So I ordered just one combo with an entree and side and the guy said I HAD to pick 2 to which I refused and said I only wanted 1 as that was an option but they STILL charged me for 2 and when confronted tried to gaslight me and tell me that I was wrong even when I showed them the order.
chris kosloski
Taste so good
Jorge Granja
Charged an egg roll as a 3rd meat choice. Food was bland. Do not recommend
Andrea Acosta
Tried their mando chicken. The chicken was ok. The rice was flavorless, the broccoli was so plain. It does not taste like Thai food at all. Pricey for what you get. Would not come back or recommend. Customer service was very poor , the lady was rushing me had a terrible attitude, there was no one else in line and it is only 2pm
Atmosphere: 2
Food: 1
Service: 1
Aleyna A
Let me say the customer service here is great. The guy always hands out samples when you walk buy which is what actually made me a customer. The chicken is sweet and crunchy (some might say too sweet) The noodles surprisingly had a bite to them and were not soggy. To me this is like american-chinese food, although i have not tried the thai items on the menu like pad thai. The price is high ($12-13 for pic shown) but the portions are huge. Overall would recommend
Atmosphere: 5
Food: 4
Service: 5
Ana Carlson
Check your bill. They are charging $0.25 for a paper bag even when you don’t get a paper bag. I pointed it out to the cashier and she said that they tell her to charge this fee regardless
Atmosphere: 1
Food: 1
Service: 1
Linda Torres
It looks like you're getting big pieces of chicken. When you cut into you are luck if you get a little chunk of meat. All you get is a few fibers of meat with all this filler of bread or flour coating. I WILL NEVER VISIT THIS PLACE AGAIN! WASTE OF MONEY! Buy something where you can see the meat, if you buy something coated make sure there is some meat in there. If I could of shared pics of what I'm talking about I would of. This sight has nowhere to share pictures. I had to dump what they called "Mango Chicken" it should be called mango sauce dipped fryed bread coating.
We were just looking for something quick to eat while shopping at Willowbrook Mall and decided to try Ruby's Thai Kitchen. I have to say... The mango chicken combo is off the hook. I got the mango chicken ,pork fried rice, sweet plantains and a spring roll. It was fresh, delicious and so tasty. The staff is also super friendly and helpful. Can't wait to come back again! Thank you Ruby Thai Kitchen for a great meal and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chinese Food, Sweet Plantain
Lauren Del Piano
The place is nice and the man handing out the free samples is very nice and everyone loves him but the food is a little too sweet so my stomach hurts.
Pad Thai noodles are decent, chicken is not so great (more breading than actual chicken) but it’s alright for a quick meal nothing fancy or above average.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pad Thai
A Kobi M
I only ever order the noodle soup. Prepandemic, the fixin' bar was open to the purchasing customer. Then during the pandemic they wisely closed the option for obvious safety reasons. But it's at least 2 years since the world opened up and the fixin bar is still not open to soup customers. Now the problem is the staff control the fixin ( the spicy pepper flakes, the dried onions, soup seasoning) and they ARE STINGY AS HELL. God forbid you ask for more cilantro or more pepper. They catch a case and give you the smallest possible "extra" you've ever witnessed. One extra cilantro leaf, .00001 pepper flake! It's ridiculous! And on top of that the price went up to an insane amount. 2019-2020 a noodle soup was like $9-11 now it's like $18-21. With less fixings and a smaller soup container. I can't go there on a regular anymore. Just once in a blue moon. The sad part is they don't care about these reviews. They won't do a thing to improve unless they are losing loads of money or they're getting investigated be the authorities. Smh.
Atmosphere: 2
Food: 3
Service: 2
Jennifer Martinez Carino
I always get the rice and either bbq or mango chicken, it's so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Sweet Plantain, Spring Roll
Teresa Krautheim
The service here is not bad. However, the food is not fresh. The mango chicken is so dry, tasted off. I bet it was mixed in with yesterday’s because it wasn’t good! There were some fresh pieces and some absolutely inedible ones. The food is not consistent and very pricy. Do better.
Parking: Mall parking lot
Wheelchair accessibility: There are no stairs near this restaurant.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chinese Food, Any 1 Item, Fried Rice, Wonton Noodle Soup, Mango Chicken Special, Any 2 Items, Sweet Plantain, Pad Thai
Jim G
American Chinese but not Thai food. Poor food quality, very salty but expensive. 19 for only salty chicken.
