good food but way too slow. HOW DO YOU TAKE 20 MINUTES TO TAKE MY ORDER AND AN HOUR TO FINISH IT.
Atmosphere: 1
Food: 5
Service: 1
Kevin Gonzalez
Love the food I this specific kfc food but lacks customer service they are extremely slow and drive threw guy had an attitude today and he did not get all my order correctly and as far as sauces for 12 pieces of chicken I got 5pcks of ketchup and 2 packs of honey & today the chicken was slightly over cooked
Atmosphere: 1
Food: 5
Service: 1
Carlos Andrés M.
The service is too slow, you don't see the attitude or the desire to work, terrible experience.
Sang Hyun Lee
Waited for 25 Minutes for a 8pc
Didier Villatoro
Bad service i was waiting for more than hour for my order.. first and last time to order here 👎👎👎👎👎
Joseph Chacko
they missed the fries in my to go orDer. plus, the chicken felt a little under cooked. not sure how you can get fast food wrong.. but I guess you can if you try hard enough
Atmosphere: 2
Food: 1
Service: 1
Jomar De Los Santos
Wait time sucks! I’m a delivery driver for Uber and every single time I have to pick up an order from this place they take literally
Atmosphere: 1
Food: 1
Service: 1
Jaime Cruz
They never have food ready. So you have to wait 25 mins for it. Crazy. Smh
PonyEric 5.0
This KFC location has the worse tasting chicken I have ever had.
Atmosphere: 1
Food: 1
Service: 1
jeffrey villalobos
Horrible service, not surprised if KFC is the next franchise to go bankrupt thanks to franchises like this. Homeless people hanging around the dining area doing drugs in the bathroom and staff does nothing to remove them. Placed an online order for pick up and was asked to wait inside the location for 40 min because they didn’t have it ready. Get home check my order and turns out items where missing. Incompetent staff, not worth the time. Avoid this location
Worst Customer Service Experience Ever……….. Don’t come to this KFC In Union City, NJ "My experience at Union City, NJ KFC was appalling.Order number BF83B via UberEats took 2 hours – incorrect delivery handling by 3 different uber eats drivers (as we can see the tracking on map and taking super long)and my husband had to pick up in person. He encountered Manager Elizabeth,formerly his coworker, who embodied rudeness(giving my husband a nasty attitude – ignoring issues and walking away. Food quality mirrored service: cold, soggy chicken, warm coleslaw, congealed mashed potatoes – utterly disgusting. Elizabeth's behavior failed every customer service standard; her negligence and rudeness destroyed trust. This location desperately needs management overhaul – Elizabeth's conduct reflects poorly on KFC brand. Immediate action required to restore faith."
If I were a manager or higher up I would definitely get rid of Elizabeth as a so, called manager because, this is bad vibes for the business and she has no customer service skills as you can see. You want people who work for your business and brand that bring people to your business not give negative reviews and never want to return here again I will definitely be telling this to Walter who I also know that is the main store manager and I will also tell KFC Corporate Management to complain about her nasty behavior. If u don’t know how to handle complaints or communicate properly with customers then you shouldn’t work in a fast food restaurant with the public. My Husband and I Will never return here again. You all need new management and new leadership team to handle customers with respect and polite kind service.
Atmosphere: 1
Food: 1
Service: 1
Evelyn Lewis
I did the 20 dollar deal that's only on Tuesday. The lady forgot ketchup my biscuits. Which I like step your game.
Atmosphere: 2
Food: 3
Service: 2
angela pun
I placed an order on mobile app today and I scheduled to pick up at 10:45 am. When I arrived at 10:46 am, there had no extra crispy chickens at all. The staff were very rude. Rosa at the front forced me to take original chickens or wait 20 mins for extra crispy chickens. It’s unacceptable on how they manage the business. Considering I placed an order almost an hour ago, and once they received the order an hour ago, they never start to fry more chickens until I arrived there to pick up my order. I ended up getting my order half hour late after my scheduled pick up time. It was actually taking over 20 mins.
When I was waiting for my order, I was the only one there in the restaurant. I saw Rosa plus two Spanish ladies were hiding on the back of the kitchen, talking with Spanish, laughing and staring at me from the back of the kitchen. I really feel discriminated.
Attached is the picture I took in the restaurant. It shows that they barely had any chickens available. They did not fry any chickens until people arrived there to pick up their orders. Everyone had to wait for a long time to pick up their orders. If the staff had time to hiding on the back, talking and laughing on their customer, please use that time to work.
I am definitely not coming back to this KFC.
Atmosphere: 1
Food: 1
Service: 1
Josue Obando
Very slow, the app said 18:50 and it took more than half an hour to deliver the order
Sam Elkhayat
I got there yesterday which was Friday at 10:00 pm, I pulled up to the drive thru microphone and they asked what can I get you, I was telling them my order then all of a sudden I don’t hear a thing I kept saying hello hello no one was answering, we waited for like 2 more minutes no reply my wife said to pull up to the window and the window was closed, I went to park the car and decided to walk in the doors were locked, so I decided to go back to my car as I was going back I see 3 employees walking out and closing up behind them around 10:10 pm, I checked the hours before and I knew they close at 10:30 pm so that’s why I went there. I don’t mind that they closed early and want to leave, but when I pulled up to the drive thru and they asked for my order then all of a sudden they just disappeared that’s very disrespectful, they could have said sorry we are closed!
good food but way too slow. HOW DO YOU TAKE 20 MINUTES TO TAKE MY ORDER AND AN HOUR TO FINISH IT.
