I went to this B&R location and the young lady who waited on me told she could not hand pack 2 quarts of CHOCOLATE ice cream because it was frozen to hard. “It’s frozen rock hard”. Obviously I was upset because ice cream is supposed to be FROZEN. I mentioned to her that was basically Un-American. She acknowledged Vanilla, Chocolate and Strawberry are the basics of the ice cream world. Bottom line, I can’t believe I couldn’t purchase ice cream at America’s ice cream shop.
Atmosphere: 4
Food: 1
Service: 1
Lindsey Kibler
Nine times out of 10, this location is out of staple flavors (choco chip, mint choco chip, Oreo). Get it together.
Atmosphere: 2
Food: 1
Service: 4
Damian Castillo
Why buy a franchise and then treat as a hobby? They posted a list of all the items they were out of, so many they would be better posting what they did have, vanilla ice cream..no bananas? Run to Albertsons! What a joke..I feel worse for the
Atmosphere: 1
Food: 1
Service: 3
Marvine Gonzales
This location is horrible. It is closest to me so I keep giving it a chance. I've gone there a few times during business hours and they are closed up. When they are open they are and unprofessional and rude. Definitely needing some customer service training. The last couple times I have been over charged for stuff I do not order. They are always out of stuff. This time was a certain ice cream, hot fudge and certain bowls. When you ask for a manager there is never one available. When you ask for information to complain they refuse to give any name or number. I have now had to call a 800 number I found online. And now have to wait for a call back. I will start driving further to get my Baskin Robbins and donuts.
Food: 1
Service: 1
Brian.tha.Man8
Said they had computer errors. Sad that employee has to lie. And doors locked too.
Atmosphere: 1
Food: 1
Service: 1
Sanda Gugin
Truly unkind, unhelpful, and slow service. Went to pick up a cake that was already paid for, presented a receipt and order confirmation noting that the cake was ready for pick up, just to be told that there was no cake. The cashier was very impolite and immature; he presented no options for a refund or any way at all to remedy the situation. No manager was working the night shift and we were simply told to come back the following morning to speak to someone in charge.
Sıla Yaren
Worst experience ever. They have children working the evening shift on the day before thanksgiving with no manager on site. The order we placed and paid for wasn’t there and the person who was “in charge” said he “can’t just bake a cake”. Hello??
Atmosphere: 1
Food: 1
Service: 1
Lee Ann Castillo
This place needs some serious customer service training I get that they’re kids but I dread going to that location! It’s so close from my house too.
Angela Gonzales
We waited for a while didn't get a knowledge or server no so we left.
Joseph Casias
No DRIVE THRU FOR BASKING ROBBINS!!!!ONLY DUNKIN DONUTS DRIVE THRU
Love their ice cream. Store was clean, fast service, nice places to sit and enjoy your favorite flavor.
Alyssa A.
Their hours are listed as 5am-10pm, but that is not for the entire business. My husband and I were there this morning at 7:30, and only the drive through was open. Although they have quite a large lobby with ample seating, they don't let their customers use it.
Evan S.
Like the reviews say, this place is literally only open due to name recognition. Terrible wait times. If you have temporary hours the best place to display them ISNT ON THE WINDOW YOU PAY AT. Lazy workers who didn't put cones up to block drive thru.
Druid O.
Always a good place. Waits can be long I would recommend going inside. I really liked the Mexican guy with tattoos that was working today. He was very kind and upbeat. I asked for my coffee to be sweeter and he made it so good. Give this manz a raise.
Maria Almaraz
Establishment is never opened or out of product..wth horrible service and the drive thru box doesn’t seem operable
I went to this B&R location and the young lady who waited on me told she could not hand pack 2 quarts of CHOCOLATE ice cream because it was frozen to hard. “It’s frozen rock hard”. Obviously I was upset because ice cream is supposed to be FROZEN. I mentioned to her that was basically Un-American. She acknowledged Vanilla, Chocolate and Strawberry are the basics of the ice cream world. Bottom line, I can’t believe I couldn’t purchase ice cream at America’s ice cream shop.
Atmosphere: 4
Food: 1
Service: 1
Nine times out of 10, this location is out of staple flavors (choco chip, mint choco chip, Oreo). Get it together.
Atmosphere: 2
Food: 1
Service: 4
Why buy a franchise and then treat as a hobby? They posted a list of all the items they were out of, so many they would be better posting what they did have, vanilla ice cream..no bananas? Run to Albertsons! What a joke..I feel worse for the
Atmosphere: 1
Food: 1
Service: 3
This location is horrible. It is closest to me so I keep giving it a chance. I've gone there a few times during business hours and they are closed up. When they are open they are and unprofessional and rude. Definitely needing some customer service training. The last couple times I have been over charged for stuff I do not order. They are always out of stuff. This time was a certain ice cream, hot fudge and certain bowls. When you ask for a manager there is never one available. When you ask for information to complain they refuse to give any name or number. I have now had to call a 800 number I found online. And now have to wait for a call back. I will start driving further to get my Baskin Robbins and donuts.
Food: 1
Service: 1
Said they had computer errors. Sad that employee has to lie. And doors locked too.
Atmosphere: 1
Food: 1
Service: 1
Truly unkind, unhelpful, and slow service. Went to pick up a cake that was already paid for, presented a receipt and order confirmation noting that the cake was ready for pick up, just to be told that there was no cake. The cashier was very impolite and immature; he presented no options for a refund or any way at all to remedy the situation. No manager was working the night shift and we were simply told to come back the following morning to speak to someone in charge.
Worst experience ever. They have children working the evening shift on the day before thanksgiving with no manager on site. The order we placed and paid for wasn’t there and the person who was “in charge” said he “can’t just bake a cake”. Hello??
Atmosphere: 1
Food: 1
Service: 1
This place needs some serious customer service training I get that they’re kids but I dread going to that location! It’s so close from my house too.
We waited for a while didn't get a knowledge or server no so we left.
No DRIVE THRU FOR BASKING ROBBINS!!!!ONLY DUNKIN DONUTS DRIVE THRU
Restaurantji Recommends
Love their ice cream. Store was clean, fast service, nice places to sit and enjoy your favorite flavor.
Their hours are listed as 5am-10pm, but that is not for the entire business. My husband and I were there this morning at 7:30, and only the drive through was open. Although they have quite a large lobby with ample seating, they don't let their customers use it.
Like the reviews say, this place is literally only open due to name recognition. Terrible wait times. If you have temporary hours the best place to display them ISNT ON THE WINDOW YOU PAY AT. Lazy workers who didn't put cones up to block drive thru.
Always a good place. Waits can be long I would recommend going inside. I really liked the Mexican guy with tattoos that was working today. He was very kind and upbeat. I asked for my coffee to be sweeter and he made it so good. Give this manz a raise.
Establishment is never opened or out of product..wth horrible service and the drive thru box doesn’t seem operable