Very welcoming and clean burger spot . The staff is excellent. Five guys burgers and fries are consistently delicious. Stopped here before walking across to the AMC theatre. Great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger, Bacon Burger
Priscilla R
I like raise a concern regarding an experience I had at this location between approximately 8:30 and 8:45 PM. Upon entering the store, I observed another customer being assisted without any issues. However, when it was my turn to place an order, the employee on duty informed me that the system was down and she could not take my order. While I initially accepted this explanation and exited the store, I found the situation puzzling. As I returned to my car and drove past the front of the store, I noticed that the same employee was continuing to take orders from other customers, a group ahead of me, as well as two families after me, all of whom appeared to be of different ethnic backgrounds. Based on this sequence of events, I am deeply concerned that my family and I may have been treated unfairly due to our different ethnic. If the system had indeed been down, I would have expected consistent communication to all customers and for the store to temporarily stop accepting orders. Instead, it appears that the refusal of service was selectively applied, which is both troubling and unacceptable. I hope that appropriate steps will be taken to investigate this matter and ensure fair, respectful treatment of all customers moving forward. Discriminatory behavior, whether intentional or not, can severely damage customer trust and reflect poorly on your establishment. I request that appropriate actions be taken to address this situation.
Service: 1
Elizabeth Marchand
We were staying next door at the Cambria hotel and from the moment I walked in I felt welcomed! The staff was awesome and the fries were what I expected. Thank you!
Atmosphere: 5
Food: 5
Service: 5
rsookdd
Ghetto - food not fresh
Atmosphere: 1
Food: 1
Service: 1
Joseph De Los Santos
Omg 20 bucks for fries and cold burger? Ridiculous price for no value. I mean the cheese ain't even melted. Got the back ends of the tomatoes. Everything skimpy. Def recommend a different eatery.
Food: 3
Service: 4
Kimberly Ferrara
This is the best five guys around. This is our restaurant for about 7 years now, and I’ve only had one issue, they messed up one of my orders on DoorDash. The next time we went back, they made our whole order over again for free. Whenever you walk in, they always greet you with a smile. Big shout out to the manager Zaher for making our experience more then wonderful each time !
Kurt Campbell
My harrow story Extremely Disappointing Experience
I'm extremely displeased with the service I received at five guys west orange New Jersey location . Unfortunately, my experience was marred by blatant discrimination, unprofessional gossip, and humiliation. From the moment I walked in, I was treated with scorn by the staff. They seemed put off by my ethnicity/appearance , and it showed in their demeanor and tone.especially the light skin and dark skin guy. To make matters worse, I overheard staff members gossiping about me and my company It was completely unprofessional and unacceptable. I felt humiliation and dismissiveness. I left in disbelief and pain as it was my first time at this location and I was so excited because I was a fan of this fast food chain now I would never ever in my life nor my family or my friends co workers eat from this chain of restaurants anymore I will be addressing this issue at the highest level I can these men need to me put behind the doors or out the doors because they are setting a bad reputation for five guys. The dark skin guy and the cashier was the main perpetrator influencing the guy that is preparing the beef Pattie’s to look in my direction and laugh Im a moderately dressed pretty boy with a off the runway male fur bag and immediately as we entered the store I was judged. The tension the body language and the facial expressions of the cashier took me out till we told him to give us a minute. Because we got so uncomfortable luckily a lady pick up what was happening and came to aid us but it’s was even more fake. We proceeded out they all gathers in the corner close to the beef Pattie’s and was having a detailed conversation. It is so sad in this day and age spending customers have to face discrimination from employees. Needless to say, I will never be returning to five guys west orange nj I would advise others to think twice before supporting a business that tolerates discrimination and unprofessional behavior. UPDATE: I've tried reaching out to the business owner to resolve this issue, but they've ignored my messages. Clearly, they're not interested in making things right.
Atmosphere: 1
Service: 1
Shea
Absolutely the worst service here. We walked in the restaurant and were immediately profiled by the cashier and the persons making our food. They started whispering as well. Manager came out and did nothing when they started given us attitude when we were ready to order. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
sumiyyah dewalt
The service was friendly . The atmosphere was clean . The food was horrible . My burger and fries were hot and fresh yet still disgusting. Who voted them best burger ? YOU A LIE !! They put toooo much fries in the bag . The fries was disappointing . For $46 the food had no flavor . Food did not take me to flavor town !! The strawberry milkshake was good it saved the day .
Parking: Good parking .
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Bacon Burger
Kamani Acheampong
me and my husband ordered off the doordash app and were met with an unexpected surprise when we received two burgers with no patties this is absolutely ridiculous
They skimp out on the fries here consistently. Go to Wayne location if you can
Elijah Lieberman
10/10 experience. Im eating the burger right now and it is incredible. Less than 10 minutes to be in and out. Plenty of fries, nice employees, and again this burger is great. Corporate if you are reading this, these guys did great today.
Atmosphere: 5
Food: 5
Service: 5
Mary Jo Berger
Excellent burgers and I loved that the hamburger had a delicious crusty edge on the hamburger and the interior was cooked to remain juicy but cooked meat. Whoever was on the grill did a super job on cooking my hamburger and my friend’s.
I would return to eat there because the meal was excellent and the meat was tasty did not leaving a heavy taste. It was not greasy!
French fries were excellent also crusty outside but soft inside which is the way I like it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger Deluxe with Mushrooms, Grilled Cheese, Hamburger Deluxe with Grilled Onions, Large Fries, Five Guys Style, Cheese Dog, Bacon Burger, Their Cheeseburger, Bacon Cheese Dog
James Gardner
It was great when there with my two great aunts and the food was good
Atmosphere: 5
Food: 5
Service: 5
Bill McCulloch
Not enough fries to even fill the container.It's so bizarre because they're know for giving exta.Go to a different 5 guys if you want normal amounts.
