Sat. 4/13/2024: WHAT AN ABSOLUTE DISGRACE!! I paid $17 & change for 2 Lg. Ice creams, 1 of them had brownie mixed in it & the other was plain. I posted Pics.Let me start with the ice cream here is GREAT when its made by someone that knows what they are doing, if not, well you just wasted $13 on a 1/2 gallon. The customer service.....SUCKS!! ABSOLUTELY AWFUL!! I'm writing this review as I'm sitting here in their parking lot waiting for someone to bring my order out to me. I got here & called @ 8pm I was told it'll be a few mins but someone will be out. I said OK no problem. It is now 8:30 & I'm parked rite outside their side door. The only reason I'm not going in is b/c I ran out w/out shoes. I called & was told Well ur gonna have to wait a bit longer b/c we're really backed up. I said no one can meet me at the side door, they don't even have to come out i'll walk up to the door. She says nope your gonna have to wait a little longer. Now its 8:40pm. REALLY? R THESE KIDS SERIOUS?
Rags Salvatore
ordered off doordash for 8 people. They didnt give any of the proper sizes or waffle cones. Paid 35 extra and they didnt include it. Never again, I should dispute the charges!
Food: 5
Service: 1
Alice
Why is the delivery minimum $20? You're not forcing me to buy more ice cream, you're just losing my business.
Atmosphere: 3
Food: 3
Service: 3
Matt Phoff
Check 34, online order, picked up at 3:15pm. Ordered 3 items. One of the items was an “ours” size peanut butter awesome sauce. Scrolled down and selected an additional mix in which I chose peanut butter sauce, of course pay extra for that. I get home and there is hardly any Reese’s or peanut butter sauce in the entire quart. Basically a large vanilla quart with a minimal amount of candy and sauce mixed in. So what am I gonna do, call the store to complain to the kids working? Drive back over there from Richwood and get another one in the rain. Nah. I’ll leave this review here. If someone wants to contact me for a refund or whatever, leave your contact info here. Otherwise I just won’t order here again.
Food: 1
Service: 1
Renee Dye
Been going for years…quality and service is consistently top-notch. You can tell the owners, management, and staff genuinely care. Is also our go-to place for ice cream birthday cakes. Their freezers are always full of many grab and go choices but they will also let you create your own with enough notice.
Timothy Wyatt
They dropped my food and tried serving it to me. No thanks. Try at your own risk.
Renee D.
Been going for years...quality and service is consistently top-notch. You can tell the owners, management, and staff genuinely care. Is also our go-to place for ice cream birthday cakes. Their freezers are always full of many grab and go choices but they will also let you create your own with enough notice.
Matt C.
My wife says if ice cream were an orgasm, it would be the mud pie mojo. I'm gonna go wash my hands.
Amanda
The manager is great and the staff are hard working and friendly. The ice cream quality is also good. Stick it in the freezer for an hour if you order take out and it solidifies a little bit and makes the ice cream so much better. You will thank me.
Ant B
Its tough because having any other ice cream after trying coldstone typically does not compare. Its so creamy and rich compared to others
The staff is very kind I'm very patient. They got all the kids everything they wanted and even some stuff they didn't even think about getting.
Ray Ho 69
Cold Stone Creamery is the best ice cream place hands down!!!! The ice cream cups are made with the best ice cream & a lot of love and they also have pup cups for our grandpuppy. The workers have excellent customer service skills, they're always happy and speedy. I will definitely return at least once a week for summer months.
Frank N
Friendly staff and.. well the product = The best! ?
Nancy Gooley
Best birthday cake!! So many flavors and choices!! Won't be disappointed!!
CM Kirch
LOVE their products. Only issue is their location. Starbucks is right next door and their drive thru is literally taking up all the space. You cannot even park in the designated parking spots. I had to park in the Mall parking lot and walk over. Absolutely chaotic. LOVE Coldstone though!!
Sat. 4/13/2024: WHAT AN ABSOLUTE DISGRACE!! I paid $17 & change for 2 Lg. Ice creams, 1 of them had brownie mixed in it & the other was plain. I posted Pics.Let me start with the ice cream here is GREAT when its made by someone that knows what they are doing, if not, well you just wasted $13 on a 1/2 gallon. The customer service.....SUCKS!! ABSOLUTELY AWFUL!! I'm writing this review as I'm sitting here in their parking lot waiting for someone to bring my order out to me. I got here & called @ 8pm I was told it'll be a few mins but someone will be out. I said OK no problem. It is now 8:30 & I'm parked rite outside their side door. The only reason I'm not going in is b/c I ran out w/out shoes. I called & was told Well ur gonna have to wait a bit longer b/c we're really backed up. I said no one can meet me at the side door, they don't even have to come out i'll walk up to the door. She says nope your gonna have to wait a little longer. Now its 8:40pm. REALLY? R THESE KIDS SERIOUS?
ordered off doordash for 8 people. They didnt give any of the proper sizes or waffle cones. Paid 35 extra and they didnt include it. Never again, I should dispute the charges!
Food: 5
Service: 1
Why is the delivery minimum $20? You're not forcing me to buy more ice cream, you're just losing my business.
Atmosphere: 3
Food: 3
Service: 3
Check 34, online order, picked up at 3:15pm. Ordered 3 items. One of the items was an “ours” size peanut butter awesome sauce. Scrolled down and selected an additional mix in which I chose peanut butter sauce, of course pay extra for that. I get home and there is hardly any Reese’s or peanut butter sauce in the entire quart. Basically a large vanilla quart with a minimal amount of candy and sauce mixed in. So what am I gonna do, call the store to complain to the kids working? Drive back over there from Richwood and get another one in the rain. Nah. I’ll leave this review here. If someone wants to contact me for a refund or whatever, leave your contact info here. Otherwise I just won’t order here again.
Food: 1
Service: 1
Been going for years…quality and service is consistently top-notch. You can tell the owners, management, and staff genuinely care. Is also our go-to place for ice cream birthday cakes. Their freezers are always full of many grab and go choices but they will also let you create your own with enough notice.
They dropped my food and tried serving it to me. No thanks. Try at your own risk.
Been going for years...quality and service is consistently top-notch. You can tell the owners, management, and staff genuinely care. Is also our go-to place for ice cream birthday cakes. Their freezers are always full of many grab and go choices but they will also let you create your own with enough notice.
My wife says if ice cream were an orgasm, it would be the mud pie mojo. I'm gonna go wash my hands.
The manager is great and the staff are hard working and friendly. The ice cream quality is also good. Stick it in the freezer for an hour if you order take out and it solidifies a little bit and makes the ice cream so much better. You will thank me.
Its tough because having any other ice cream after trying coldstone typically does not compare. Its so creamy and rich compared to others
Restaurantji Recommends
The staff is very kind I'm very patient. They got all the kids everything they wanted and even some stuff they didn't even think about getting.
Cold Stone Creamery is the best ice cream place hands down!!!! The ice cream cups are made with the best ice cream & a lot of love and they also have pup cups for our grandpuppy. The workers have excellent customer service skills, they're always happy and speedy. I will definitely return at least once a week for summer months.
Friendly staff and.. well the product = The best! ?
Best birthday cake!! So many flavors and choices!! Won't be disappointed!!
LOVE their products. Only issue is their location. Starbucks is right next door and their drive thru is literally taking up all the space. You cannot even park in the designated parking spots. I had to park in the Mall parking lot and walk over. Absolutely chaotic. LOVE Coldstone though!!