Quality fast food. Hand cut potatoes. Fresh beef. Split and grilled dogs. Nice. Just wish they had spicy brown mustard.
Atmosphere: 4
Food: 4
Service: 4
Danielle Lobato
Every time we make our way into this Five Guys, the staff is so cheerful you’d think they were getting paid in rainbows and compliments. They’re joking, smiling, radiating joy like they’ve all had a spiritual awakening in a vat of peanut oil.
Other places make you feel like ordering a meal is a personal attack. But not here. Here, we are welcomed like fried royalty escaping the tragic drama of our workday. One lunch break in this place and suddenly I’m refreshed, revived, and ready to pretend I have my life together.
In short: heavenly people, fabulous fries, zero emotional damage. Highly recommend!
Boubacar Cisse
Very good food with a friendly team,also i like the peanuts
Atmosphere: 4
Food: 5
Service: 5
Jason Smith
Christian is a good worker with positive atttitude and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Chris Eaton
Great burgers consistent product.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: French Fries, Their Cheeseburger
Ricardo Oquendo
Five Guys Restaurant In Prospect Avenue In West Orange City New Jersey City 🇯🇪
Food: 5
Service: 5
Aaron Carr
Great fast service. Employee's are really welcoming and outstanding workers.
Atmosphere: 5
Food: 5
Service: 5
Betty Diaz
Very welcoming and clean burger spot . The staff is excellent. Five guys burgers and fries are consistently delicious. Stopped here before walking across to the AMC theatre. Great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger, Bacon Burger
Priscilla R
I like raise a concern regarding an experience I had at this location between approximately 8:30 and 8:45 PM. Upon entering the store, I observed another customer being assisted without any issues. However, when it was my turn to place an order, the employee on duty informed me that the system was down and she could not take my order. While I initially accepted this explanation and exited the store, I found the situation puzzling. As I returned to my car and drove past the front of the store, I noticed that the same employee was continuing to take orders from other customers, a group ahead of me, as well as two families after me, all of whom appeared to be of different ethnic backgrounds. Based on this sequence of events, I am deeply concerned that my family and I may have been treated unfairly due to our different ethnic. If the system had indeed been down, I would have expected consistent communication to all customers and for the store to temporarily stop accepting orders. Instead, it appears that the refusal of service was selectively applied, which is both troubling and unacceptable. I hope that appropriate steps will be taken to investigate this matter and ensure fair, respectful treatment of all customers moving forward. Discriminatory behavior, whether intentional or not, can severely damage customer trust and reflect poorly on your establishment. I request that appropriate actions be taken to address this situation.
We were staying next door at the Cambria hotel and from the moment I walked in I felt welcomed! The staff was awesome and the fries were what I expected. Thank you!
Atmosphere: 5
Food: 5
Service: 5
rsookdd
Ghetto - food not fresh
Atmosphere: 1
Food: 1
Service: 1
Joseph De Los Santos
Omg 20 bucks for fries and cold burger? Ridiculous price for no value. I mean the cheese ain't even melted. Got the back ends of the tomatoes. Everything skimpy. Def recommend a different eatery.
Food: 3
Service: 4
Kimberly Ferrara
This is the best five guys around. This is our restaurant for about 7 years now, and I’ve only had one issue, they messed up one of my orders on DoorDash. The next time we went back, they made our whole order over again for free. Whenever you walk in, they always greet you with a smile. Big shout out to the manager Zaher for making our experience more then wonderful each time !
Kurt Campbell
My harrow story Extremely Disappointing Experience
I'm extremely displeased with the service I received at five guys west orange New Jersey location . Unfortunately, my experience was marred by blatant discrimination, unprofessional gossip, and humiliation. From the moment I walked in, I was treated with scorn by the staff. They seemed put off by my ethnicity/appearance , and it showed in their demeanor and tone.especially the light skin and dark skin guy. To make matters worse, I overheard staff members gossiping about me and my company It was completely unprofessional and unacceptable. I felt humiliation and dismissiveness. I left in disbelief and pain as it was my first time at this location and I was so excited because I was a fan of this fast food chain now I would never ever in my life nor my family or my friends co workers eat from this chain of restaurants anymore I will be addressing this issue at the highest level I can these men need to me put behind the doors or out the doors because they are setting a bad reputation for five guys. The dark skin guy and the cashier was the main perpetrator influencing the guy that is preparing the beef Pattie’s to look in my direction and laugh Im a moderately dressed pretty boy with a off the runway male fur bag and immediately as we entered the store I was judged. The tension the body language and the facial expressions of the cashier took me out till we told him to give us a minute. Because we got so uncomfortable luckily a lady pick up what was happening and came to aid us but it’s was even more fake. We proceeded out they all gathers in the corner close to the beef Pattie’s and was having a detailed conversation. It is so sad in this day and age spending customers have to face discrimination from employees. Needless to say, I will never be returning to five guys west orange nj I would advise others to think twice before supporting a business that tolerates discrimination and unprofessional behavior. UPDATE: I've tried reaching out to the business owner to resolve this issue, but they've ignored my messages. Clearly, they're not interested in making things right.
best burgers out and never disappoint
Atmosphere: 4
Food: 5
Service: 5
Quality fast food. Hand cut potatoes. Fresh beef. Split and grilled dogs. Nice. Just wish they had spicy brown mustard.