Very welcoming and clean burger spot . The staff is excellent. Five guys burgers and fries are consistently delicious. Stopped here before walking across to the AMC theatre. Great location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Their Cheeseburger, Bacon Burger
I like raise a concern regarding an experience I had at this location between approximately 8:30 and 8:45 PM. Upon entering the store, I observed another customer being assisted without any issues. However, when it was my turn to place an order, the employee on duty informed me that the system was down and she could not take my order. While I initially accepted this explanation and exited the store, I found the situation puzzling. As I returned to my car and drove past the front of the store, I noticed that the same employee was continuing to take orders from other customers, a group ahead of me, as well as two families after me, all of whom appeared to be of different ethnic backgrounds. Based on this sequence of events, I am deeply concerned that my family and I may have been treated unfairly due to our different ethnic. If the system had indeed been down, I would have expected consistent communication to all customers and for the store to temporarily stop accepting orders. Instead, it appears that the refusal of service was selectively applied, which is both troubling and unacceptable. I hope that appropriate steps will be taken to investigate this matter and ensure fair, respectful treatment of all customers moving forward. Discriminatory behavior, whether intentional or not, can severely damage customer trust and reflect poorly on your establishment. I request that appropriate actions be taken to address this situation.
Service: 1
We were staying next door at the Cambria hotel and from the moment I walked in I felt welcomed! The staff was awesome and the fries were what I expected. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ghetto - food not fresh
Atmosphere: 1
Food: 1
Service: 1
Omg 20 bucks for fries and cold burger? Ridiculous price for no value. I mean the cheese ain't even melted. Got the back ends of the tomatoes. Everything skimpy. Def recommend a different eatery.
Food: 3
Service: 4
This is the best five guys around. This is our restaurant for about 7 years now, and I’ve only had one issue, they messed up one of my orders on DoorDash. The next time we went back, they made our whole order over again for free. Whenever you walk in, they always greet you with a smile. Big shout out to the manager Zaher for making our experience more then wonderful each time !
My harrow story
Extremely Disappointing Experience
I'm extremely displeased with the service I received at five guys west orange New Jersey location . Unfortunately, my experience was marred by blatant discrimination, unprofessional gossip, and humiliation.
From the moment I walked in, I was treated with scorn by the staff. They seemed put off by my ethnicity/appearance , and it showed in their demeanor and tone.especially the light skin and dark skin guy.
To make matters worse, I overheard staff members gossiping about me and my company It was completely unprofessional and unacceptable. I felt humiliation and dismissiveness. I left in disbelief and pain as it was my first time at this location and I was so excited because I was a fan of this fast food chain now I would never ever in my life nor my family or my friends co workers eat from this chain of restaurants anymore I will be addressing this issue at the highest level I can these men need to me put behind the doors or out the doors because they are setting a bad reputation for five guys. The dark skin guy and the cashier was the main perpetrator influencing the guy that is preparing the beef Pattie’s to look in my direction and laugh Im a moderately dressed pretty boy with a off the runway male fur bag and immediately as we entered the store I was judged. The tension the body language and the facial expressions of the cashier took me out till we told him to give us a minute. Because we got so uncomfortable luckily a lady pick up what was happening and came to aid us but it’s was even more fake. We proceeded out they all gathers in the corner close to the beef Pattie’s and was having a detailed conversation. It is so sad in this day and age spending customers have to face discrimination from employees.
Needless to say, I will never be returning to five guys west orange nj I would advise others to think twice before supporting a business that tolerates discrimination and unprofessional behavior.
UPDATE: I've tried reaching out to the business owner to resolve this issue, but they've ignored my messages. Clearly, they're not interested in making things right.
Atmosphere: 1
Service: 1
Absolutely the worst service here. We walked in the restaurant and were immediately profiled by the cashier and the persons making our food. They started whispering as well. Manager came out and did nothing when they started given us attitude when we were ready to order. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
The service was friendly . The atmosphere was clean . The food was horrible . My burger and fries were hot and fresh yet still disgusting. Who voted them best burger ? YOU A LIE !! They put toooo much fries in the bag . The fries was disappointing . For $46 the food had no flavor . Food did not take me to flavor town !! The strawberry milkshake was good it saved the day .
Parking: Good parking .
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Bacon Burger
me and my husband ordered off the doordash app and were met with an unexpected surprise when we received two burgers with no patties this is absolutely ridiculous
Restaurantji Recommends
They skimp out on the fries here consistently. Go to Wayne location if you can
10/10 experience. Im eating the burger right now and it is incredible. Less than 10 minutes to be in and out. Plenty of fries, nice employees, and again this burger is great. Corporate if you are reading this, these guys did great today.
Atmosphere: 5
Food: 5
Service: 5
Excellent burgers and I loved that the hamburger had a delicious crusty edge on the hamburger and the interior was cooked to remain juicy but cooked meat. Whoever was on the grill did a super job on cooking my hamburger and my friend’s.
I would return to eat there because the meal was excellent and the meat was tasty did not leaving a heavy taste. It was not greasy!
French fries were excellent also crusty outside but soft inside which is the way I like it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger Deluxe with Mushrooms, Grilled Cheese, Hamburger Deluxe with Grilled Onions, Large Fries, Five Guys Style, Cheese Dog, Bacon Burger, Their Cheeseburger, Bacon Cheese Dog
It was great when there with my two great aunts and the food was good
Atmosphere: 5
Food: 5
Service: 5
Not enough fries to even fill the container.It's so bizarre because they're know for giving exta.Go to a different 5 guys if you want normal amounts.
Atmosphere: 5
Food: 1
Service: 5
Loading...