This place has the worst service! Please do yourself a favor, and take your patronage elsewhere.
Felix and the Angels
Won’t let you order a shake in the drive thru an hour before close. Both just sitting there talking instead of wiping down a machine real quick. Lazy 👎👎
Rhe G
*Update* it's amazing how when you don't use drive thru and go inside they have the flavor you ask for. Except no signs or the sign for the flavor is wrong. Some kid a guy needs training on scooping ice cream 🤨, we had to ask the girl to rescoop our cups, bc he half assed it. Still 1 star, do better Baskin Robbins. Zero stars is not an option. Here's your one star. Customer service sucks. 31 flavors my ass, and they still manage to give you the wrong flavor, after 3 different requests are out. Shut this place down or get actual good workers & keep up with inventory on the menu.
Atmosphere: 1
Food: 1
Service: 1
Mike Anderson
I never post 1-star reviews, but this one was earned. After checking online, I saw that this location had lemon custard, one of my favorites. I stopped in to get a quart packaged.
One of the cases was empty - getting replaced? - and none of those flavors was available, called the guy across the room. Ok, well, they still had the lemon custard. I asked if there was enough for a quart and he said no. I then asked if there was more. Again, no. Was there enough for a pint?
"I don't sell pints at this location and even if I did, there's not enough."
Ok, this was a wasted trip. I got a scoop to go. Worst lemon custard I'd ever had: grainy, gooey, icy. Everything you don't want in an ice cream. This location isn't worth the stop. I won't be going back until/unless both the service and the product improve.
Food: 1
Service: 1
Brandon Chavez
I have been coming here forever. The service now is terrible. Seem like they are always out of stuff. I tried to order on the app to see if that would help, but nope. I'm going to have to stop coming to this location. Would not recommend
Atmosphere: 1
Food: 2
Service: 1
M Garcia
Went in for pralines and cream. The tub was empty, many others were. Lights were not on.. it's 2:30 in the afternoon! The young lady who assist me just shrugged her shoulders. I went ahead and ordered something else.. not a great experience. There were plenty of doughnuts though.
Food: 1
Service: 1
Sally Ruscitti
Did not spend anything. Staff totally untrained could not pack a pint or quart container told us to buy one of the pre done which were not in desired flavor. This location should close.
Atmosphere: 1
Food: 1
Service: 1
DIY AUTO
First time ever coming here. Wasn’t able to get the gentleman name but he’s a tall guy. Great customer service and great energy! Very attentive and great with the customer! Love it! He will be the reason we come back and the reason we recommend this store! ?
Atmosphere: 5
Food: 5
Service: 5
Jesse Valdez
Horrible service and horrible ice cream was melting instantly! Worker was on the phone messaging the whole time
Atmosphere: 1
Food: 1
Service: 1
Sean Crawford
Ordered on door dash got charged for the order and did not receive because they were out of stock and can't do substitute.
Checked on Google how late they were open. It says 10 pm mind you I come at 8:30 pm and they look closed ... I try to get down but nope closed.. this is not the first time this has happened... Maybe change the hours on Google website.. very inconvenient for people. Or maybe get people who want to work. Rant over.
Atmosphere: 1
Food: 1
Service: 1
Nate W
The staff here messes up items in ways I previously thought impossible. Only order here if you do not care what you get.
Food: 1
Service: 1
Autumn Hay
We walked into the place and nobody even said hello or even acknowledged us, we sat there for a bit then our sever came up to us, while we were ordering she kept telling us that they didn't have what we wanted, they didn't even have hot fudge. She was very rude and the staff wasn't wearing gloves and had ice cream covering their sleeves. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
Elise King
Had to leave when the girl said that all the ice cream was too cold and too hard to scoop so we couldn’t get any.
Atmosphere: 1
Service: 1
April Bennett
There were 4 employees working when we stopped in, and not one bothered to say hello or acknowledge us. We waited for a few minutes while 3 of them talked to each other and didn’t bother to come over and help us. