I just left the Union Wholefoods store. The store is beautiful and well organized. However, the cashier that helped me was super rude. Her name was Beonne. She was unwelcoming and not helpful. She did not want to scan my wholefoods amazon barcode and rudely told me to "wait." I still remained kind and thanked her for checking me out... no response. She appeared to be bothered about working for your store and slamming my food into the bags. I will now be visiting the Wholefoods in Montclair where much kinder people help.
K C.
This review is specifically for the bakery - This has become my family's go-to for birthday cakes. The staff working in this section are very accommodating and they always have delicious cakes to choose from. This trip I purchased a 5" chocolate mousse cake for my hubby's birthday. When he got his first bite from the cake, his immediate "MMmm!!! It's good!" said everything!! He definitely enjoyed it and he's rather critical about food LOL ... Check them out next time you stop by Whole Foods! Also, their macarons (which wasn't in stock at this visit) is what we usually pick up for nice treat
Eric B.
Hey, we all know Whole Foods; great produce, amazing meat and seafood counters and you can always find that Black Truffle infused olive oil from some remote province in France! Prices are above average, but you're paying for specially and organic products. They've done a great job limiting the number of customers during COVID, although you will wait in line outside until capacity drops. But Hey, it's Whole Foods - worth the wait.
Des 1.
Whole Foods was a saving grace because I was able to find things I couldn't find in other stores, maybe because its so expensive lol. It was still chaos in the store due to the Coronavirus but I had more luck getting what I needed. The employees were so helpful with things and kept the lines moving along.
Vicki G.
Used to go out of my way to frequent this location because of the friendly staff and great selection. I've noticed that the store is filled with amazon shoppers now who are on their phones, in the way, and generally rude. Prime sale items have been consistently out of stock, and the staff seems clueless when asked questions. The past few times I have had to go to customer service, I've had to interrupt conversations between staffers just to be able to get some service. My last gripe is that there is no longer availability of double shopping carts for those with two small children (me). When I asked if the store still had them, I just got a shrug of the shoulders.
Sandra B.
What a zoo this place has turned into. It use to have super helpful stock people, wonderfully thoughtful cashiers and a clientele that would say things like "excuse me" if they stood in your way to long or blocked an isle. All that is gone now. Now the cashiers might as well be working at Shoprite and 1/2 of the "clientele" are people just shopping for others that refuse to go shopping for themselves, and trust me not one of those "shoppers" care if they're getting in anyone's way. Oh well........
Jeannette L.
I'm not a frequent WF shopper, only going for select items now and then (I'm too frugal a shopper to be a regular), but I like this WF location and stop inside here. It's a huge store, so there's a lot of square footage to cover and aisles to peruse. The produce is always good and fresh. I like the pre-made meals and hot food particularly. Friendly customer service overall. The Vauxhall location offers a good, Whole Foods shopping experience. I'm a fan.
Garnet H.
Horrible Customer Service Experience. Cashiers have changed since Amazon purchased Whole Foods. So disappointed with the manner in which I was handled by two different cashiers.
YayeMama
Whole Foods used to be so great when they first arrived in Union, NJ. The food was organic and although on the pricey side, at least it was good. Nowadays, the store is overcrowded, the samples are non-existent, the staff is rude and the prices outrageous! Not sure who shops here, but you can't do your weekly grocery shopping here unless you spend a fortune.
Nelly C.
Was a publicity taking about 20 % when you pick deli meat and cheese, with a sandwich picture as promotion and order. But when we paid was not the sandwich was just the meat and cheese. Was really bad of them. I the quality was good. but I didn't like they way they advertise was totally a joke a misleading advertisement . Even worst because the sign was where you order you sandwich.
Well organized. I found much more variety in vegan foods here including baked goods. Store is well maintained. Friendly service.
Chris C.
Soooo many lazy workers that don't help each other out. Sitting there for 15 mins to get a slice of pizza while since there was only one person manning the station. Two people we pretending to work so the didn't have to help out. Then when they did they gave attitude. Wow. Never experienced this at a whole foods.
Arlene D.
The customer care comment on yelp made me chuckle to myself. The same gal who continuously harassed me still works there, as I always race from her checkout lane. I avoid her like the plague...as do other customers. Not sure what needs to happen, but I am moving soon and those nutters can figure it out on their own time... not mine. Happy Shopping! 5/27/18, note that i did fill out the customer info using my receipt and never heard back from anyone at Whole Foods (I am a Prime Customer). The employee that harassed me still works at Whole Foods...I just make it a point to avoid her checkout lane anytime she is working. Problem solved, plus I am moving soon too so she can be someone elses' problem since no one would listen to me. I served my time here.
Ellie Wilson
Delicious coffee! I come here every morning before work.
Nai S.
This is still a great whole foods. I stopped by today to get a quick lunch. I'm avoiding carbs so I knew they would have a great food bar variety, that would stave off any carb free resentment that is inevitable! LOL I ordered lemon chicken and brussel sprout salad. I am currently satisfied! But what did not satisfy me was the lack of customer service at the Express check out. Ebonee and Liyaah were so engrossed in what seemed to be studying for a work related test. They barely looked up. Ebonee multitasked ringing me up (no greeting. No eye contact) and doing her test with her coworker. I had to wait for her to push the button for my debit because she was so engrossed. She ended up giving me my receipt with no goodbye, thanks or acknowledgement. Ironically the test topic was on customer service. Rude...
