Papa Johns Pizza
580 32nd St, Union City
(201) 861-7272
Recent Reviews
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Customer service is awful. Order arrived without drinks. No problem, people make mistakes. I asked the driver to just bring the drinks that had been paid for on his next trip out from the store. Waited an hour and a half- nothing. Called the store, requested a refund and we had a show to catch and had to go ahead and order from somewhere that could get food to us so we could have dinner before we left. Called and kindly explained to the store just to refund the order since the driver never came back. Associate transferred me to the assistant manager whose first words were “what’s your problem?” I explained again that I understood the driver forgot the drinks and had told him just to bring them on his next trip out but after an hour and a half we ordered another meal since we needed to leave. Never an apology, never an offer to fix it. Nope. People make mistakes, that is no big deal, but customers service was awful and I was treated as the problem for wanting the meal I paid for. Best I got, since we typically order weekly was that they would send me a “free” drink next time. Absolutely could not grasp that it wasn’t “free” when I had paid for it and never received it this time. Pizza night should be easy- save yourself the hassle and order from somewhere else.
Very badly
service wait 1 hour for a pizza
What an amazing staff. We showed up at 7:30 pm on a Friday night with a busload of hungry kids. The cranked out 12 pizzas in record time. I am so grateful to this place and their staff!!!
Atmosphere: 5
Food: 5
Service: 5
I was quite disappointed with the pizza I received. I had specifically ordered a New York-style base, but what I got was far from that. The base was overly heavy, salty, and lacked the light, crisp texture typical of New York-style pizza.
Additionally, the toppings tasted as though they were made from low-quality ingredients. While this might suit someone else’s taste, it certainly did not meet my expectations."
Food: 1
Service: 3
Very good
Atmosphere: 5
Food: 5
Service: 5
Not worth your money if they are going to deliver such a poor quality!!!!!
Food: 1
Service: 1
The guy charged me 12$ just for a regular cheesesteak and the menu has 7.99$ price. He gave me argues like price was changed and blahhh blahhh blahhh …Very rude guyI don’t recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
Place so much city. They need to clean the table, floor. Every thing is so dirty.
Delivery guy rude
Pizza came out fast and was delicious! No complaints.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delivery guy rude
I recently purchased 3 pies during the weekend, I only received 1 out of the 3 I contacted the store with still no response, very
Atmosphere: 1
Food: 3
Service: 1
Excellent, good service and the pizza was great ?
Atmosphere: 5
Food: 5
Service: 5
I wouldn’t come back here nor recommended to anyone this store. Long wait time for just 1 cheese steak and charged $1 extra for finger jalapeños where every other store they come along with the steak.
Atmosphere: 3
Food: 2
Service: 2
The person behind a counter just told me to order online, and completely ignored me, very disrespectful. This happened on Sunday October 8, 2023....
Service: 1
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