It was the most horrible experience that I had, the food was terrible and cold And the people who are in customer service are disgusting.
Beija Flores
I am writing to formally file a complaint regarding an incident involving one of your employees, TAMELA DAY, who has displayed both unprofessional conduct and racist behavior toward Hispanic individuals, both in person and online.
TAMELA DAY has made discriminatory remarks about Hispanic people, including calling ICE and posting a video on TIKTOK about it. These actions are completely unacceptable and go against the values of respect and inclusivity that this company claims to uphold.
As an organization that prides itself on its commitment to diversity and respect, it is crucial that any employee who engages in such behavior be addressed immediately. I request that a thorough investigation be conducted and appropriate action be taken to ensure that this type of conduct is not tolerated within your company.
I trust that you will handle this complaint with the seriousness and urgency it warrants. Please confirm receipt of this message and let me know what steps will be taken to address this situation.
Thank you for your attention to this matter. I look forward to your prompt response.
Atmosphere: 1
Food: 1
Service: 1
Julio Castro
Do not eat at this place please! This location is entirely and maliciously taking advantage on inflation. To the point where their raising their prices almost every week or two. Every time I have disappointingly and forcibly came back to this location, their prices on their menu skyrockets. Pretzel dogs at this location is 8-almost 9$ for a small cup of pretzel dogs! I can get a biggie bag from Wendy's, and 3 small frosties along with it. Not to mention the customer service was very ignorant, rude, and terrible. The guy look like he hated working there and every time he talked it would be like a Mumble or whisper then when you ask him what did he say? He would respond back with an angry demeanor and tone because he has to repeat himself, from mumbling!
Atmosphere: 1
Food: 1
Service: 1
Rajas
I ordered a pretzel, two dips, and the mini hot dog pretzels. Paid around $15 for it all. All I got in the bag was the pretzel hot dogs. I tried calling but its not in service or something. May I please have a refund for the remaining $7.
They fixed it next day. Just check the bag
Atmosphere: 4
Food: 4
Service: 4
Matthew Gavin
Cheap jerks won't give out a cup of water but they'll sell you a bottle for $4. Don't support these gouging jerks.
Atmosphere: 1
Food: 1
Service: 1
Dana Elalfy
Nasty people here very cheap and rude
Atmosphere: 1
Food: 1
Service: 1
Anita Clarence Seriene
Customer service is horrible. I ask for hot dog bites, got given the wrong thing, get told by the manager that I'm wrong and charged extra. That's horrible, her tone was very impolite and nevermind the fact I was trying to catch a late train.
Atmosphere: 2
Food: 5
Service: 1
Valerie J.
Need to fix price board, list pretzel dog for $4.11, should read $5.29 +tax=5.67
Geraldine Pierre (Emily Pierre)
I was having a really bad day with all the trains running late, but the service at this Auntie Anne’s cheered me up. The workers are very friendly and work efficiently. Worthy of a tip every time!
It was the most horrible experience that I had, the food was terrible and cold And the people who are in customer service are disgusting.
I am writing to formally file a complaint regarding an incident involving one of your employees, TAMELA DAY, who has displayed both unprofessional conduct and racist behavior toward Hispanic individuals, both in person and online.
TAMELA DAY has made discriminatory remarks about Hispanic people, including calling ICE and posting a video on TIKTOK about it. These actions are completely unacceptable and go against the values of respect and inclusivity that this company claims to uphold.
As an organization that prides itself on its commitment to diversity and respect, it is crucial that any employee who engages in such behavior be addressed immediately. I request that a thorough investigation be conducted and appropriate action be taken to ensure that this type of conduct is not tolerated within your company.
I trust that you will handle this complaint with the seriousness and urgency it warrants. Please confirm receipt of this message and let me know what steps will be taken to address this situation.
Thank you for your attention to this matter. I look forward to your prompt response.
Atmosphere: 1
Food: 1
Service: 1
Do not eat at this place please! This location is entirely and maliciously taking advantage on inflation. To the point where their raising their prices almost every week or two. Every time I have disappointingly and forcibly came back to this location, their prices on their menu skyrockets. Pretzel dogs at this location is 8-almost 9$ for a small cup of pretzel dogs! I can get a biggie bag from Wendy's, and 3 small frosties along with it. Not to mention the customer service was very ignorant, rude, and terrible. The guy look like he hated working there and every time he talked it would be like a Mumble or whisper then when you ask him what did he say? He would respond back with an angry demeanor and tone because he has to repeat himself, from mumbling!
Atmosphere: 1
Food: 1
Service: 1
I ordered a pretzel, two dips, and the mini hot dog pretzels. Paid around $15 for it all. All I got in the bag was the pretzel hot dogs. I tried calling but its not in service or something. May I please have a refund for the remaining $7.
They fixed it next day. Just check the bag
Atmosphere: 4
Food: 4
Service: 4
Cheap jerks won't give out a cup of water but they'll sell you a bottle for $4. Don't support these gouging jerks.
Atmosphere: 1
Food: 1
Service: 1
Nasty people here very cheap and rude
Atmosphere: 1
Food: 1
Service: 1
Customer service is horrible. I ask for hot dog bites, got given the wrong thing, get told by the manager that I'm wrong and charged extra. That's horrible, her tone was very impolite and nevermind the fact I was trying to catch a late train.
Atmosphere: 2
Food: 5
Service: 1
Need to fix price board, list pretzel dog for $4.11, should read $5.29 +tax=5.67
I was having a really bad day with all the trains running late, but the service at this Auntie Anne’s cheered me up. The workers are very friendly and work efficiently. Worthy of a tip every time!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pretzel
Amazing service, respectful and clean environment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
Restaurantji Recommends
The customer service was amazing and the staff was so friendly and respectful. Food is warm and fresh. Defiantly recommend.
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service! Staff is super friendly and hardworking. Pretzels are fresh and warm!!
Atmosphere: 5
Food: 5
Service: 5
The service was really good, the food hot and fresh. I definitely recommend it!
Atmosphere: 5
Food: 5
Service: 5
Great service one of the best locations I’ve been to. They were quick and very polite and don’t get me started on the lemonade.
Atmosphere: 5
Food: 5
Service: 5
Good customer service. Workers are very helpful and polite. Love the cinnamon nuggets with sweet glaze dip. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
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