I just left the Union Wholefoods store. The store is beautiful and well organized. However, the cashier that helped me was super rude. Her name was Beonne. She was unwelcoming and not helpful. She did not want to scan my wholefoods amazon barcode and rudely told me to "wait." I still remained kind and thanked her for checking me out... no response. She appeared to be bothered about working for your store and slamming my food into the bags. I will now be visiting the Wholefoods in Montclair where much kinder people help.
This review is specifically for the bakery - This has become my family's go-to for birthday cakes. The staff working in this section are very accommodating and they always have delicious cakes to choose from. This trip I purchased a 5" chocolate mousse cake for my hubby's birthday. When he got his first bite from the cake, his immediate "MMmm!!! It's good!" said everything!! He definitely enjoyed it and he's rather critical about food LOL ... Check them out next time you stop by Whole Foods! Also, their macarons (which wasn't in stock at this visit) is what we usually pick up for nice treat
Hey, we all know Whole Foods; great produce, amazing meat and seafood counters and you can always find that Black Truffle infused olive oil from some remote province in France! Prices are above average, but you're paying for specially and organic products. They've done a great job limiting the number of customers during COVID, although you will wait in line outside until capacity drops. But Hey, it's Whole Foods - worth the wait.
Whole Foods was a saving grace because I was able to find things I couldn't find in other stores, maybe because its so expensive lol. It was still chaos in the store due to the Coronavirus but I had more luck getting what I needed. The employees were so helpful with things and kept the lines moving along.
Used to go out of my way to frequent this location because of the friendly staff and great selection. I've noticed that the store is filled with amazon shoppers now who are on their phones, in the way, and generally rude. Prime sale items have been consistently out of stock, and the staff seems clueless when asked questions. The past few times I have had to go to customer service, I've had to interrupt conversations between staffers just to be able to get some service. My last gripe is that there is no longer availability of double shopping carts for those with two small children (me). When I asked if the store still had them, I just got a shrug of the shoulders.
What a zoo this place has turned into. It use to have super helpful stock people, wonderfully thoughtful cashiers and a clientele that would say things like "excuse me" if they stood in your way to long or blocked an isle. All that is gone now. Now the cashiers might as well be working at Shoprite and 1/2 of the "clientele" are people just shopping for others that refuse to go shopping for themselves, and trust me not one of those "shoppers" care if they're getting in anyone's way. Oh well........
I'm not a frequent WF shopper, only going for select items now and then (I'm too frugal a shopper to be a regular), but I like this WF location and stop inside here. It's a huge store, so there's a lot of square footage to cover and aisles to peruse. The produce is always good and fresh. I like the pre-made meals and hot food particularly. Friendly customer service overall. The Vauxhall location offers a good, Whole Foods shopping experience. I'm a fan.
Horrible Customer Service Experience. Cashiers have changed since Amazon purchased Whole Foods. So disappointed with the manner in which I was handled by two different cashiers.
Whole Foods used to be so great when they first arrived in Union, NJ. The food was organic and although on the pricey side, at least it was good. Nowadays, the store is overcrowded, the samples are non-existent, the staff is rude and the prices outrageous! Not sure who shops here, but you can't do your weekly grocery shopping here unless you spend a fortune.
Was a publicity taking about 20 % when you pick deli meat and cheese, with a sandwich picture as promotion and order. But when we paid was not the sandwich was just the meat and cheese. Was really bad of them. I the quality was good. but I didn't like they way they advertise was totally a joke a misleading advertisement . Even worst because the sign was where you order you sandwich.
Restaurantji Recommends
Well organized. I found much more variety in vegan foods here including baked goods. Store is well maintained. Friendly service.
Soooo many lazy workers that don't help each other out. Sitting there for 15 mins to get a slice of pizza while since there was only one person manning the station. Two people we pretending to work so the didn't have to help out. Then when they did they gave attitude. Wow. Never experienced this at a whole foods.
The customer care comment on yelp made me chuckle to myself. The same gal who continuously harassed me still works there, as I always race from her checkout lane. I avoid her like the plague...as do other customers. Not sure what needs to happen, but I am moving soon and those nutters can figure it out on their own time... not mine. Happy Shopping! 5/27/18, note that i did fill out the customer info using my receipt and never heard back from anyone at Whole Foods (I am a Prime Customer). The employee that harassed me still works at Whole Foods...I just make it a point to avoid her checkout lane anytime she is working. Problem solved, plus I am moving soon too so she can be someone elses' problem since no one would listen to me. I served my time here.
Delicious coffee! I come here every morning before work.
This is still a great whole foods. I stopped by today to get a quick lunch. I'm avoiding carbs so I knew they would have a great food bar variety, that would stave off any carb free resentment that is inevitable! LOL I ordered lemon chicken and brussel sprout salad. I am currently satisfied! But what did not satisfy me was the lack of customer service at the Express check out. Ebonee and Liyaah were so engrossed in what seemed to be studying for a work related test. They barely looked up. Ebonee multitasked ringing me up (no greeting. No eye contact) and doing her test with her coworker. I had to wait for her to push the button for my debit because she was so engrossed. She ended up giving me my receipt with no goodbye, thanks or acknowledgement. Ironically the test topic was on customer service. Rude...