

Service: 1

Stopped on our way home from the Columbus flea market. The outside appearance almost discouraged me from entering. But we're glad we did. The guy who served us (I assume the owner) was very pleasant and the pizza was very good with a good crust! We finished off a large cheese pizza with our grandkids. We'll stop by again!

Atmosphere: 4

Food: 5

Service: 5

The pizza is average, service is nothing to write home about, and the place seems somewhat unkempt.

Atmosphere: 1

Service: 3