Staff were INCREDULOUSLY rude, not just to me but pretty much everyone else on the line. Arguing with customers that items aren’t served when they’re clearly marked on the menu (eg. à la carte Tempura). Personally, I asked the cashier if he could put the rice for my Teri plate on the side since I’m not eating there and didn’t want the food to get soggy. His response? “We don’t do that. It’s only on the bottom. If you want the rice on the side I have to charge you for extra rice”, even though I’m not asking for anything extra. If this wasn’t Sarku, I’d give it no stars, the staff were THAT rude today. Maybe the guy was just having a bad day. But at any rate, it’s not an excuse for being so incredibly acrid towards your customers, nor for charging extra so arbitrarily. Please get it together.
This was my parents favorite place to eat. I got them food from here the other day and my dad got sick and the food was not good. I did see they had new cooks two Spanish guys working the kitchen and I gotta be honest it’s not the same. This is coming from someone who is Spanish. I think they just need to train them better and ensure the quality is the same because it’s not.
Atmosphere: 4
Food: 1
Service: 4
Matchazen
Sarku has been a staple of food courts for as long as I can remember. To be honest, the sushi is really good! We ordered at the front and they made it fresh on the spot. The chicken teriyaki is also very satisfying if you want a healthier option for lunch, it comes with rice and mixed vegetables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken \u0026 Shrimp Teriyaki, California Roll, Shrimp Tempura, Rock \u0026 Roll, Shrimp Tempura Roll, Red Bull Roll
Anu Chaulagain
I had a terrible experience with my Uber Eats order. Who sends burnt food to the customer? Horrible food. I waited 1 hour to get burnt food delivered.
Food: 1
Service: 1
Sharon H.
Sarku Japan always offers good comforting food to my stomach. Teriyaki chicken (or with shrimp) with steam veggie and rice is my to go order. The quality is consistent across all Sarku. It’s another thing I like about Sarku. Great food and flavor.
The service is quick. It makes me even more hungry seeing the sizzling meat on the grill.
This Sarku is in Willowbrook mall food court. Many tables and seats for customers. During meal time it gets crowded. Overall a good choice for quick and affordable food.
Atmosphere: 4
Food: 5
Service: 5
Demented Canales
The shrimp good. Healed me❤️🩹✌️🥺
Atmosphere: 5
Food: 5
Service: 5
habib montoya
tasted amazing
Atmosphere: 4
Food: 5
Service: 5
LightBlueAdam 106
Food is great service horrible.. the little mean Lady at the register…
Atmosphere: 2
Food: 5
Service: 1
S Platow
The Sarku Japan in the willowbrook mall is the best one in the area. All the others are ok, but this one is always a perfect experience. The same guy makes my Rock & Roll every time and it’s always perfect. The set up on the counter where you can grab napkins, and pour your own soy sauce is always stocked. If you like this place but never experienced the one in the Willowbrook mall, I suggest you come and experience it. If you had sushi from a Sarku Japan and didn’t like it, then I know you were at one not at willowbrook mall.
I usually love Sarku but this one had wayyy overcooked chicken, and no flavor
Atmosphere: 2
Food: 1
Service: 2
Kristin Polanco
Tuna and salmon roll! Delicious!
Atmosphere: 5
Food: 5
Service: 5
David Wolf
Always fast hot and delicious. Wackadoodles in the food court kinda ruin it.
DF MIX
Sarku has been a staple of food courts for as long as I can remember. To be honest, the sushi is really good! We ordered at the front and they made it fresh on the spot. The chicken teriyaki is also very satisfying if you want a healthier option for lunch, it comes with rice and mixed vegetables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken White Rice Vegetables, Rock & Roll, Red Bull Roll
Egami
The rice seemed to be cooked the day before, kinda dry. The chicken was good but pretty greasy.
Staff were INCREDULOUSLY rude, not just to me but pretty much everyone else on the line. Arguing with customers that items aren’t served when they’re clearly marked on the menu (eg. à la carte Tempura). Personally, I asked the cashier if he could put the rice for my Teri plate on the side since I’m not eating there and didn’t want the food to get soggy. His response? “We don’t do that. It’s only on the bottom. If you want the rice on the side I have to charge you for extra rice”, even though I’m not asking for anything extra. If this wasn’t Sarku, I’d give it no stars, the staff were THAT rude today. Maybe the guy was just having a bad day. But at any rate, it’s not an excuse for being so incredibly acrid towards your customers, nor for charging extra so arbitrarily. Please get it together.
Atmosphere: 1
Food: 5
Service: 1
Good every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken \u0026 Shrimp Teriyaki
This was my parents favorite place to eat. I got them food from here the other day and my dad got sick and the food was not good. I did see they had new cooks two Spanish guys working the kitchen and I gotta be honest it’s not the same. This is coming from someone who is Spanish. I think they just need to train them better and ensure the quality is the same because it’s not.
Atmosphere: 4
Food: 1
Service: 4
Sarku has been a staple of food courts for as long as I can remember. To be honest, the sushi is really good! We ordered at the front and they made it fresh on the spot. The chicken teriyaki is also very satisfying if you want a healthier option for lunch, it comes with rice and mixed vegetables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken \u0026 Shrimp Teriyaki, California Roll, Shrimp Tempura, Rock \u0026 Roll, Shrimp Tempura Roll, Red Bull Roll
I had a terrible experience with my Uber Eats order. Who sends burnt food to the customer? Horrible food. I waited 1 hour to get burnt food delivered.
Food: 1
Service: 1
Sarku Japan always offers good comforting food to my stomach. Teriyaki chicken (or with shrimp) with steam veggie and rice is my to go order. The quality is consistent across all Sarku. It’s another thing I like about Sarku. Great food and flavor.
The service is quick. It makes me even more hungry seeing the sizzling meat on the grill.
This Sarku is in Willowbrook mall food court. Many tables and seats for customers. During meal time it gets crowded. Overall a good choice for quick and affordable food.
Atmosphere: 4
Food: 5
Service: 5
The shrimp good. Healed me❤️🩹✌️🥺
Atmosphere: 5
Food: 5
Service: 5
tasted amazing
Atmosphere: 4
Food: 5
Service: 5
Food is great service horrible.. the little mean Lady at the register…
Atmosphere: 2
Food: 5
Service: 1
The Sarku Japan in the willowbrook mall is the best one in the area. All the others are ok, but this one is always a perfect experience. The same guy makes my Rock & Roll every time and it’s always perfect. The set up on the counter where you can grab napkins, and pour your own soy sauce is always stocked. If you like this place but never experienced the one in the Willowbrook mall, I suggest you come and experience it. If you had sushi from a Sarku Japan and didn’t like it, then I know you were at one not at willowbrook mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rock \u0026 Roll
Restaurantji Recommends
I usually love Sarku but this one had wayyy overcooked chicken, and no flavor
Atmosphere: 2
Food: 1
Service: 2
Tuna and salmon roll! Delicious!
Atmosphere: 5
Food: 5
Service: 5
Always fast hot and delicious. Wackadoodles in the food court kinda ruin it.
Sarku has been a staple of food courts for as long as I can remember. To be honest, the sushi is really good! We ordered at the front and they made it fresh on the spot. The chicken teriyaki is also very satisfying if you want a healthier option for lunch, it comes with rice and mixed vegetables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken White Rice Vegetables, Rock & Roll, Red Bull Roll
The rice seemed to be cooked the day before, kinda dry. The chicken was good but pretty greasy.
Atmosphere: 4
Food: 3
Service: 4
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