Brewster Restaurant

I have been to this restaurant many times before this and the food was always so good and the staff was always so nice. However the last 3 times I have gone my order is always messed up and the staff is incredibly rude. Today I walked in to pick up an order and I could see they were busy so I stood by the register PATIENTLY waiting while on my phone. Some random guy gets my attention and tell me three times very rudely that I need to wait, I never asked how long it was going to take I never even looked his way until he got my attention. After this him and 3 other staff members asked me for the name of my order I told all three of them they looked at my order then walked away and let it sit on the counter for 7 minutes before someone gave me my food. When this older lady gave me my food I asked if I could speak to the manager regarding the disrespect from the staff and she very rudely said “i’m not getting my manager for that whatever you need to complain about you can say to me” so all I said was that it was incredibly rude for 4 different people to ask for the name of my order look at my food then walk away. She proceeded to say well we have VIPs in here today and they’re way more important than you. Coming from someone who works in food service regardless if someone is a VIP or not the whole purpose is to give them a good experience. I said this to her and she continued to say well that’s not how it works here and if that hurts your feelings than your welcome to walk away. At this point I just wanted the food and to leave so I paid and when looking at the receipt I saw that she wrote down my order incorrectly so my order was wrong and I asked for it to be fixed and she said “no i’m not fixing it you can eat it as is or throw it away”. At this point I walked away in frustration. Whoever the owner is of this place needs to teach their staff how to speak to customers and show more respect.

Atmosphere: 1

Food: 2

Service: 1

Relaxing atmosphere with great food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Stopped in for dinner. Service was exceptional, food was great, large portions...a good time. Put Brewster on your must list!

Atmosphere: 5

Food: 5

Service: 5

Good breakfast and atmosphere. The staff is friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Pancake

Good food and lots of it

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: House Salad, Crab Bisque

I eat there once a month for breakfast. Good food, good service, reasonable prices.

Atmosphere: 4

Food: 5

Service: 4

Great food and reasonable!

Atmosphere: 5

Food: 5

Service: 5

Of all the hole-in-the-wall diners I've been to in the area, this one stands out as one of the best. The food is to die for (seriously, do you know how much fat is in bacon and eggs? But if you get that breakfast platter from here, your taste buds will thank you...the same can't necessarily be said for your arteries). The waitresses are cool. The vibe varies depending on the time of day (for some reason every patron in the morning definitely has their AARP card) but it's always chill. If you dig small diners with good food at a good price, this place is the bee's knees (that sounds like something someone geriatric would say, but I'm pleased to report I'm still many years from having my own shiny AARP card).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: One Scramble Egg, Grilled Cheese, Toast

Huge portions, huge menu, friendly service, and tasty food. What else could you ask for from a dinner?

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere and staff! It's so clean and esthetically appealing inside! We got a mix of breakfast and lunch on a Saturday afternoon and everything was pretty good! The home fries could be cooked more, less butter on the toast, but everything else was great! Finally a place that doesn't burn your omlet!

Atmosphere: 4

Food: 4

Service: 4

Really nice little diner with good inexpensive food. Amanda is a very pleasant & attentive waitress

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Great food. Great service and price. Beyza is a great server

Atmosphere: 4

Food: 5

Service: 5

New online ordering system made pick-up a breeze.

Atmosphere: 5

Food: 5

Service: 5

Alway delicious and delightful dining.

Atmosphere: 5

Food: 5

Service: 5

My wife and me love it

Atmosphere: 5

Food: 5

Service: 5