Staff was great. I ordered the Tues special 8 pieces for 10.00. the chicken I received looked like it was twice fried. It was dark and some pieces were dry. That's a large feat especially when it is dark meat which is usually moist. The crust was so hard I had to take it off and just eat the chicken. Clean location and staff was nice and friendly however it looked like the food was either fried multiple times or the grease was old.
Atmosphere: 5
Food: 2
Service: 5
Mohammed Nazzal
Don't eat kfc it's a fraud those are not the wedges they had bootleg steak fries very badly cut i lived 5 blocks away and been going there for 30 years and stopped eating there when they stopped making wedges so somebody told me wedges are back but that was false those are the worst steak fries I ever had not wedges so me and my family won't eat there no more I guess till they get the original wedges that my kids like!
Atmosphere: 2
Food: 2
Service: 2
Kevin Marulanda
Save yourself the experience and don’t order from here. Ordered from Uber Eats and waited an hour just to get some one else’s DOORDASH order.
Atmosphere: 1
Food: 1
Service: 1
Junior Gomez
good food but way too slow. HOW DO YOU TAKE 20 MINUTES TO TAKE MY ORDER AND AN HOUR TO FINISH IT.
Atmosphere: 1
Food: 5
Service: 1
Kevin Gonzalez
Love the food I this specific kfc food but lacks customer service they are extremely slow and drive threw guy had an attitude today and he did not get all my order correctly and as far as sauces for 12 pieces of chicken I got 5pcks of ketchup and 2 packs of honey & today the chicken was slightly over cooked
Atmosphere: 1
Food: 5
Service: 1
Carlos Andrés M.
The service is too slow, you don't see the attitude or the desire to work, terrible experience.
Sang Hyun Lee
Waited for 25 Minutes for a 8pc
Didier Villatoro
Bad service i was waiting for more than hour for my order.. first and last time to order here 👎👎👎👎👎
Joseph Chacko
they missed the fries in my to go orDer. plus, the chicken felt a little under cooked. not sure how you can get fast food wrong.. but I guess you can if you try hard enough
Atmosphere: 2
Food: 1
Service: 1
Jomar De Los Santos
Wait time sucks! I’m a delivery driver for Uber and every single time I have to pick up an order from this place they take literally
They never have food ready. So you have to wait 25 mins for it. Crazy. Smh
PonyEric 5.0
This KFC location has the worse tasting chicken I have ever had.
Atmosphere: 1
Food: 1
Service: 1
jeffrey villalobos
Horrible service, not surprised if KFC is the next franchise to go bankrupt thanks to franchises like this. Homeless people hanging around the dining area doing drugs in the bathroom and staff does nothing to remove them. Placed an online order for pick up and was asked to wait inside the location for 40 min because they didn’t have it ready. Get home check my order and turns out items where missing. Incompetent staff, not worth the time. Avoid this location
Atmosphere: 1
Food: 1
Service: 1
Kristal Fuentes
Worst Customer Service Experience Ever……….. Don’t come to this KFC In Union City, NJ "My experience at Union City, NJ KFC was appalling.Order number BF83B via UberEats took 2 hours – incorrect delivery handling by 3 different uber eats drivers (as we can see the tracking on map and taking super long)and my husband had to pick up in person. He encountered Manager Elizabeth,formerly his coworker, who embodied rudeness(giving my husband a nasty attitude – ignoring issues and walking away. Food quality mirrored service: cold, soggy chicken, warm coleslaw, congealed mashed potatoes – utterly disgusting. Elizabeth's behavior failed every customer service standard; her negligence and rudeness destroyed trust. This location desperately needs management overhaul – Elizabeth's conduct reflects poorly on KFC brand. Immediate action required to restore faith."
If I were a manager or higher up I would definitely get rid of Elizabeth as a so, called manager because, this is bad vibes for the business and she has no customer service skills as you can see. You want people who work for your business and brand that bring people to your business not give negative reviews and never want to return here again I will definitely be telling this to Walter who I also know that is the main store manager and I will also tell KFC Corporate Management to complain about her nasty behavior. If u don’t know how to handle complaints or communicate properly with customers then you shouldn’t work in a fast food restaurant with the public. My Husband and I Will never return here again. You all need new management and new leadership team to handle customers with respect and polite kind service.
