Terrible experience. This is my 3rd time there within a month because my kids pressured me to go there and I will assure you it’s last time. They failed 3 times but last visit was worst with the server/manager on duty. She was so rude, food took forever to come for part of table and andter that in 20 min second part of food came out. So half ate and the other no… also it came out cold. I complained but manager was so rude to me. I read some reviews I saw owner replying to fill out contact us page on website. I did this 3 weeks ago nobody ever replied. My question is if owner and franchise company don’t care why would your employees care.
Atmosphere: 1
Food: 1
Service: 1
Valerie Wright
Horrible experience. Workers aren't attentive, and the food tastes stale. We were waiting for fried pickles, and that took forever, so we had to cancel it. Not sure why the managers weren't doing any check-ins with their employees, but they need to be held accountable as well. I'll never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Wraps
Bizhan
Visited this location today. I have to say, this experience was one of the worst I’ve had in any restaurant, let alone a national chain. The place was empty when I arrived, so I expected fast and attentive service. Instead, I sat waiting for 30 minutes before anyone even acknowledged me to take my order, followed by another 40 minutes just to get my first drink. Under New Jersey’s hospitality guidelines, timely service is not just a courtesy; it’s a requirement, and the prolonged wait times without any explanation are unacceptable.
The lack of professionalism was blatant. Staff members who weren’t responsible for my table were lounging around, talking loudly, and making disruptive sounds as if the restaurant was their personal break room. This behavior borders on harassment when it impacts the dining experience of paying customers. As per New Jersey’s hospitality standards, customers are entitled to a respectful and welcoming environment. Instead, I was left feeling uncomfortable and even harassed.
The servers around me were actively avoiding eye contact, making it nearly impossible to get anyone’s attention. If I called out to them, they outright ignored me. This level of neglect goes against standard customer service expectations in New Jersey, where it is required that servers acknowledge and respond to guests promptly. Ignoring guests—especially in an empty restaurant—is disrespectful and speaks to a serious gap in training and leadership.
If that wasn’t enough, tables around me were left dirty and cluttered. There’s no excuse for this in any food establishment, and it goes against New Jersey health and sanitation codes that mandate clean and sanitary dining environments. It’s clear that no one here was monitoring the dining area or ensuring the basic cleanliness that patrons expect and deserve.
The main issue here is management. The staff is a reflection of their training and leadership, and this team clearly lacked both. An experience that should’ve taken an hour ended up stretching to two hours, and it was a complete waste of time. Buffalo Wild Wings needs to address these issues immediately if they want to avoid driving customers away and potentially running afoul of compliance standards.
This experience was frustrating, and I wouldn’t wish it on anyone. I urge the management at this location to prioritize staff retraining, uphold sanitation standards, and implement basic oversight. If these issues aren’t addressed, this location will continue to lose customers, and it risks serious issues under New Jersey’s hospitality and health regulations.
P.S Do not reply with your cut and paste phrase. I ensured to report it to corporate and much further as I believe management here is completely incompetent and unreliable. Spend time on fixing up the garbage you have at your location instead of wasting time here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cauliflower Wings
Michael Velasquez
I frequent Buffalo Wild Wings. I’m a very patient and understanding person.
I go once weekly with my children. This is my first time visiting this specific restaurant. It was by far my worst experience at any restaurant. My server was a black male, bold, beard. I don’t know his name because he didn’t introduce himself and he wasn’t wearing a name tag. And I didn’t look at the check because I was so eager to leave.
We were seated immediately upon arriving. There was no wait. It took him about 15 minutes to come to our table. When I was telling him my order I felt rushed. The food came fairly quick. He did forget my fries but no big deal. Food came out but he never gave us utensils. Took about another 10 minutes to get his attention so my children’s food was sitting there getting cold.
Asked for refills. It took about 15 minutes to get refills. I asked him for the bill and military discount when he dropped off the refills because I noticed a pattern and I knew it would take long. I waited about 20 minutes and still no bill. He looked right at me from a few tables away and I waved to get his attention and he completely ignored me. Took another 20 minutes to actually get the check with no military discount. Then he went back to add the discount.
I was in this restaurant for 2 hours and most of the time was just waiting. I waited 40 minutes after eating to get just a bill and my kids were becoming restless. I will never go back to that location.
Atmosphere: 1
Food: 3
Service: 1
Sandy L
Agree with Abdul about sitting at a table that was sticky and dirty. I asked someone who worked there if they can clean the table some more and they did. it was definitely understaffed. I asked the person who was serving us his name because he was very good. His name is Justin he was seating people, waiting on people he seemed to be the busiest person there he was very good. He saw the table next to us was waiting for quite a while so he approached them to see how things are going.... and then this rude female named Bre rudely interrupted Justin said this is my Fn' table get out of here I thought that was so unprofessional!!! I know her name because I asked someone because I knew I was going to write a review about this. Owner....please don't apologI've
Atmosphere: 3
Food: 3
Service: 4
Abdu R
Every single time I go, I get sat on a Sticky or Dirty Table?. And this didn’t happen only to me, it happened to my friends and co-workers as well.
