Papa Johns Pizza

263 Main St, West Orange
(973) 243-2525

Recent Reviews

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Kenya Dubar

Another pizza joint that uses no gloves.
It would be one thing if they were touching only the dough and food ingredients, but I could see the pizza maker come to the front with his naked hands and touch several nonfood items then go back to flipping and pressing dough.
One day later I was sick!!
Wear Gloves in food service. Make it work!!!

Atmosphere: 3

Food: 3

Service: 3

Kelvin Robinson

Something about these fast food pizza places. They all seem the same.

Atmosphere: 5

Food: 4

Service: 5

Porscha Stokes

Im a door dasher and just wanted you to know, the young lady with the pink wig is literally right now as I type, standing in the back, in a food area brushing her wig. That is absolutely disgusting 🤢 my boyfriend said if I post this she will get fired. PLEASE DO NOT DO THAT!!!! Just let her know that you know and she has to wear a hair net. (I was the only customer in there)

Chede & Lisa Darwood

We order pizzas for our children school 4 days in advance and they told us it would be ready in time or before. We received a call from papa John pizza at the last minute stating that they're unable to make the pizzas. So we ask why and nobody can give us a answer or even a apology or something for the big inconvenience. PLEASE BEWARE OF THIS PIZZA PLACE.

Atmosphere: 1

Service: 1

Julian

Dominos is 100% the better fast food place to go, I will say quality wasn’t bad but overall taste and structure of the pizza was mid at best. This review has nothing to do with this specific location but papa John’s in general.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Pepperoni Pizza

Teàsha M

I don’t post reviews often but this location sucks. Pizza’s are never done right and the customer service is terrible. Better off going to the Pizza Hut down the street.

Food: 1

Service: 1

Mike Albert

I ordered pizza and it wasn't really hot
I'm not happy with the service

Atmosphere: 1

Food: 1

Service: 1

Maryann Harvey

We didn't dine inside.

Atmosphere: 3

Food: 5

Service: 3

Brian Ruiz

I had a truly frustrating experience with this Papa John’s location. I placed an order for pickup on 8/18/24 through their app and immediately called to request an addition of pineapple to one of my pizzas. Despite offering to pay the difference, the staff member on the phone flatly refused and told me that a refund would require me to wait 30 minutes to an hour for the manager and she hang up the phone. This was baffling to me, as I’ve never encountered such a policy before.

I drove to the store to resolve the issue in person, only to be met by a manager who seemed annoyed and unhelpful. The manager processed my refund but tossed the receipt on the table without any explanation. The entire experience was incredibly disappointing and unprofessional. Having worked in hospitality myself, I can confidently say this is one of the worst examples of customer service I’ve encountered. I strongly recommend avoiding this location if you value good customer service.

Atmosphere: 1

Food: 1

Service: 1

ps4 Is better than xbox JJ

They said they were gonna send my pizza again but never did. NOT worth it??‍♂️

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Create Your Own Hand Tossed Pizza

zak Shaikh

The food was great, order a large cheese. Was exactly how I expected no complaints.Shop was clean, and staff was friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pineapple Pizza

Edwin Thomas

Pizza is very cool and not cooked properly

Tai m

Do NOT ORDER FROM HERE. Manager can barely speak English and was so rude I asked them to be sure my pizza ordered from Uber was secured with a sticker he said we don’t care and don’t have stickers.. don’t order from here waste of time

INfu Dave

Never order from this pizzeria the food is not good and the customer service is beyond anything I could imagine.The staff is very unfriendly, and the food is absolutely disgusting .

Atmosphere: 1

Food: 1

Service: 1

ReddySwift

The food there is as good as

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Pepperoni Pizza, Barbeque Wings

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