Very tasty 🤤😋
So I ordered just one combo with an entree and side and the guy said I HAD to pick 2 to which I refused and said I only wanted 1 as that was an option but they STILL charged me for 2 and when confronted tried to gaslight me and tell me that I was wrong even when I showed them the order.
Taste so good
Charged an egg roll as a 3rd meat choice. Food was bland. Do not recommend
Tried their mando chicken. The chicken was ok. The rice was flavorless, the broccoli was so plain. It does not taste like Thai food at all. Pricey for what you get. Would not come back or recommend. Customer service was very poor , the lady was rushing me had a terrible attitude, there was no one else in line and it is only 2pm
Atmosphere: 2
Food: 1
Service: 1
Let me say the customer service here is great. The guy always hands out samples when you walk buy which is what actually made me a customer. The chicken is sweet and crunchy (some might say too sweet) The noodles surprisingly had a bite to them and were not soggy. To me this is like american-chinese food, although i have not tried the thai items on the menu like pad thai. The price is high ($12-13 for pic shown) but the portions are huge. Overall would recommend
Atmosphere: 5
Food: 4
Service: 5
Check your bill. They are charging $0.25 for a paper bag even when you don’t get a paper bag. I pointed it out to the cashier and she said that they tell her to charge this fee regardless
Atmosphere: 1
Food: 1
Service: 1
It looks like you're getting big pieces of chicken. When you cut into you are luck if you get a little chunk of meat. All you get is a few fibers of meat with all this filler of bread or flour coating. I WILL NEVER VISIT THIS PLACE AGAIN! WASTE OF MONEY! Buy something where you can see the meat, if you buy something coated make sure there is some meat in there. If I could of shared pics of what I'm talking about I would of. This sight has nowhere to share pictures. I had to dump what they called "Mango Chicken" it should be called mango sauce dipped fryed bread coating.
Recommended dishes: Mango Chicken Special, Sweet Plantain
We were just looking for something quick to eat while shopping at Willowbrook Mall and decided to try Ruby's Thai Kitchen. I have to say... The mango chicken combo is off the hook. I got the mango chicken ,pork fried rice, sweet plantains and a spring roll. It was fresh, delicious and so tasty. The staff is also super friendly and helpful. Can't wait to come back again! Thank you Ruby Thai Kitchen for a great meal and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chinese Food, Sweet Plantain
The place is nice and the man handing out the free samples is very nice and everyone loves him but the food is a little too sweet so my stomach hurts.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Pad Thai noodles are decent, chicken is not so great (more breading than actual chicken) but it’s alright for a quick meal nothing fancy or above average.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pad Thai
I only ever order the noodle soup. Prepandemic, the fixin' bar was open to the purchasing customer. Then during the pandemic they wisely closed the option for obvious safety reasons. But it's at least 2 years since the world opened up and the fixin bar is still not open to soup customers. Now the problem is the staff control the fixin ( the spicy pepper flakes, the dried onions, soup seasoning) and they ARE STINGY AS HELL. God forbid you ask for more cilantro or more pepper. They catch a case and give you the smallest possible "extra" you've ever witnessed. One extra cilantro leaf, .00001 pepper flake! It's ridiculous! And on top of that the price went up to an insane amount. 2019-2020 a noodle soup was like $9-11 now it's like $18-21. With less fixings and a smaller soup container. I can't go there on a regular anymore. Just once in a blue moon. The sad part is they don't care about these reviews. They won't do a thing to improve unless they are losing loads of money or they're getting investigated be the authorities. Smh.
Atmosphere: 2
Food: 3
Service: 2
I always get the rice and either bbq or mango chicken, it's so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Sweet Plantain, Spring Roll
The service here is not bad. However, the food is not fresh. The mango chicken is so dry, tasted off. I bet it was mixed in with yesterday’s because it wasn’t good! There were some fresh pieces and some absolutely inedible ones. The food is not consistent and very pricy. Do better.
Parking: Mall parking lot
Wheelchair accessibility: There are no stairs near this restaurant.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chinese Food, Any 1 Item, Fried Rice, Wonton Noodle Soup, Mango Chicken Special, Any 2 Items, Sweet Plantain, Pad Thai
American Chinese but not Thai food. Poor food quality, very salty but expensive. 19 for only salty chicken.
Atmosphere: 1
Food: 1
Service: 1
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