The food was delicious and we really enjoyed the flavors. However, the service could use some improvement. We ordered an appetizer with our drinks at the start of the meal, but our entrées arrived before the appetizer. Drinks also took quite a while to come out, and we didn’t receive napkins until we were nearly done eating. With some attention to timing and service details, the experience could be much better.
Atmosphere: 1
Food: 5
Service: 1
Rob DeFrance
Always incredible the food never misses! Edit now im coming back more than ever cause I just found out the patio is dog friendly thank you to everyone who took care of me my mom sister and pup!
Atmosphere: 5
Food: 5
Service: 5
Raul Torres
So twice this month I ordered from here and both times I had an issue with my orders. First time it was a simple mistake I figured when I got home and my to go order didn't have the blue cheese witch I enjoy eating my wings with. But that was ok, the wings were still good. Then yesterday I ordered again and brought 20 boneless and 20 traditional wings and I specifically put for the traditional to have buffalo sauce and when I got home the wings were plain. No sauce at all. I did not want to deal with the traffic to go back and get the order corrected so we had to eat them like that. Definitely wasn't happy this time around.
Food: 1
Service: 1
ibrahim alkhaldi
Sport bar in a busy Mall
Atmosphere: 5
Food: 5
Service: 5
Janet Rourke
I dine at Buffalo Wild Wings at least once per month, and this weekend I went both days. The server at the bar area is excellent! She is patient, attentive, handles the tables, bar, and serves drinks to the tables in the dining area. I has issues (happened a few times time), with the boneless wings coming out cold. The same experience happened on Sunday. The wings were cold and the server graciously sent them back for a new batch. They recooked the same wings and they were over cooked. The wings were sent back again and a new order was served. Secondly, the floor in the bar area was so sticky on Saturday, and when I returned on Sunday for lunch, the floor was not cleaned from the night before. I was turned off by the dirty floor. I sat at a different high top table than Saturday and the table was dirty. The excellent server cleaned the top and apologized for the caked on food. Ugh! The next dirty area was the wood wall behind me, which had old food caked on it. I was so disgusted at that point, but the new wings arrived and I ate quick and left. I did show the server the food on the wall and she was going to mention it to the cleaning staff. Thank goodness! I'm a believer in cleanliness in a restaurant, and should not have to ask for the floor, tables, and walls to be cleaned.
Atmosphere: 3
Food: 3
Service: 5
Alexander Sanchez
Da food was GREAT there were so many options… of wings. The service was great and it came fast unlike some restaurants. The atmosphere was good it wasnt as strong as…. Some restaurants but it was still good👍
Natalia Jimenez
Very bad service, food is okay and only one server doing everything.. tables dirty, bar with beer glass empty! They don’t have bartender, hostess, food runner or any employees, what type of restaurant is this?! only one person doing everything.. that’s crazy, that’s why the server is grumpy .. and bad humor, if could put none start in service should be good but 1 start is too much for her rude attitude
Mirian Vasquez
I went with my partner to Buffalo Willowbrook and the waitress was very abrupt with me just because I told her to change my table, and she said no because they are dirty 😡🤬 that service is horrible🤮
kelly campoverde
Horrible service. We ordered wings and chicken tenders for the kids. after 25 minutes we got the kids food but not wings. The lady said something is happening with you order and the order will take 5 more minutes. The kids finished eating and like 10 minutes later the lady came back and said we dont have wings. She didn’t offer us nothing else but the bill. The French fries were refry means
Tiffany Jankovic
I’ve been here multiple times and the place is always relatively empty yet they’re always understaffed. The bar and tables right when you walk in are messy, takes them forever to clean up. They wouldn’t even let us sit at the bar or high tops. Just go to the one in Parsippany.
The GM told my group to do survey which we forgot so we decided to write a one big post.
Food, Service, and atmosphere was great! Our sever (His name started with a J but I have bad memory) was super friendly, caring, and honestly felt like one of our friends. All the other staff were super nice too and had no issues with them. We came in for the all you can eat unlimited wings Monday - Thursday and it DID NOT disappoint us, definitely will come back again really soon for more and gonna bring more friends too.
GM if your reading this: we are very sorry we somehow forgot the survey but if this post somehow helps then I’m happy I did it
Sonny Casale
Hello,
Things got even worse. I returned to the exact location at Willowbrook Mall and had an even worse experience. When I arrived, I was informed that the air conditioning had been fixed. It wasn't. Then, when I tried to use the points that you gave me, the server told me how, but it was only available online. The worst part was that my order was messed up again! I asked for wings with medium sauce on the side. What came out were wings in a soup of sauce. I asked to speak with the manager, and I was told that she instructed me to place a new order. I had to insist on seeing her. She came and apologized, that's it. I should also mention that the dining area was filthy, and my table was sticky. Is this just the way things are now? I am very disappointed.
Sonny Casale
Ruth Cardona
I am extremely angry with the host lady the one who wore a bow on her hair. We asked for a booth few times but was not given one. My husband food was cold. I asked for wings flats only but was not given all flats. I am extremely disappointed with the whole experience.
Omar Zeidan
Terrible experience. This is my 3rd time there within a month because my kids pressured me to go there and I will assure you it’s last time. They failed 3 times but last visit was worst with the server/manager on duty. She was so rude, food took forever to come for part of table and andter that in 20 min second part of food came out. So half ate and the other no… also it came out cold. I complained but manager was so rude to me. I read some reviews I saw owner replying to fill out contact us page on website. I did this 3 weeks ago nobody ever replied. My question is if owner and franchise company don’t care why would your employees care.
