Palacio Del Pollo

540 Valley Rd, West Orange
(973) 243-0616

Recent Reviews

Rochell Alves

Ordered a jalea for take out and the serving size was extremely small.

Atmosphere: 4

Food: 3

Service: 5

Lilia Caddeo

Spicy dressing expired, they combined everything if you order rotisserie chicken, chicken and potatoes mixed in the same containers, not creams, not salad dressing, I paid around $60 per the order…really bad, I don’t recommend the place.

Atmosphere: 1

Recommended dishes: Rotisserie Chicken

Brenda Zuta

They give you very little potatoes, they didn't give me the dressing for the salad, they cut the chicken terribly... And when I complained the lady got spoiled...

Food: 2

Service: 1

Robert McCoy

Excellent food. Friendly attentive service. Sometimes there's a bit of a wait for rotisserie chicken, their specialty. But when it comes the wait is worth

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Rotisserie Chicken

Chaatram Singh

Great food, service and atmosphere but paying for their green sauce while dining there is a no no. I understand paying for extra on a to-go

Atmosphere: 5

Food: 5

Service: 5

Dom

I don't want to appear harsh but the pictures are a lie! The food was so disgusting, half the things on the menu were not available. The rice was a mushy mess. They give one meat and charge $3 if you want a second in your platter. Waste of calories and I still need to find dinner tonight.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Tostones

Daniel Samanez

Ordered a 1/2 pollo a la brasa and a tacu tacu delivery , I don’t know why people open restaurant with such a poor level in Peruvian cuisine, a total shame.Chicken looked not fresh( kinda grey ) and tacu tacu was lit just white rice with a few Frejoles over .I’m disappointed of this restaurant. First and last time ordering here.

Food: 1

Pablo Galano

First thing Great Peruvian Food....Fresh and presentation ? ?The place look very good after reopenedWaiting time 1 minute....no joke I did my order online...was fast and easy...Price very razonable.I will bring my family to the restaurant!!! Keep

Atmosphere: 5

Food: 5

Service: 5

Yiyi A

THE ATTENTION IS TERRIBLE!!!Yesterday, Saturday at 2:30 pm, a super rude lady (her age was approximately 48 to 55 years old) helped me. Firstly, showing us a bad face since we arrived, secondly I had to ask for salad dressings from another young man who was very attentive by the way and he told her, she came angry and threw the dressing at me telling me “DID THEY DON'T PUT YOU O THAT?" I limited myself to telling him something but at the time of paying he didn't tell me how much it was, he didn't even give me the receipt and when he charged me he told me that he would leave the tip in cash because I didn't put the tips in since I thought they were included like in other restaurants, he got angry and demanded the tip, saying “WE WAITRESSES LIVE ON TIPS.”It is not an obligation to tip a spoiled and shameless lady.Terrible attention, we are in a country where there are many young people who want to work, people with experience and a good attitude. They should take into account that this type of staff causes them to lose customers. The food was excellent, the place was beautifully decorated, but the waitress was BADLY EDUCATED.

Tamia Morocho

The food is very delicious, except that once I ordered the order to pick up but when the order arrived it was not yet ready and I had to wait more than an hour than expected. But after the other times the service was very good and I think they should change the cover and put a stronger one to carry the food. Since once I broke down because of how hot the chicken was, but then the food was very delicious.

Atmosphere: 5

Food: 5

Service: 4

Steven Salas

My friend ordered a meat dish and it was raw, the leche de tigre was not good at all and the service was not the

Atmosphere: 3

Food: 2

Service: 2

Gab

Terrible service and the workers touch each

Atmosphere: 1

Food: 1

Service: 1

Jeannette Gomez

Manager was really rude. We said the shrimp was expired and didn’t receive an apology or anything. I ate the first couple of ones and thought it was my mouth so I continued eating. On the second to last one I decided to take it out of my mouth and say something about it, leaving one piece of shrimp in my mouth. The server came back and told me that nothing can be done as I already ate most of it, they didn’t believe me. The owner then came to my table rudely said the same thing and told me that I can’t eat majority of the shrimp then say something about it afterwards. She was very rude when talking to me and was yelling saying negative things. Very rude owner yuck.

Atmosphere: 1

Food: 1

Service: 1

Angelina Cheung

Amazing food and even better service! It’s a family run business that pours their entire heart into their food, and you can tell ? My family’s go-to restaurant!

Atmosphere: 5

Food: 5

Service: 5

Jesus Vargas

The chicken is very dry and expensive ($23), it seems reheated, they do not respect the order of arrival to serve you, the salad without dressing, a small container of chili, without mayonnaise, which differentiates it from other chicken restaurants in the Paterson or Kearny

Atmosphere: 3

Food: 1

Service: 1

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