Cuban Pete’s Express at Willowbrook

Ordered steak, rice-beans and yucca, The cook is excellent today!

$18 for a bowl and a can is crazy. just go to qdoba next door for better value lmao

Atmosphere: 3

Food: 1

Service: 3

2nd time in one month! It’s lunchtime and they have no bread for sandwiches! There will not be a 3rd time for me. Evidence of poor management. What a shame.

Food tasted good, but $30 for one bowl and a drink is absolutely ridiculous.

Atmosphere: 4

Food: 5

Service: 4

I visited this location and was so happy to order some authentic food, I went with my friend. We both have been to Cuban Pete’s in Montclair and we thought the willow brook location would treat us the same. We were wrong. As My friend for some reason got much more food than I did even though we both paid the same price, I decided not to make this a big deal even though the service was already lacking. As I purchased my food I realized I needed utensils. So I asked and was told they do not have any utensils to give. So I asked what I was supposed to do and they said I could walk around the mall and try to find a fork somewhere else. As this was the last straw I asked for the manager and I was told they don’t have a manager in the store right now. So I requested a refund, for food that I have not even touched yet. And they told me no they do not do refunds. This was extremely disappointing and the food was old and stale. I will not be going back to this location and i find it sad that the Cuban Pete’s in Montclair has to share the same name as this sorry excuse for a restaurant.

Food: 1

Service: 1

I literally caught them paying someone to write reviews

Atmosphere: 1

Food: 1

Service: 1

Friendly staff, when making my Cuban sandwich you can see he was passionate about how he was preparing it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cuban Sandwich

The food is good but service sucks they literally tried to charge me for sause that came with the meal because I wanted it on the side since I was taking it home ! And pink sause should not be heated up because it has mayo in it and the other sause had tomato which for that type of sause the tomato are raw so why would I heat them up. Smh

Atmosphere: 4

Food: 5

Service: 2

The food us better than the restaurant, very fresh and flavorable.

Atmosphere: 4

Food: 5

Service: 4

The skirt steak bowl is nothing short of spectacular.

Atmosphere: 5

Food: 5

Service: 5

I will not be coming back to this place ever again in the food court food is nasty and I literally see them bringing out food from the back that I know is from yesterday. This place is nothing like it used to be when I first came here when they opened it was great but now the food is cheap and they changed the steak and still charge 15 dollars for it and everyone working there doesn’t even know how to talk and are really rude. Like what happen to the nice people that used to work there

Atmosphere: 1

Food: 1

Service: 1

I ate with my mom and we got bad food poisoning the next morning. It was so bad . I've never experienced this from a food court… first and last

Atmosphere: 2

Food: 1

Service: 2

Ate here with my cousin and husband and we all got bad food poisoning the next morning. It was horrible. I've never experienced this from a food court. Pretty scary. Food wise, the tostones were rock hard. The ropa vieja did had have good flavor.

Atmosphere: 3

Food: 1

Service: 3

I went there today and asked for the manager that wears glasses and they let me know he got fired so I will never go back there again because he was the only one thay knew my order and always had really good energy and never gave me an attitude like the ones that’s there

Atmosphere: 1

Food: 1

Service: 1

So i work at macys and I went there today and asked for John the manager but they sadly informed me that he had been let go so i would sadly say on behalf of the whole macys we would not be eating there again because he would always let us know that what was good and the best to eat today I went there and the energy is really dull now and nobody has any personality they all feel like that don’t want to work there so sad to said

Atmosphere: 1

Food: 1

Service: 1