Atmosphere: 1
Food: 1
Service: 1
David McGinniss
The offer is 6 for 19.99 and it is a good value. This particular location was good, but seems under staffed. It is definitely better than the on is Secaucus.
Atmosphere: 3
Food: 5
Service: 4
Brandon Alvarado
Disgusting this restaurant should be closed, they have rats inside the restaurant. Server take forever to take your order and the food is cold, I won’t recommend anyone this place -1/10
Atmosphere: 1
Food: 1
Service: 1
Jessica Alvarez
Literally worst restaurant ever. I don’t ever write reviews but I had to. The service is horrible. Literally never been in a place so poorly managed. No server came . This has not happened once its happened twice. I would understand if the place was busy. But it wasn’t. Would not recommend coming here ever
Atmosphere: 1
Food: 1
Service: 1
Alyssa Mistretta
Service was extremely slow. Had to ask for everything including utensils. Tables were not being cleaned off. Staff was on their phones and not paying any attention to customers. Took at least an hour for food to come out and did not get drinks until we asked. Disappointed.
Awful customer service. Ordered nearly $100 of food for my family through the Buffalo Wild Wings app. They used DoorDash as their delivery service and after order was picked up, order was canceled (ie food got stolen). Cancel email told us to contact BWW to receiver either a refund or a discount. Called the restaurant twice, put us on hold for 20 minutes, and told us there was nothing they could do (even though we ordered through their app and they chose to use DoorDash, which we don’t have) and after asking to speak directly to manager they hung up on us. I understand the dasher is at fault for stealing our food, but the restaurant is responsible for resolving this issue and they refused to offer any assistance.
Atmosphere: 1
Food: 1
Service: 1
Davion Lamer
0/10 I will never go back the food was nasty dry and cold. It had rats and the workers did not car. Don’t go here 0/10
Atmosphere: 1
Food: 1
Service: 1
D D
We had a large party which the hostess was awesome and sat us. But the server and manager on for the night was not at all great. The food was cold we ordered multiple deals and to say that the bill was over $400 but in all reality the 20$ promo was what was discounted so nothing was taken off. To have people waiting 2 hours as children for food and get it wrong is unacceptable. Then to have two mice running around where we are sitting to say it came from the mall. It’s still disgusting. Will never ever go back.
Atmosphere: 1
Food: 1
Service: 1
Matt
I had to wait almost 2 hours for the seats and 3 hours for the food and the food wasn’t even that good. Not worth it at all and there was a mouse? like what
Atmosphere: 1
Food: 2
Service: 1
Blueanchor
the food was hard as a rock,missing wings,tenders and missing second pick 6 deal side order. 1 hour wait time for food. On my momma never again. very buns. do not recommend whatsoever.
Terrible experience. This is my 3rd time there within a month because my kids pressured me to go there and I will assure you it’s last time. They failed 3 times but last visit was worst with the server/manager on duty. She was so rude, food took forever to come for part of table and andter that in 20 min second part of food came out. So half ate and the other no… also it came out cold. I complained but manager was so rude to me. I read some reviews I saw owner replying to fill out contact us page on website. I did this 3 weeks ago nobody ever replied. My question is if owner and franchise company don’t care why would your employees care.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Workers aren't attentive, and the food tastes stale. We were waiting for fried pickles, and that took forever, so we had to cancel it. Not sure why the managers weren't doing any check-ins with their employees, but they need to be held accountable as well. I'll never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Wraps
Visited this location today. I have to say, this experience was one of the worst I’ve had in any restaurant, let alone a national chain. The place was empty when I arrived, so I expected fast and attentive service. Instead, I sat waiting for 30 minutes before anyone even acknowledged me to take my order, followed by another 40 minutes just to get my first drink. Under New Jersey’s hospitality guidelines, timely service is not just a courtesy; it’s a requirement, and the prolonged wait times without any explanation are unacceptable.
The lack of professionalism was blatant. Staff members who weren’t responsible for my table were lounging around, talking loudly, and making disruptive sounds as if the restaurant was their personal break room. This behavior borders on harassment when it impacts the dining experience of paying customers. As per New Jersey’s hospitality standards, customers are entitled to a respectful and welcoming environment. Instead, I was left feeling uncomfortable and even harassed.
The servers around me were actively avoiding eye contact, making it nearly impossible to get anyone’s attention. If I called out to them, they outright ignored me. This level of neglect goes against standard customer service expectations in New Jersey, where it is required that servers acknowledge and respond to guests promptly. Ignoring guests—especially in an empty restaurant—is disrespectful and speaks to a serious gap in training and leadership.
If that wasn’t enough, tables around me were left dirty and cluttered. There’s no excuse for this in any food establishment, and it goes against New Jersey health and sanitation codes that mandate clean and sanitary dining environments. It’s clear that no one here was monitoring the dining area or ensuring the basic cleanliness that patrons expect and deserve.
The main issue here is management. The staff is a reflection of their training and leadership, and this team clearly lacked both. An experience that should’ve taken an hour ended up stretching to two hours, and it was a complete waste of time. Buffalo Wild Wings needs to address these issues immediately if they want to avoid driving customers away and potentially running afoul of compliance standards.