Atmosphere: 1
Food: 1
Service: 1
Evelyn Lewis
I did the 20 dollar deal that's only on Tuesday. The lady forgot ketchup my biscuits. Which I like step your game.
Staff was great. I ordered the Tues special 8 pieces for 10.00. the chicken I received looked like it was twice fried. It was dark and some pieces were dry. That's a large feat especially when it is dark meat which is usually moist. The crust was so hard I had to take it off and just eat the chicken. Clean location and staff was nice and friendly however it looked like the food was either fried multiple times or the grease was old.
Atmosphere: 5
Food: 2
Service: 5
Don't eat kfc it's a fraud those are not the wedges they had bootleg steak fries very badly cut i lived 5 blocks away and been going there for 30 years and stopped eating there when they stopped making wedges so somebody told me wedges are back but that was false those are the worst steak fries I ever had not wedges so me and my family won't eat there no more I guess till they get the original wedges that my kids like!
Atmosphere: 2
Food: 2
Service: 2
Save yourself the experience and don’t order from here. Ordered from Uber Eats and waited an hour just to get some one else’s DOORDASH order.
Atmosphere: 1
Food: 1
Service: 1
good food but way too slow. HOW DO YOU TAKE 20 MINUTES TO TAKE MY ORDER AND AN HOUR TO FINISH IT.
Atmosphere: 1
Food: 5
Service: 1
Love the food I this specific kfc food but lacks customer service they are extremely slow and drive threw guy had an attitude today and he did not get all my order correctly and as far as sauces for 12 pieces of chicken I got 5pcks of ketchup and 2 packs of honey & today the chicken was slightly over cooked
Atmosphere: 1
Food: 5
Service: 1
The service is too slow, you don't see the attitude or the desire to work, terrible experience.
Waited for 25 Minutes for a 8pc
Bad service i was waiting for more than hour for my order.. first and last time to order here 👎👎👎👎👎
they missed the fries in my to go orDer. plus, the chicken felt a little under cooked. not sure how you can get fast food wrong.. but I guess you can if you try hard enough
Atmosphere: 2
Food: 1
Service: 1
Wait time sucks! I’m a delivery driver for Uber and every single time I have to pick up an order from this place they take literally
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They never have food ready. So you have to wait 25 mins for it. Crazy. Smh
This KFC location has the worse tasting chicken I have ever had.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, not surprised if KFC is the next franchise to go bankrupt thanks to franchises like this. Homeless people hanging around the dining area doing drugs in the bathroom and staff does nothing to remove them. Placed an online order for pick up and was asked to wait inside the location for 40 min because they didn’t have it ready. Get home check my order and turns out items where missing. Incompetent staff, not worth the time. Avoid this location
Atmosphere: 1
Food: 1
Service: 1
Worst Customer Service Experience Ever………..
Don’t come to this KFC In Union City, NJ
"My experience at Union City, NJ KFC was appalling.Order number BF83B via UberEats took 2 hours – incorrect delivery handling by 3 different uber eats drivers (as we can see the tracking on map and taking super long)and my husband had to pick up in person. He encountered Manager Elizabeth,formerly his coworker, who embodied rudeness(giving my husband a nasty attitude – ignoring issues and walking away. Food quality mirrored service: cold, soggy chicken, warm coleslaw, congealed mashed potatoes – utterly disgusting. Elizabeth's behavior failed every customer service standard; her negligence and rudeness destroyed trust. This location desperately needs management overhaul – Elizabeth's conduct reflects poorly on KFC brand. Immediate action required to restore faith."
If I were a manager or higher up I would definitely get rid of Elizabeth as a so, called manager because, this is bad vibes for the business and she has no customer service skills as you can see. You want people who work for your business and brand that bring people to your business not give negative reviews and never want to return here again I will definitely be telling this to Walter who I also know that is the main store manager and I will also tell KFC Corporate Management to complain about her nasty behavior. If u don’t know how to handle complaints or communicate properly with customers then you shouldn’t work in a fast food restaurant with the public.
My Husband and I Will never return here again. You all need new management and new leadership team to handle customers with respect and polite kind service.
Atmosphere: 1
Food: 1
Service: 1
I did the 20 dollar deal that's only on Tuesday. The lady forgot ketchup my biscuits. Which I like step your game.
Atmosphere: 2
Food: 3
Service: 2
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