I ordered two birthday cakes for my daughter’s birthday party in advance. We went to pick up the cake on the day of and they told us the cakes were damaged. Really? They didn’t give me a call prior we came to find out on the day of the party that the cakes were damaged. They just told us to get any cake in replacement or get a full refund. At the very least, they should give us a full refund and a complimentary cake because whatever cake we get is not the same one that we preordered. My daughter was extremely upset to see her supposed to be Elsa cake turn out to be a plain white cake with a couple of flowers on top. This is ridiculous I am never going to order from baskin Robbin’s again.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Callands
I went to this Baskin-Robbins in hopes to get a better experience. One I had to explain to them four times that I want a two scoops sunday. And then I had to explain to her that I wanted whipped cream three times. I don't understand. I don't understand I don't understand. I consider myself a person that speaks well. I think I have just giving them my last opportunity to serve me bad. I think I'm done with Baskin-Robbins. Horrible experiences
Devashish Anjaria
Ordered a chocolate milkshake - they made it with milk, ice cream and a lot of ICE. Asked about this they said that's how they make it. It tasted just as watered down as you would expect. Will not return.
Atmosphere: 3
Food: 1
Service: 1
dawn dandrea-duval
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
Dawn D'Andrea-Duval
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
Alexa Giammanco
Overpriced cakes and they don’t even write the name on the cake. Was told the manager only writes the names but I guess is too lazy to teach their staff to write.
walynn banton
The team needs better training in customer service especially the petite manager.
Adam Irlander (Majorchaoz)
Saying hi to a customer then walking away to use your phone is the best customer service I've ever had gotten. Then they claim they don't have certain things. Never again
Trader Marty
Nice cake ? selection. They wrote the name on the cake for me. Good ice cream. Love the Caramel Cappuccino Blast.
Isa Woods
Brought a $30 ice cream cake and the workers dont know how to write on the cake?
I ordered two birthday cakes for my daughter’s birthday party in advance. We went to pick up the cake on the day of and they told us the cakes were damaged. Really? They didn’t give me a call prior we came to find out on the day of the party that the cakes were damaged. They just told us to get any cake in replacement or get a full refund. At the very least, they should give us a full refund and a complimentary cake because whatever cake we get is not the same one that we preordered. My daughter was extremely upset to see her supposed to be Elsa cake turn out to be a plain white cake with a couple of flowers on top. This is ridiculous I am never going to order from baskin Robbin’s again.
Atmosphere: 1
Food: 1
Service: 1
I went to this Baskin-Robbins in hopes to get a better experience. One I had to explain to them four times that I want a two scoops sunday. And then I had to explain to her that I wanted whipped cream three times. I don't understand. I don't understand I don't understand. I consider myself a person that speaks well. I think I have just giving them my last opportunity to serve me bad. I think I'm done with Baskin-Robbins. Horrible experiences
Ordered a chocolate milkshake - they made it with milk, ice cream and a lot of ICE. Asked about this they said that's how they make it. It tasted just as watered down as you would expect. Will not return.
Atmosphere: 3
Food: 1
Service: 1
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
Overpriced cakes and they don’t even write the name on the cake. Was told the manager only writes the names but I guess is too lazy to teach their staff to write.
The team needs better training in customer service especially the petite manager.
Saying hi to a customer then walking away to use your phone is the best customer service I've ever had gotten. Then they claim they don't have certain things. Never again
Nice cake ? selection. They wrote the name on the cake for me. Good ice cream. Love the Caramel Cappuccino Blast.
Brought a $30 ice cream cake and the workers dont know how to write on the cake?
Restaurantji Recommends
Nice cake ? selection. They wrote the name on the cake for me. Good ice cream. Love the Caramel Cappuccino Blast.
Never again. The lady behind counter did not know the difference between wet and dry walnuts.
What a nice staff at this location!!!
Good ice creams
Great ice cream with plenty of flavors! Fast friendly service also outside seating is available they also have ready to go ice cream cakes as well
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