I’ve been to Shake Shack plenty of times, so I already knew the food would be delicious, and it absolutely was. But what really set this location apart was the exceptional service. The staff made me feel like I was at a full-service dining restaurant, not a fast-casual spot. In particular, David was incredible, attentive, kind, and genuinely personable. My interaction with him is truly the reason I’d come back to this Shake Shack. Outstanding experience all around!
Atmosphere: 5
Food: 5
Service: 5
Janelle
Justin and Hannah were great . Lovely customer service . I’m satisfied they are the best .
Just trash, ordered online arrive half an hour after and they say it was stolen, had to wait 20 minutes just to make the food again, absurd. Shoulda put me on priority and at least given fries or something for wasting my time.
Atmosphere: 1
Food: 1
Service: 1
Nadir Ahmed
Customer service was amazing . Kind and friendly vibes
Atmosphere: 5
Food: 4
Service: 5
Rod Motorsports
I usually don’t leave reviews, but the customer service at this location made me want too. Exceptional service and real attentive.David & Hanna were real nice.
I loved the food and the service! Hannah and Justin at this specific location made this a one of a kind experience! They pleasantly gave me and my dad food with a smile and offered if we needed anything else! Great service! The food was served fresh off the grill and tasted amazing. The deal on the kiosk was great and helped saved me money!
I ordered onion rings and got 1 large and 4 small rings for $5.49! Are you kidding! That's outrageous.
Atmosphere: 4
Food: 2
Service: 5
Jaime Berrios
Burgers were good Angus meat makes a big difference. Just have to squeeze the oil out more a little too oily but very good tasty burger and service was good. Thank you
Atmosphere: 5
Food: 5
Service: 5
Nj delivery420
Came for a veggie burger, was good had me full but customer service could be better.
Besides getting a great burger, every employee at the Wayne location greets you with a smile, are courteous and so professional. The service here is wonderful. Kudos to the staff.
Atmosphere: 5
Food: 5
Service: 5
Raisa Lyons
When we walked in, David saw my family looking for a seat after we ordered on the kiosk. The place was busy. He noticed that the booth we chose was dirty and immediately offered to have it cleaned. He did it swiftly and offered to bring us sauces while we waited for our food. I asked for a high chair and when I asked to use his sanitizing wipes for the chair, he was very considerate in offering the information that those wipes should not be in contact with the skin. I truly appreciated that since I had the wipes near my 10 month. The service here was better than the fancy restaurant I went to this morning for brunch.
Atmosphere: 5
Food: 5
Service: 5
Mohan Renganathan
The staff here are really helpful and friendly. Best I've seen in any fast food place.
Hayley A. Burke
Staff was highly considerate and kind. David who was working the porch area offered to bring orders out and regularly checked if we needed anything for a fast food location the experience was high end.
I’ve been to Shake Shack plenty of times, so I already knew the food would be delicious, and it absolutely was. But what really set this location apart was the exceptional service. The staff made me feel like I was at a full-service dining restaurant, not a fast-casual spot. In particular, David was incredible, attentive, kind, and genuinely personable. My interaction with him is truly the reason I’d come back to this Shake Shack. Outstanding experience all around!
Atmosphere: 5
Food: 5
Service: 5
Justin and Hannah were great . Lovely customer service . I’m satisfied they are the best .
Atmosphere: 5
Food: 5
Service: 5
Food was really good today
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Double Cheese Burger
Just trash, ordered online arrive half an hour after and they say it was stolen, had to wait 20 minutes just to make the food again, absurd. Shoulda put me on priority and at least given fries or something for wasting my time.
Atmosphere: 1
Food: 1
Service: 1
Customer service was amazing . Kind and friendly vibes
Atmosphere: 5
Food: 4
Service: 5
I usually don’t leave reviews, but the customer service at this location made me want too. Exceptional service and real attentive.David & Hanna were real nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger \u0026 Cheese Fries
I loved the food and the service! Hannah and Justin at this specific location made this a one of a kind experience! They pleasantly gave me and my dad food with a smile and offered if we needed anything else! Great service! The food was served fresh off the grill and tasted amazing. The deal on the kiosk was great and helped saved me money!
Atmosphere: 5
Food: 5
Service: 5
I ordered onion rings and got 1 large and 4 small rings for $5.49! Are you kidding! That's outrageous.
Atmosphere: 4
Food: 2
Service: 5
Burgers were good Angus meat makes a big difference. Just have to squeeze the oil out more a little too oily but very good tasty burger and service was good. Thank you
Atmosphere: 5
Food: 5
Service: 5
Came for a veggie burger, was good had me full but customer service could be better.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fries, Shackburger \u0026 Cheese Fries
Restaurantji Recommends
Besides getting a great burger, every employee at the Wayne location greets you with a smile, are courteous and so professional. The service here is wonderful. Kudos to the staff.
Atmosphere: 5
Food: 5
Service: 5
When we walked in, David saw my family looking for a seat after we ordered on the kiosk. The place was busy. He noticed that the booth we chose was dirty and immediately offered to have it cleaned. He did it swiftly and offered to bring us sauces while we waited for our food. I asked for a high chair and when I asked to use his sanitizing wipes for the chair, he was very considerate in offering the information that those wipes should not be in contact with the skin. I truly appreciated that since I had the wipes near my 10 month. The service here was better than the fancy restaurant I went to this morning for brunch.
Atmosphere: 5
Food: 5
Service: 5
The staff here are really helpful and friendly. Best I've seen in any fast food place.
Staff was highly considerate and kind. David who was working the porch area offered to bring orders out and regularly checked if we needed anything for a fast food location the experience was high end.
Atmosphere: 4
Food: 5
Service: 5
Friendly and courteous staff. Food was a go.
Atmosphere: 5
Food: 5
Service: 5
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