service is terrible.. everyone working in this place has a attitude and isnt friendly at all id advice everyone to skip this starbucks and go to the next nearest one.. another thing i notice is the owner does alot of apologizing In the comment section but doesn’t seem to address the same problem or majority of us have with the service
Shaina
Wow some people working here don't like people. Thanks for the half filled latte with no topping 🤣Clean the bathrooms. Very sweet cashier today however!
Samantha Figueroa
Ordered a Honey Citrus Tea 25 minutes before pickup and it was not ready upon arrival. The order was only made after I brought it to staff’s attention. This is a recurring issue—multiple past mobile orders have been marked “ready” in the app despite not being started. Additionally, the store frequently operates with a broken espresso machine (they only have one), which further slows service. Overall execution and order management at this location are consistently poor. Customers should not have to place orders an hour in advance for basic items.
Atmosphere: 2
Food: 3
Service: 1
The Smith Family
Again and again and again every time I order drinks these tops aren’t fitting the cups and it’s causing the tops to come off when I’m driving. Like Starbucks needs to do better with these cups and tops wasting my money‼️🤨
Food: 1
Hitesh Patel
Arrived at 7pm , Sunday the 7th, Light-skinned black guy working the orders. I tried ordered several drinks ,amazingly he said they were out of them. Out of coffee? Crazy . My girl also tried to order several drinks and he said they were out of her drinks also. Dont know what game he was playing as we were the only ones he was saying this too. We were nice , no hard time , have no idea. We received what ever they had because we wanted not to leave empty handed...because we were persistent to get something. Anyway, I read bad reviews about this location and should have gone somewhere else , possibly Dunkin which was right next door.
Atmosphere: 3
Food: 1
Service: 1
John john
very slow customer service!
Atmosphere: 1
Food: 1
Service: 1
Kendal
The staff at this Starbucks are very nice. The only issue is the parking — it’s a little difficult. Good place in Iselin, NJ.
Atmosphere: 5
Food: 5
Service: 5
Jessica M
Extremely poor service. I ordered two drinks. One black coffee the cashier never made and a sugar free drink. I waited 5 mins as they prioritize mobile orders. After noticing it wasn’t sugar free the barista gave me an attitude and said I had to wait another 5 mins for her to remake it. This is not how you treat a customer especially when the employees did not do their job correctly. Do not recommend.
C
A little slower than your average Starbucks stores.
Unique P.
My drink and bagel tasted as expected. The gentleman that took my order was polite. However, it took them 25 minutes to begin making my drink. This location was not clean. As soon as I walked in, I noticed the dirty floor and dirty tables. The bathroom was also not cleaned. It looks like they were short staffed.
I’ve been here 3 times and there is always no one at the store and it takes 20 mins to get my drink out. Slowest service ever. Not coming back to this location.
Kinde'll Brooks
I usually love Starbucks, but today’s visit was disappointing. When I tried to place my order, the barista walked away mid-conversation. The manager stepped in, but seemed distracted — I had to repeat my order three times even though the store wasn’t busy.
When I finally received my drink, it was the worst version I’ve ever had (and I’m a Starbucks regular who orders this drink often). I went back to ask for a remake, but the manager ignored me at first until the barista came over. When I explained that the drink didn’t taste right, the barista said they would just make it the same way, which felt dismissive. The manager did eventually authorize a remake, but instead of offering another solution or making it himself, he walked away.
The second drink was better, but I had to switch to something different since they insisted the original would taste the same. Overall, this visit left me really disappointed in both the customer service and the quality of the drink
Atmosphere: 3
Food: 1
Service: 1
Umesh Vishwanatha
How hard it is to get a simple coffee order. They didn’t make my order because they “missed it” then they make it cold instead of hot!
Atmosphere: 4
Food: 1
Service: 1
Daniel Arredondo
If I could put 0 stars I would do it the guys who serve at this time do not give a good service 20 min waiting waiting for a coffee, DEV the name of the very rude boy and his unprofessional appearance and BRI the cashier out of the ordinary these guys are crazy I will not return to this type of service terrible service and DASK not to mention I think these people should not work together
Atmosphere: 1
Food: 1
Service: 1
David Morgan
Service is terrible. Very slow, orders get lost, and a number of the team members act as though you are a burden for ordering a coffee. It is not a good experience.
service is terrible.. everyone working in this place has a attitude and isnt friendly at all id advice everyone to skip this starbucks and go to the next nearest one.. another thing i notice is the owner does alot of apologizing In the comment section but doesn’t seem to address the same problem or majority of us have with the service
Wow some people working here don't like people. Thanks for the half filled latte with no topping 🤣Clean the bathrooms. Very sweet cashier today however!
