Dear Arby’s Customer Service, I am writing to express my disappointment with the service I received at your location yesterday. I placed my order through the drive-thru, and the employee taking my order was not patient. She repeatedly screamed at me, asking for the amount of the coupon I had. When I arrived at the window, I asked her if she could hear me, and she admitted that she could. I then asked why she had screamed several times, and she responded that it was “the other person.” Immediately after, she closed the window, and I noticed that the two cashiers, Gabriela and Paola, were laughing. I believe it is unacceptable for staff to scream at customers, especially when they can hear clearly. Asking for information in a rushed or disrespectful manner is unnecessary and unprofessional. Customer service requires patience, respect, and courtesy, and unfortunately, that was not demonstrated during my visit. I hope this feedback is taken seriously and used as an opportunity to remind your team that customers deserve to be treated with respect. Please ensure that staff members understand the importance of professionalism and kindness in their roles.
Atmosphere: 1
Food: 3
Service: 1
Shannon Carroll
Went in to place order, they got it correct and we're professional.
Food: 5
Service: 5
Recommended dishes: French Dip, Potato Cakes
Alexandra Watley
I really like their gyros. Tried the new steak nuggets. * Chefs kiss* they were surprisingly good for a fast food place
Food: 5
Service: 5
David
The gyro with lamb is great!!
Atmosphere: 5
Food: 5
Service: 5
William Hueppauff
Food never comes as it's advertised. It tastes fine but it's overpriced. They also don't allow online ordering at this location. Boo
delmarcelle3
Its Arby's
Tom Sulgrove
Food is fine for Arbys, but they never seem to get the order quite right.
Atmosphere: 3
Food: 4
Service: 1
Triva James
Food was delicious. Service was great. Wait time was minimal. Prices were reasonable.
Atmosphere: 5
Food: 5
Service: 5
chris s
Great for lunch
Atmosphere: 5
Food: 4
Service: 4
Margaret López
I enjoyed a DELICIOUS cheese steak sandwich, a Mac and cheese. Holy cow! It was amazing! My friend from New Jersey commented that it was VERY good and comparable to cheese steak sandwiches he had in Philadelphia.
I was impressed! Jersey Mike's has a pretty good cheese steak sandwich, but I think Arby's is better!
The restaurant was clean and the service was very good. I hadn't been to Arby's in a while, but I will go again for the cheese steak sandwich!
Wendy's on Juan Tabo and Indian School rocks. Clean, efficient. The French Dip, two for $8, can't be beat.
Atmosphere: 5
Food: 5
Service: 5
Anthony Gonzales
Order 2 of the new sirloin sandwiches and turnovers. Sandwich is very good. I will buy again .👍👍👍👍
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Brisket
mrs mitchell
Lately I personally have not liked the classic roast beef. It has like a rubbery texture. But the rest of my family love it. So I guess it's just my personal opinion on that. The motzies are delish. And the curly fries are good too.
Dear Arby’s Customer Service,
I am writing to express my disappointment with the service I received at your location yesterday. I placed my order through the drive-thru, and the employee taking my order was not patient. She repeatedly screamed at me, asking for the amount of the coupon I had.
When I arrived at the window, I asked her if she could hear me, and she admitted that she could. I then asked why she had screamed several times, and she responded that it was “the other person.” Immediately after, she closed the window, and I noticed that the two cashiers, Gabriela and Paola, were laughing.
I believe it is unacceptable for staff to scream at customers, especially when they can hear clearly. Asking for information in a rushed or disrespectful manner is unnecessary and unprofessional. Customer service requires patience, respect, and courtesy, and unfortunately, that was not demonstrated during my visit.
I hope this feedback is taken seriously and used as an opportunity to remind your team that customers deserve to be treated with respect. Please ensure that staff members understand the importance of professionalism and kindness in their roles.
Atmosphere: 1
Food: 3
Service: 1
Went in to place order, they got it correct and we're professional.
Food: 5
Service: 5
Recommended dishes: French Dip, Potato Cakes
I really like their gyros. Tried the new steak nuggets. * Chefs kiss* they were surprisingly good for a fast food place
Food: 5
Service: 5
The gyro with lamb is great!!
Atmosphere: 5
Food: 5
Service: 5
Food never comes as it's advertised. It tastes fine but it's overpriced. They also don't allow online ordering at this location. Boo
Its Arby's
Food is fine for Arbys, but they never seem to get the order quite right.
Atmosphere: 3
Food: 4
Service: 1
Food was delicious. Service was great. Wait time was minimal. Prices were reasonable.
Atmosphere: 5
Food: 5
Service: 5
Great for lunch
Atmosphere: 5
Food: 4
Service: 4
I enjoyed a DELICIOUS cheese steak sandwich, a Mac and cheese. Holy cow! It was amazing! My friend from New Jersey commented that it was VERY good and comparable to cheese steak sandwiches he had in Philadelphia.
I was impressed! Jersey Mike's has a pretty good cheese steak sandwich, but I think Arby's is better!
The restaurant was clean and the service was very good. I hadn't been to Arby's in a while, but I will go again for the cheese steak sandwich!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious always and good service
Drive up. Got our order correct. Didn't take long
Food: 5
Service: 5
Wendy's on Juan Tabo and Indian School rocks. Clean, efficient. The French Dip, two for $8, can't be beat.
Atmosphere: 5
Food: 5
Service: 5
Order 2 of the new sirloin sandwiches and turnovers. Sandwich is very good. I will buy again .👍👍👍👍
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich, Brisket
Lately I personally have not liked the classic roast beef. It has like a rubbery texture. But the rest of my family love it. So I guess it's just my personal opinion on that. The motzies are delish. And the curly fries are good too.
Food: 4
Service: 4
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