Atmosphere: 4
Food: 4
Service: 4
Every time we make our way into this Five Guys, the staff is so cheerful you’d think they were getting paid in rainbows and compliments. They’re joking, smiling, radiating joy like they’ve all had a spiritual awakening in a vat of peanut oil.
Other places make you feel like ordering a meal is a personal attack. But not here. Here, we are welcomed like fried royalty escaping the tragic drama of our workday. One lunch break in this place and suddenly I’m refreshed, revived, and ready to pretend I have my life together.
In short: heavenly people, fabulous fries, zero emotional damage. Highly recommend!
Very good food with a friendly team,also i like the peanuts
Atmosphere: 4
Food: 5
Service: 5
Christian is a good worker with positive atttitude and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Great burgers consistent product.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: French Fries, Their Cheeseburger
Five Guys Restaurant In Prospect Avenue In West Orange City New Jersey City 🇯🇪
Food: 5
Service: 5
Great fast service. Employee's are really welcoming and outstanding workers.
Atmosphere: 5
Food: 5
Service: 5
Very welcoming and clean burger spot . The staff is excellent. Five guys burgers and fries are consistently delicious. Stopped here before walking across to the AMC theatre. Great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger, Bacon Burger
I like raise a concern regarding an experience I had at this location between approximately 8:30 and 8:45 PM. Upon entering the store, I observed another customer being assisted without any issues. However, when it was my turn to place an order, the employee on duty informed me that the system was down and she could not take my order. While I initially accepted this explanation and exited the store, I found the situation puzzling. As I returned to my car and drove past the front of the store, I noticed that the same employee was continuing to take orders from other customers, a group ahead of me, as well as two families after me, all of whom appeared to be of different ethnic backgrounds. Based on this sequence of events, I am deeply concerned that my family and I may have been treated unfairly due to our different ethnic. If the system had indeed been down, I would have expected consistent communication to all customers and for the store to temporarily stop accepting orders. Instead, it appears that the refusal of service was selectively applied, which is both troubling and unacceptable. I hope that appropriate steps will be taken to investigate this matter and ensure fair, respectful treatment of all customers moving forward. Discriminatory behavior, whether intentional or not, can severely damage customer trust and reflect poorly on your establishment. I request that appropriate actions be taken to address this situation.
Service: 1
Restaurantji Recommends
We were staying next door at the Cambria hotel and from the moment I walked in I felt welcomed! The staff was awesome and the fries were what I expected. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ghetto - food not fresh
Atmosphere: 1
Food: 1
Service: 1
Omg 20 bucks for fries and cold burger? Ridiculous price for no value. I mean the cheese ain't even melted. Got the back ends of the tomatoes. Everything skimpy. Def recommend a different eatery.
Food: 3
Service: 4
This is the best five guys around. This is our restaurant for about 7 years now, and I’ve only had one issue, they messed up one of my orders on DoorDash. The next time we went back, they made our whole order over again for free. Whenever you walk in, they always greet you with a smile. Big shout out to the manager Zaher for making our experience more then wonderful each time !
My harrow story
Extremely Disappointing Experience
I'm extremely displeased with the service I received at five guys west orange New Jersey location . Unfortunately, my experience was marred by blatant discrimination, unprofessional gossip, and humiliation.
From the moment I walked in, I was treated with scorn by the staff. They seemed put off by my ethnicity/appearance , and it showed in their demeanor and tone.especially the light skin and dark skin guy.
To make matters worse, I overheard staff members gossiping about me and my company It was completely unprofessional and unacceptable. I felt humiliation and dismissiveness. I left in disbelief and pain as it was my first time at this location and I was so excited because I was a fan of this fast food chain now I would never ever in my life nor my family or my friends co workers eat from this chain of restaurants anymore I will be addressing this issue at the highest level I can these men need to me put behind the doors or out the doors because they are setting a bad reputation for five guys. The dark skin guy and the cashier was the main perpetrator influencing the guy that is preparing the beef Pattie’s to look in my direction and laugh Im a moderately dressed pretty boy with a off the runway male fur bag and immediately as we entered the store I was judged. The tension the body language and the facial expressions of the cashier took me out till we told him to give us a minute. Because we got so uncomfortable luckily a lady pick up what was happening and came to aid us but it’s was even more fake. We proceeded out they all gathers in the corner close to the beef Pattie’s and was having a detailed conversation. It is so sad in this day and age spending customers have to face discrimination from employees.
Needless to say, I will never be returning to five guys west orange nj I would advise others to think twice before supporting a business that tolerates discrimination and unprofessional behavior.
UPDATE: I've tried reaching out to the business owner to resolve this issue, but they've ignored my messages. Clearly, they're not interested in making things right.
Atmosphere: 1
Service: 1
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