I’ve never felt so disrespected at any coffee shop in my life. During my visit to this Dunkin’ location, I encountered an employee whose attitude was beyond rude—blatantly dismissive, confrontational, and shockingly unprofessional. I was treated with an appalling lack of basic courtesy and decency, for absolutely no reason.
This is not just about poor customer service—it felt personal, hostile, and completely unprovoked. The way I was spoken to left me stunned. If this is the standard Dunkin’ holds for its staff, it’s deeply troubling.
I strongly urge Dunkin’ management to investigate this location. No customer should be subjected to such treatment. Until serious changes are made, I will never return—and I’ll be encouraging others to avoid this store at all costs. This place is a disgrace to the Dunkin’ name.
Vincent Sunbury
Always packed messing up my order
Rukmini Patel
Very friendly service
Dustin Weinstein
Terribly understaffed
Lizvet Ur
The truth is very little personal, the boy must do everything!🫠 They are not happy doing their job.
Colin Camizzi
Terrible customer service. Had an issue where I was overcharged. Issue is still not resolved 10 days later. I will never visit this location again. They seem to not care about their customers and are hurting the Dunkin brand by not helping customers resolve issues.
Isa Lopez
They are very slow to serve even with the place empty, I have ordered orders in advance on the app several times and I still had to wait more than 5 minutes. Please fix that!!!
Service: 1
Alonso Rivera
Ordered an iced coffee with everything listed below and this is what I got. I did an online order at 10:27 and still at 10:40 my order still wasn’t ready and when he finally started doing my order he tells me there is no whip cream ! Why did I wait this long for my order not to be done how I ordered it and still had to wait for the order to be completed even though there was no line inside and I ordered online. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Larry
Very good atmosphere, Food was delicious also very friendly manager Nd staff. Will definitely be going back again ..............................................
Atmosphere: 5
Food: 5
Service: 5
mike
The staff is always incredibly friendly and attentive, the store is always soooo immaculately clean too! They're coffee are always so perfect, I recommends visit this location.
Ordered a simple decaf iced coffee with milk and 3 sugars. Left a $1 tip in the mug. Drove away with no sugar and after only drinking half of the drink I can feel the caffeine affecting my tmj which is why I avoid caffeine. So I’ve decided, thanks to their customer service, I’ll no longer tip for counter service particularly before tasting my food to see if it’s even what I paid for!
Atmosphere: 3
Food: 1
Service: 1
Restaurantji user
i had a great experience this Wharton location. the staff are very friendly also the Doughnuts were fresh, tasty and value for money. They always treat you as a friend.
Atmosphere: 5
Food: 5
Service: 5
Hosham
REALLY GOOD! they got some good ice coffee and hot coffee. The sandwiches are (mostly) fresh and the egg is always good
Atmosphere: 5
Food: 5
Service: 5
Nahar
Another great visit. Great customer service and nice clean service.
Atmosphere: 5
Food: 5
Service: 5
Donald Trepiccione
waited 5 minutes and no one knew I was there. If this is how this Dunkin location wants to treat their customers then that’s fine with me. Your not the only coffee spot in town.
Extremely Disappointed – Unacceptable Behavior
I’ve never felt so disrespected at any coffee shop in my life. During my visit to this Dunkin’ location, I encountered an employee whose attitude was beyond rude—blatantly dismissive, confrontational, and shockingly unprofessional. I was treated with an appalling lack of basic courtesy and decency, for absolutely no reason.
This is not just about poor customer service—it felt personal, hostile, and completely unprovoked. The way I was spoken to left me stunned. If this is the standard Dunkin’ holds for its staff, it’s deeply troubling.
I strongly urge Dunkin’ management to investigate this location. No customer should be subjected to such treatment. Until serious changes are made, I will never return—and I’ll be encouraging others to avoid this store at all costs. This place is a disgrace to the Dunkin’ name.
Always packed messing up my order
Very friendly service
Terribly understaffed
The truth is very little personal, the boy must do everything!🫠 They are not happy doing their job.
Terrible customer service. Had an issue where I was overcharged. Issue is still not resolved 10 days later. I will never visit this location again. They seem to not care about their customers and are hurting the Dunkin brand by not helping customers resolve issues.
They are very slow to serve even with the place empty, I have ordered orders in advance on the app several times and I still had to wait more than 5 minutes. Please fix that!!!
Service: 1
Ordered an iced coffee with everything listed below and this is what I got. I did an online order at 10:27 and still at 10:40 my order still wasn’t ready and when he finally started doing my order he tells me there is no whip cream ! Why did I wait this long for my order not to be done how I ordered it and still had to wait for the order to be completed even though there was no line inside and I ordered online. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Very good atmosphere, Food was delicious also very friendly manager Nd staff. Will definitely be going back again ..............................................
Atmosphere: 5
Food: 5
Service: 5
The staff is always incredibly friendly and attentive, the store is always soooo immaculately clean too! They're coffee are always so perfect, I recommends visit this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a simple decaf iced coffee with milk and 3 sugars. Left a $1 tip in the mug. Drove away with no sugar and after only drinking half of the drink I can feel the caffeine affecting my tmj which is why I avoid caffeine. So I’ve decided, thanks to their customer service, I’ll no longer tip for counter service particularly before tasting my food to see if it’s even what I paid for!
Atmosphere: 3
Food: 1
Service: 1
i had a great experience this Wharton location. the staff are very friendly also the Doughnuts were fresh, tasty and value for money. They always treat you as a friend.
Atmosphere: 5
Food: 5
Service: 5
REALLY GOOD! they got some good ice coffee and hot coffee. The sandwiches are (mostly) fresh and the egg is always good
Atmosphere: 5
Food: 5
Service: 5
Another great visit. Great customer service and nice clean service.
Atmosphere: 5
Food: 5
Service: 5
waited 5 minutes and no one knew I was there. If this is how this Dunkin location wants to treat their customers then that’s fine with me. Your not the only coffee spot in town.
Service: 1
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