Absolutely the worst customer service I have ever received. 2 people behind the counter one a bit larger with curly hair and one Asian, both horrible people. Talking and gossiping about and mainly LAUGHING at customers in front of them with complete disregard for any social respect. Completely slacking and avoiding work, with no manager watching, which wouldn’t be minded but to talk about people right in front of them like they’re above everyone else in the room is completely unacceptable and made everyone so uncomfortable. Love coldstone but this location’s standard of hiring is just where I draw the line. Hope there will be improvements in the future but looking on past reviews it seems the norm for these two.
Atmosphere: 1
Food: 1
Service: 1
C M
Icecream and other stuff is great, but prices are very unaffordable for an average working family. The smallest size of icecream comes out to be a little more than $7!!! Insane!
Atmosphere: 1
Food: 5
Service: 3
NikkiThePoodle
If I could give 0 stars I honestly would. Had the rudest staff members stare at laugh at customers..very immature staff members came Saturday 10/05 around 8:30. Had a curly haired girl and an Asian guy act so disgusting to customers that I was appalled a long with uncomfortable customers noticing what the staff was doing. One of the most unnecessarily rudest and most disgusting experiences at any shop, especially for A nice town like Westwood. This place to be upfront just doesn't care and clearly shows with how their poor customer service is. I even approached them as to how uncomfortable they made me feel about their service and their accountability shows they shouldn't work for their age. Just go to Conrads or Bruster's to avoid the rude and uncomfortable behavior from the immature staff who can't even be accountable and for better ice cream.
Atmosphere: 1
Food: 1
Service: 1
anmjshuvo khan
It’s 15 September at 8:30 four kids are working. They act like they’re playing in front of lots of customers. They are not professional they are not worthed at busy time . I wait 30 min almost for a pickup!!!!!!
Service: 1
Theo Douma
Andy chevier was great and efficient at making my milkshake
Atmosphere: 5
Food: 5
Service: 5
Andrew F
Ice cream was good and made to perfection. Andy was very helpful
Atmosphere: 5
Food: 5
Service: 5
Colleen Bova
Workers are always unprofessional and more concerned about hanging out with each other than assisting customers. Every time we place an order online they pay no attention to it and have no idea what we’re talking about when we come in so it takes twice as long.
Food: 5
Service: 1
John Peterson
Amazing ice cream. The minion ice cream is so good and the service is friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Robert Rome
Scam alert….. 1 topping is supposed to be included but billed anyway! Didn’t notice till had already left and was in the car. Watch out they are over billing here!
Atmosphere: 3
Food: 2
Service: 1
David Graetz
The ice cream and cakes are awesome. Inside the shop smells a little funky.
Service not good, rude, disinterested employees. Ice cream was so-so at best. Can wait for A.I. to take these jobs from people who don't give a damn and treat you like dirt.
Food: 2
Service: 1
Nicole Broschard Cutrona
This coldstone has been around for years! I recently moved back to the area and already visite twice. Everything is fresh and they are very generous with the toppings. I need to remember to sign up for the loyality program. An added bonus they are open till 10pm!
Atmosphere: 3
Food: 5
Service: 5
Vural Kara
3 items for 35 min
Atmosphere: 1
Food: 1
Service: 1
Joey Jimani
Wait was longer than it needed to be because workers were getting orders done extremely slow. No acknowledgement or friendly attitude from the staff at all.
Nicole Josephine
This coldstone has been around for years! I recently moved back to the area and already visite twice. Everything is fresh and they are very generous with the toppings. I need to remember to sign up for the loyality program. An added bonus they are open till 10pm!
Absolutely the worst customer service I have ever received. 2 people behind the counter one a bit larger with curly hair and one Asian, both horrible people. Talking and gossiping about and mainly LAUGHING at customers in front of them with complete disregard for any social respect. Completely slacking and avoiding work, with no manager watching, which wouldn’t be minded but to talk about people right in front of them like they’re above everyone else in the room is completely unacceptable and made everyone so uncomfortable. Love coldstone but this location’s standard of hiring is just where I draw the line. Hope there will be improvements in the future but looking on past reviews it seems the norm for these two.
Atmosphere: 1
Food: 1
Service: 1
Icecream and other stuff is great, but prices are very unaffordable for an average working family. The smallest size of icecream comes out to be a little more than $7!!! Insane!
Atmosphere: 1
Food: 5
Service: 3
If I could give 0 stars I honestly would. Had the rudest staff members stare at laugh at customers..very immature staff members came Saturday 10/05 around 8:30. Had a curly haired girl and an Asian guy act so disgusting to customers that I was appalled a long with uncomfortable customers noticing what the staff was doing. One of the most unnecessarily rudest and most disgusting experiences at any shop, especially for A nice town like Westwood. This place to be upfront just doesn't care and clearly shows with how their poor customer service is. I even approached them as to how uncomfortable they made me feel about their service and their accountability shows they shouldn't work for their age. Just go to Conrads or Bruster's to avoid the rude and uncomfortable behavior from the immature staff who can't even be accountable and for better ice cream.
Atmosphere: 1
Food: 1
Service: 1
It’s 15 September at 8:30 four kids are working. They act like they’re playing in front of lots of customers. They are not professional they are not worthed at busy time . I wait 30 min almost for a pickup!!!!!!
Service: 1
Andy chevier was great and efficient at making my milkshake
Atmosphere: 5
Food: 5
Service: 5
Ice cream was good and made to perfection. Andy was very helpful
Atmosphere: 5
Food: 5
Service: 5
Workers are always unprofessional and more concerned about hanging out with each other than assisting customers. Every time we place an order online they pay no attention to it and have no idea what we’re talking about when we come in so it takes twice as long.
Food: 5
Service: 1
Amazing ice cream. The minion ice cream is so good and the service is friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Scam alert….. 1 topping is supposed to be included but billed anyway! Didn’t notice till had already left and was in the car. Watch out they are over billing here!
Atmosphere: 3
Food: 2
Service: 1
The ice cream and cakes are awesome. Inside the shop smells a little funky.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Service not good, rude, disinterested employees. Ice cream was so-so at best. Can wait for A.I. to take these jobs from people who don't give a damn and treat you like dirt.
Food: 2
Service: 1
This coldstone has been around for years! I recently moved back to the area and already visite twice. Everything is fresh and they are very generous with the toppings. I need to remember to sign up for the loyality program. An added bonus they are open till 10pm!
Atmosphere: 3
Food: 5
Service: 5
3 items for 35 min
Atmosphere: 1
Food: 1
Service: 1
Wait was longer than it needed to be because workers were getting orders done extremely slow. No acknowledgement or friendly attitude from the staff at all.
This coldstone has been around for years! I recently moved back to the area and already visite twice. Everything is fresh and they are very generous with the toppings. I need to remember to sign up for the loyality program. An added bonus they are open till 10pm!
Atmosphere: 3
Food: 5
Service: 5
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