Ordered a Honey Citrus Tea 25 minutes before pickup and it was not ready upon arrival. The order was only made after I brought it to staff’s attention. This is a recurring issue—multiple past mobile orders have been marked “ready” in the app despite not being started. Additionally, the store frequently operates with a broken espresso machine (they only have one), which further slows service. Overall execution and order management at this location are consistently poor. Customers should not have to place orders an hour in advance for basic items.
Atmosphere: 2
Food: 3
Service: 1
Again and again and again every time I order drinks these tops aren’t fitting the cups and it’s causing the tops to come off when I’m driving. Like Starbucks needs to do better with these cups and tops wasting my money‼️🤨
Food: 1
Arrived at 7pm , Sunday the 7th, Light-skinned black guy working the orders. I tried ordered several drinks ,amazingly he said they were out of them. Out of coffee? Crazy . My girl also tried to order several drinks and he said they were out of her drinks also. Dont know what game he was playing as we were the only ones he was saying this too. We were nice , no hard time , have no idea. We received what ever they had because we wanted not to leave empty handed...because we were persistent to get something. Anyway, I read bad reviews about this location and should have gone somewhere else , possibly Dunkin which was right next door.
Atmosphere: 3
Food: 1
Service: 1
very slow customer service!
Atmosphere: 1
Food: 1
Service: 1
The staff at this Starbucks are very nice. The only issue is the parking — it’s a little difficult. Good place in Iselin, NJ.
Atmosphere: 5
Food: 5
Service: 5
Extremely poor service. I ordered two drinks. One black coffee the cashier never made and a sugar free drink. I waited 5 mins as they prioritize mobile orders. After noticing it wasn’t sugar free the barista gave me an attitude and said I had to wait another 5 mins for her to remake it. This is not how you treat a customer especially when the employees did not do their job correctly. Do not recommend.
A little slower than your average Starbucks stores.
My drink and bagel tasted as expected. The gentleman that took my order was polite. However, it took them 25 minutes to begin making my drink. This location was not clean. As soon as I walked in, I noticed the dirty floor and dirty tables. The bathroom was also not cleaned. It looks like they were short staffed.
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
I’ve been here 3 times and there is always no one at the store and it takes 20 mins to get my drink out. Slowest service ever. Not coming back to this location.
I usually love Starbucks, but today’s visit was disappointing. When I tried to place my order, the barista walked away mid-conversation. The manager stepped in, but seemed distracted — I had to repeat my order three times even though the store wasn’t busy.
When I finally received my drink, it was the worst version I’ve ever had (and I’m a Starbucks regular who orders this drink often). I went back to ask for a remake, but the manager ignored me at first until the barista came over. When I explained that the drink didn’t taste right, the barista said they would just make it the same way, which felt dismissive. The manager did eventually authorize a remake, but instead of offering another solution or making it himself, he walked away.
The second drink was better, but I had to switch to something different since they insisted the original would taste the same. Overall, this visit left me really disappointed in both the customer service and the quality of the drink
Atmosphere: 3
Food: 1
Service: 1
How hard it is to get a simple coffee order. They didn’t make my order because they “missed it” then they make it cold instead of hot!
Atmosphere: 4
Food: 1
Service: 1
If I could put 0 stars I would do it the guys who serve at this time do not give a good service 20 min waiting waiting for a coffee, DEV the name of the very rude boy and his unprofessional appearance and BRI the cashier out of the ordinary these guys are crazy I will not return to this type of service terrible service and DASK not to mention I think these people should not work together
Atmosphere: 1
Food: 1
Service: 1
Service is terrible. Very slow, orders get lost, and a number of the team members act as though you are a burden for ordering a coffee. It is not a good experience.
Atmosphere: 3
Food: 5
Service: 1
Loading...