Atmosphere: 1
Food: 1
Service: 1
Valerie Wright
Horrible experience. Workers aren't attentive, and the food tastes stale. We were waiting for fried pickles, and that took forever, so we had to cancel it. Not sure why the managers weren't doing any check-ins with their employees, but they need to be held accountable as well. I'll never visit this location again.
The food was delicious and we really enjoyed the flavors. However, the service could use some improvement. We ordered an appetizer with our drinks at the start of the meal, but our entrées arrived before the appetizer. Drinks also took quite a while to come out, and we didn’t receive napkins until we were nearly done eating. With some attention to timing and service details, the experience could be much better.
Atmosphere: 1
Food: 5
Service: 1
Always incredible the food never misses! Edit now im coming back more than ever cause I just found out the patio is dog friendly thank you to everyone who took care of me my mom sister and pup!
Atmosphere: 5
Food: 5
Service: 5
So twice this month I ordered from here and both times I had an issue with my orders. First time it was a simple mistake I figured when I got home and my to go order didn't have the blue cheese witch I enjoy eating my wings with. But that was ok, the wings were still good. Then yesterday I ordered again and brought 20 boneless and 20 traditional wings and I specifically put for the traditional to have buffalo sauce and when I got home the wings were plain. No sauce at all. I did not want to deal with the traffic to go back and get the order corrected so we had to eat them like that. Definitely wasn't happy this time around.
Food: 1
Service: 1
Sport bar in a busy Mall
Atmosphere: 5
Food: 5
Service: 5
I dine at Buffalo Wild Wings at least once per month, and this weekend I went both days. The server at the bar area is excellent! She is patient, attentive, handles the tables, bar, and serves drinks to the tables in the dining area. I has issues (happened a few times time), with the boneless wings coming out cold. The same experience happened on Sunday. The wings were cold and the server graciously sent them back for a new batch. They recooked the same wings and they were over cooked. The wings were sent back again and a new order was served. Secondly, the floor in the bar area was so sticky on Saturday, and when I returned on Sunday for lunch, the floor was not cleaned from the night before. I was turned off by the dirty floor. I sat at a different high top table than Saturday and the table was dirty. The excellent server cleaned the top and apologized for the caked on food. Ugh! The next dirty area was the wood wall behind me, which had old food caked on it. I was so disgusted at that point, but the new wings arrived and I ate quick and left. I did show the server the food on the wall and she was going to mention it to the cleaning staff. Thank goodness! I'm a believer in cleanliness in a restaurant, and should not have to ask for the floor, tables, and walls to be cleaned.
Atmosphere: 3
Food: 3
Service: 5
Da food was GREAT there were so many options… of wings. The service was great and it came fast unlike some restaurants. The atmosphere was good it wasnt as strong as…. Some restaurants but it was still good👍
Very bad service, food is okay and only one server doing everything.. tables dirty, bar with beer glass empty! They don’t have bartender, hostess, food runner or any employees, what type of restaurant is this?! only one person doing everything.. that’s crazy, that’s why the server is grumpy .. and bad humor, if could put none start in service should be good but 1 start is too much for her rude attitude
I went with my partner to Buffalo Willowbrook and the waitress was very abrupt with me just because I told her to change my table, and she said no because they are dirty 😡🤬 that service is horrible🤮
Horrible service. We ordered wings and chicken tenders for the kids. after 25 minutes we got the kids food but not wings. The lady said something is happening with you order and the order will take 5 more minutes. The kids finished eating and like 10 minutes later the lady came back and said we dont have wings. She didn’t offer us nothing else but the bill. The French fries were refry means
I’ve been here multiple times and the place is always relatively empty yet they’re always understaffed. The bar and tables right when you walk in are messy, takes them forever to clean up. They wouldn’t even let us sit at the bar or high tops. Just go to the one in Parsippany.
Restaurantji Recommends
The GM told my group to do survey which we forgot so we decided to write a one big post.
Food, Service, and atmosphere was great! Our sever (His name started with a J but I have bad memory) was super friendly, caring, and honestly felt like one of our friends. All the other staff were super nice too and had no issues with them. We came in for the all you can eat unlimited wings Monday - Thursday and it DID NOT disappoint us, definitely will come back again really soon for more and gonna bring more friends too.
GM if your reading this: we are very sorry we somehow forgot the survey but if this post somehow helps then I’m happy I did it
Hello,
Things got even worse. I returned to the exact location at Willowbrook Mall and had an even worse experience. When I arrived, I was informed that the air conditioning had been fixed. It wasn't. Then, when I tried to use the points that you gave me, the server told me how, but it was only available online. The worst part was that my order was messed up again! I asked for wings with medium sauce on the side. What came out were wings in a soup of sauce. I asked to speak with the manager, and I was told that she instructed me to place a new order. I had to insist on seeing her. She came and apologized, that's it. I should also mention that the dining area was filthy, and my table was sticky. Is this just the way things are now? I am very disappointed.
Sonny Casale
I am extremely angry with the host lady the one who wore a bow on her hair. We asked for a booth few times but was not given one. My husband food was cold. I asked for wings flats only but was not given all flats. I am extremely disappointed with the whole experience.
Terrible experience. This is my 3rd time there within a month because my kids pressured me to go there and I will assure you it’s last time. They failed 3 times but last visit was worst with the server/manager on duty. She was so rude, food took forever to come for part of table and andter that in 20 min second part of food came out. So half ate and the other no… also it came out cold. I complained but manager was so rude to me. I read some reviews I saw owner replying to fill out contact us page on website. I did this 3 weeks ago nobody ever replied. My question is if owner and franchise company don’t care why would your employees care.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. Workers aren't attentive, and the food tastes stale. We were waiting for fried pickles, and that took forever, so we had to cancel it. Not sure why the managers weren't doing any check-ins with their employees, but they need to be held accountable as well. I'll never visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Wraps
Loading...