Baskin-Robbins

The fact that this store has the a same bad reviews after 4 years should tell you everything you need to know. I keep trying to give this location a chance but the only thing consistent about this location is that it never fails to disappoint. 1. The staff is always rude. 2. They are ALWAYS out of something, it never fails- seriously it’s like the only thing guaranteed about this store. It doesn’t matter day of the week or time of day they will be out of popular flavors. It’s literally easier for them to tell you what flavors they do have then to tell you what they don’t have. I’m pretty sure the location has never carried 31 flavors since the day they opened lol. 3.multiple times they have gave lol me a sundae and tried to convince me that chocolate syrup was hot fudge. Just tell me you are out of hot fudge, don’t try to pass off another option and think people won’t notice. When called out they said “oh well it will take 1 hour for the hot fudge to warm up”. My option is to take your business to a different BR location that has an owner that actually cares because clearly the one who owns this one does not.

The lady that decorated the cakes made me one and it was beautifully decorated not to mention it tasted so good. I will definitely come back for more. Thanks so much

Russell is the master at scooping Rocky Road ice cream! Most struggle scooping rocky road, not Russell! Good solid scoops for a 2 scoops Rocky Road sundae. Russell stayed busy scooping ice cream, boxing up donuts and running the drive-thru without missing a beat. He took care of each customer quickly and efficiently! Great attitude, hard work! Thank you, Russell!
Give this guy a raise! 🍩 🍨 💰

Went in this evening at 8:45pm to get some ice cream with the family and walked in to total disappointment and lack of acknowledgment. We entered the lobby as a family of 4 with no one else in the store. There was a young girl making a shake and another worker in the back frosting donuts. We were never greeted or acknowledged. In walks another person who was immediately acknowledged by the girl who had ignored us. Obviously put off by this, we pressed on and a few minutes later another worker walked out and walked right by us without greeting or asking for our order. By this point my whole family was ready to come unglued and leave. Out walks another woman carrying donuts so I asked her who the manager was and she said she was as she kept walking away. I explained we had been there for at least five minutes without even being greeted yet alone placing our order. She dismissed is by saying "well I'm getting donuts ready for Balloon fiesta". At that time she told one of the other workers to help us. We decided to pass on the joke of a store and will never return. The donuts have gone downhill. Barely frosted and subpar at best. Obviously the service from the manager down is complete garbage. Hopefully this review is read by the owner and realizes how much of coaching opportunity along with a staffing change needs to happen in their location. The reviews tell it all. Don't waste your time with this location. TERRIBLE.

Atmosphere: 1

Service: 1

These guys work so hard please give these lil dudes a raise. Customer service? Always top tier. Cleanliness? Immaculate. Attitudes? Top tier. Do I mind the wait? Absolutely not because they are so kind. No notes. Give them a raise.

It's all about how the kiddo's liked it. And they loved it.

Kid-friendliness: Kids love ice cream 🍦.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mint Chocolate Chip in a Waffle Cone, Chocolate and Mint Chocolate Chip, Banana Split, Donuts

I don’t think you can mess up ice cream but the cones were stale. Who knows how long they’ve been sitting out there. Also there was not enough employees so we had to wait about 8 minutes after getting our ice cream to pay. The employees didn’t seem happy to be working tbh

Atmosphere: 2

Food: 3

Service: 1

There was several county Sheriff gentlemen showed up, made nice learning opportunity.

Atmosphere: 4

Food: 3

Service: 3

Been coming here on and off for 2 years and at this point I’m just prepared to be disappointed. They really are always out of EVERYTHING me and my kids want. All day and all night. It’s confusing, I understand rushes and running out. But always out of stock is just poor management. It’s sad because Baskin/dunkin is my families favorite spot. But they never doughnuts, they are always out of brownies, they never have the ice cream we crave. It’s really just disappointment on tap free flowing never out of stock.

Atmosphere: 2

Food: 1

Service: 3

Very good service, very patient while granddaughter was choosing her ice cream and coffee was made correctly and quickly.

Atmosphere: 4

Food: 5

Service: 5

This is the worse Baskin Robbins I've ever gone to, the customer service is the worse I've seen in years, the guy that helped us was very rude and unprofessional, he had the worse attitude after my niece changed her mind on what ice cream she wanted, literally garbed the bucket of ice cream and threw it with force back in the freezer, than after we paid he said that they were close and we had to leave, it was 8:30 pm the sign at the door said closing time was 9:00pm he definitely needs to get retrained in every aspect especially in COSTUMER SERVICE!!!!!

Atmosphere: 1

Service: 1

Totally sucked…First of all the employees were totally non customer service friendly. Home boy needed to fix his eyelashes and I guess we’re ready to close. We totally felt we were an inconvenience. I will never patron another Basket Robbers ice cream again. I mean really $8.00 for a two small ice creams? Go to your local grocery get a tub for the same price. Enjoy your summer!

Atmosphere: 1

Food: 1

Service: 1

I have ordered an Oreo sundae off of their specialty menu a few times and they always forget all the ingredients. Tonight I literally just got the ice cream and the whip cream. For real? So disappointing.

Food: 1

Service: 1

The worker seemed bugged to have customers he threw tub of ice cream in freezer after my daughter p8cked a different ice-cream don't come here

Atmosphere: 1

Food: 1

Service: 1

Snobby and disrespectful teenage staff!!!! Just went thru the drive thru and I have never been treated or talked to that way in a drive thru IN MY LIFE, yes it was that bad. I got snappy back as no one likes being talked to like an idiot that is incapable of understanding simple things. Because things got heated the shift lead got involved only to ALSO speak to me like garbage- like I was flat out dumb. He used the excuse that she was a new hire, I didn’t know just because you’re a new hire you can talk to people like absolute garbage with a disgraceful attitude, not a good look for the first day. Well as he (the shift lead) proceeded to speak to me the way my 3 year old does when they are upset, I had it. I had to pull off before I lost it on kids because, they were that bad… zero respect, zero manners, zero regard for customer service. It was truly embarrassing for the establishment. If a new hire can’t talk to people they shouldn’t be working the drive thru or at all. Whatever “new hire”/ shift lead was working at 9:45 pm on 5/15/24 learn some respect, and I will be calling corporate as I am blown away by how I was treated. That being said I will NEVER return because of these two children. Although I am just one person and it will not affect their business, I can almost guarantee these two will run off many more with their awful attitude, disgraceful tone, and their rude sarcastic remarks. I am not one to leave bad reviews but I felt this was such a horrible experience I had to warn others of the Baskin Robins punks.