This experience was frustrating, and I wouldn’t wish it on anyone. I urge the management at this location to prioritize staff retraining, uphold sanitation standards, and implement basic oversight. If these issues aren’t addressed, this location will continue to lose customers, and it risks serious issues under New Jersey’s hospitality and health regulations.
P.S Do not reply with your cut and paste phrase. I ensured to report it to corporate and much further as I believe management here is completely incompetent and unreliable. Spend time on fixing up the garbage you have at your location instead of wasting time here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cauliflower Wings
I frequent Buffalo Wild Wings. I’m a very patient and understanding person.
I go once weekly with my children. This is my first time visiting this specific restaurant. It was by far my worst experience at any restaurant. My server was a black male, bold, beard. I don’t know his name because he didn’t introduce himself and he wasn’t wearing a name tag. And I didn’t look at the check because I was so eager to leave.
We were seated immediately upon arriving. There was no wait. It took him about 15 minutes to come to our table. When I was telling him my order I felt rushed. The food came fairly quick. He did forget my fries but no big deal. Food came out but he never gave us utensils. Took about another 10 minutes to get his attention so my children’s food was sitting there getting cold.
Asked for refills. It took about 15 minutes to get refills. I asked him for the bill and military discount when he dropped off the refills because I noticed a pattern and I knew it would take long. I waited about 20 minutes and still no bill. He looked right at me from a few tables away and I waved to get his attention and he completely ignored me. Took another 20 minutes to actually get the check with no military discount. Then he went back to add the discount.
I was in this restaurant for 2 hours and most of the time was just waiting. I waited 40 minutes after eating to get just a bill and my kids were becoming restless. I will never go back to that location.
Atmosphere: 1
Food: 3
Service: 1
Agree with Abdul about sitting at a table that was sticky and dirty. I asked someone who worked there if they can clean the table some more and they did. it was definitely understaffed. I asked the person who was serving us his name because he was very good. His name is Justin he was seating people, waiting on people he seemed to be the busiest person there he was very good. He saw the table next to us was waiting for quite a while so he approached them to see how things are going.... and then this rude female named Bre rudely interrupted Justin said this is my Fn' table get out of here I thought that was so unprofessional!!! I know her name because I asked someone because I knew I was going to write a review about this. Owner....please don't apologI've
Atmosphere: 3
Food: 3
Service: 4
Every single time I go, I get sat on a Sticky or Dirty Table?. And this didn’t happen only to me, it happened to my friends and co-workers as well.
Atmosphere: 1
Food: 1
Service: 1
The offer is 6 for 19.99 and it is a good value. This particular location was good, but seems under staffed. It is definitely better than the on is Secaucus.
Atmosphere: 3
Food: 5
Service: 4
Disgusting this restaurant should be closed, they have rats inside the restaurant. Server take forever to take your order and the food is cold, I won’t recommend anyone this place -1/10
Atmosphere: 1
Food: 1
Service: 1
Literally worst restaurant ever. I don’t ever write reviews but I had to. The service is horrible. Literally never been in a place so poorly managed. No server came . This has not happened once its happened twice. I would understand if the place was busy. But it wasn’t. Would not recommend coming here ever
Atmosphere: 1
Food: 1
Service: 1
Service was extremely slow. Had to ask for everything including utensils. Tables were not being cleaned off. Staff was on their phones and not paying any attention to customers. Took at least an hour for food to come out and did not get drinks until we asked. Disappointed.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Awful customer service. Ordered nearly $100 of food for my family through the Buffalo Wild Wings app. They used DoorDash as their delivery service and after order was picked up, order was canceled (ie food got stolen). Cancel email told us to contact BWW to receiver either a refund or a discount. Called the restaurant twice, put us on hold for 20 minutes, and told us there was nothing they could do (even though we ordered through their app and they chose to use DoorDash, which we don’t have) and after asking to speak directly to manager they hung up on us. I understand the dasher is at fault for stealing our food, but the restaurant is responsible for resolving this issue and they refused to offer any assistance.
Atmosphere: 1
Food: 1
Service: 1
0/10 I will never go back the food was nasty dry and cold. It had rats and the workers did not car. Don’t go here 0/10
Atmosphere: 1
Food: 1
Service: 1
We had a large party which the hostess was awesome and sat us. But the server and manager on for the night was not at all great. The food was cold we ordered multiple deals and to say that the bill was over $400 but in all reality the 20$ promo was what was discounted so nothing was taken off. To have people waiting 2 hours as children for food and get it wrong is unacceptable. Then to have two mice running around where we are sitting to say it came from the mall. It’s still disgusting. Will never ever go back.
Atmosphere: 1
Food: 1
Service: 1
I had to wait almost 2 hours for the seats and 3 hours for the food and the food wasn’t even that good. Not worth it at all and there was a mouse? like what
Atmosphere: 1
Food: 2
Service: 1
the food was hard as a rock,missing wings,tenders and missing second pick 6 deal side order. 1 hour wait time for food. On my momma never again. very buns. do not recommend whatsoever.
Atmosphere: 1
Food: 1
Service: 2
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