Atmosphere: 1
Food: 5
Service: 1
Love the food I this specific kfc food but lacks customer service they are extremely slow and drive threw guy had an attitude today and he did not get all my order correctly and as far as sauces for 12 pieces of chicken I got 5pcks of ketchup and 2 packs of honey & today the chicken was slightly over cooked
Atmosphere: 1
Food: 5
Service: 1
The service is too slow, you don't see the attitude or the desire to work, terrible experience.
Waited for 25 Minutes for a 8pc
Bad service i was waiting for more than hour for my order.. first and last time to order here 👎👎👎👎👎
they missed the fries in my to go orDer. plus, the chicken felt a little under cooked. not sure how you can get fast food wrong.. but I guess you can if you try hard enough
Atmosphere: 2
Food: 1
Service: 1
Wait time sucks! I’m a delivery driver for Uber and every single time I have to pick up an order from this place they take literally
Atmosphere: 1
Food: 1
Service: 1
They never have food ready. So you have to wait 25 mins for it. Crazy. Smh
This KFC location has the worse tasting chicken I have ever had.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, not surprised if KFC is the next franchise to go bankrupt thanks to franchises like this. Homeless people hanging around the dining area doing drugs in the bathroom and staff does nothing to remove them. Placed an online order for pick up and was asked to wait inside the location for 40 min because they didn’t have it ready. Get home check my order and turns out items where missing. Incompetent staff, not worth the time. Avoid this location
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Customer Service Experience Ever………..
Don’t come to this KFC In Union City, NJ
"My experience at Union City, NJ KFC was appalling.Order number BF83B via UberEats took 2 hours – incorrect delivery handling by 3 different uber eats drivers (as we can see the tracking on map and taking super long)and my husband had to pick up in person. He encountered Manager Elizabeth,formerly his coworker, who embodied rudeness(giving my husband a nasty attitude – ignoring issues and walking away. Food quality mirrored service: cold, soggy chicken, warm coleslaw, congealed mashed potatoes – utterly disgusting. Elizabeth's behavior failed every customer service standard; her negligence and rudeness destroyed trust. This location desperately needs management overhaul – Elizabeth's conduct reflects poorly on KFC brand. Immediate action required to restore faith."
If I were a manager or higher up I would definitely get rid of Elizabeth as a so, called manager because, this is bad vibes for the business and she has no customer service skills as you can see. You want people who work for your business and brand that bring people to your business not give negative reviews and never want to return here again I will definitely be telling this to Walter who I also know that is the main store manager and I will also tell KFC Corporate Management to complain about her nasty behavior. If u don’t know how to handle complaints or communicate properly with customers then you shouldn’t work in a fast food restaurant with the public.
My Husband and I Will never return here again. You all need new management and new leadership team to handle customers with respect and polite kind service.
Atmosphere: 1
Food: 1
Service: 1
I did the 20 dollar deal that's only on Tuesday. The lady forgot ketchup my biscuits. Which I like step your game.
Atmosphere: 2
Food: 3
Service: 2
I placed an order on mobile app today and I scheduled to pick up at 10:45 am. When I arrived at 10:46 am, there had no extra crispy chickens at all. The staff were very rude. Rosa at the front forced me to take original chickens or wait 20 mins for extra crispy chickens. It’s unacceptable on how they manage the business. Considering I placed an order almost an hour ago, and once they received the order an hour ago, they never start to fry more chickens until I arrived there to pick up my order. I ended up getting my order half hour late after my scheduled pick up time. It was actually taking over 20 mins.
When I was waiting for my order, I was the only one there in the restaurant. I saw Rosa plus two Spanish ladies were hiding on the back of the kitchen, talking with Spanish, laughing and staring at me from the back of the kitchen. I really feel discriminated.
Attached is the picture I took in the restaurant. It shows that they barely had any chickens available. They did not fry any chickens until people arrived there to pick up their orders. Everyone had to wait for a long time to pick up their orders. If the staff had time to hiding on the back, talking and laughing on their customer, please use that time to work.
I am definitely not coming back to this KFC.
Atmosphere: 1
Food: 1
Service: 1
Very slow, the app said 18:50 and it took more than half an hour to deliver the order
I got there yesterday which was Friday at 10:00 pm, I pulled up to the drive thru microphone and they asked what can I get you, I was telling them my order then all of a sudden I don’t hear a thing I kept saying hello hello no one was answering, we waited for like 2 more minutes no reply my wife said to pull up to the window and the window was closed, I went to park the car and decided to walk in the doors were locked, so I decided to go back to my car as I was going back I see 3 employees walking out and closing up behind them around 10:10 pm, I checked the hours before and I knew they close at 10:30 pm so that’s why I went there. I don’t mind that they closed early and want to leave, but when I pulled up to the drive thru and they asked for my order then all of a sudden they just disappeared that’s very disrespectful, they could have said sorry we are closed!
Service: 1
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