THREE TIMES IN 2 MONTHS there was hair in the ice cream!!!! The girls are super sweet and my husband and kids are big fans. I especially love the maple walnut. But this is something I just can't look over. 1st time I figured it was a fluke. No biggy. But I was grossed out. The next time in 1 night both my ice cream and my sons (same flavor) had LONG BLONDE HAIRS. I still can't stand to think of it. They NEED TO TIE UP THEIR HAIR like every other food establishment! And it's always 1 or 2 teens. No manager or boss in sight. I'm sorry I'm a 20 year plus customer to many marvels. But valley road carvel is a hard No for me. I only gave it as many stars as I did because the girls are so sweet, kind, and friendly.
Marissa Molta
Place was very dirty.... they were out of hot fudge and all ice cream and toppings were down to the ends and everything just looked old. Also says they are open until ten and as we walked out the turned off the lights and locked the doors at 9:02. Only reason I have two starts was because the girl working there was relatively nice.
Nicole
Hours on google say they close at 10 but I got there at 9:03pm and they said the guy inside said they were closed?
Service: 1
Zehra Kaban
I really recommend this ice cream shop. The worker was so sweet and caring! She was really flexible with me and my friend undesisive minds. ??
Atmosphere: 5
Food: 5
Service: 5
Asli Kalkan
This is my second time going to this location and it being closed before the closing time. It says online they close at 10 pm and I was there at 9:49 pm and they were already closed. I changed my road to bring my kids to get ice cream and they were disappointed both times that it was closed before their closing time. If your store hours say 10 pm, you need to stay open until 10 pm!
Michele Dipasquale
Best, creamiest soft serve
Atmosphere: 4
Food: 5
Service: 4
Abbie Limani
Paid for a hot fudge sindae for delivery and recieved a note saying out of fudge! Still got charged & no call to let me know if i want to change my order! They suck!!!
Atmosphere: 1
Food: 1
Service: 1
Mustafa Gerdan
We went there at 9:30 but they were closing, even if they say closing at 10pm on Google Maps. Be careful!
Atmosphere: 4
Food: 4
Service: 4
Keira McDonald
Staff was extremely helpful and kind over the phone, but there was a 2-3 hour discrepancy between employees on when the cake would be ready. Both employees I spoke to were very accommodating. However I was unimpressed by the manager— the employee did not know when the manager would be returning and was unable to tell me when the order would be ready because of that. I was told it would be ready for pickup by 10:30 AM and it was not until around 1 PM. Manager was also not present when I picked up the cake or I would have just said this face to face. There was also only one person working when I arrived.
Katherine Harris
I ordered a cake for my son’s birthday with a custom photo and it came out absolutely perfectly!!
THREE TIMES IN 2 MONTHS there was hair in the ice cream!!!! The girls are super sweet and my husband and kids are big fans. I especially love the maple walnut. But this is something I just can't look over. 1st time I figured it was a fluke. No biggy. But I was grossed out. The next time in 1 night both my ice cream and my sons (same flavor) had LONG BLONDE HAIRS. I still can't stand to think of it. They NEED TO TIE UP THEIR HAIR like every other food establishment! And it's always 1 or 2 teens. No manager or boss in sight. I'm sorry I'm a 20 year plus customer to many marvels. But valley road carvel is a hard No for me. I only gave it as many stars as I did because the girls are so sweet, kind, and friendly.
Place was very dirty.... they were out of hot fudge and all ice cream and toppings were down to the ends and everything just looked old. Also says they are open until ten and as we walked out the turned off the lights and locked the doors at 9:02. Only reason I have two starts was because the girl working there was relatively nice.
Hours on google say they close at 10 but I got there at 9:03pm and they said the guy inside said they were closed?
Service: 1
I really recommend this ice cream shop. The worker was so sweet and caring! She was really flexible with me and my friend undesisive minds. ??
Atmosphere: 5
Food: 5
Service: 5
This is my second time going to this location and it being closed before the closing time. It says online they close at 10 pm and I was there at 9:49 pm and they were already closed. I changed my road to bring my kids to get ice cream and they were disappointed both times that it was closed before their closing time. If your store hours say 10 pm, you need to stay open until 10 pm!
Best, creamiest soft serve
Atmosphere: 4
Food: 5
Service: 4
Paid for a hot fudge sindae for delivery and recieved a note saying out of fudge! Still got charged & no call to let me know if i want to change my order! They suck!!!
Atmosphere: 1
Food: 1
Service: 1
We went there at 9:30 but they were closing, even if they say closing at 10pm on Google Maps. Be careful!
Atmosphere: 4
Food: 4
Service: 4
Staff was extremely helpful and kind over the phone, but there was a 2-3 hour discrepancy between employees on when the cake would be ready. Both employees I spoke to were very accommodating. However I was unimpressed by the manager— the employee did not know when the manager would be returning and was unable to tell me when the order would be ready because of that. I was told it would be ready for pickup by 10:30 AM and it was not until around 1 PM. Manager was also not present when I picked up the cake or I would have just said this face to face. There was also only one person working when I arrived.
I ordered a cake for my son’s birthday with a custom photo and it came out absolutely perfectly!!
Restaurantji Recommends
Staff are very nice and the ice cream is amazing.
Great job ladies
I’ve been going to the store for several years it’s been excellent and great experience I love this place it’s one of my favorite ice cream Please
It's Carvel what's not to like
Good service. Not expensive but not cheap either.
Atmosphere: 2
Food: 4
Service: 2
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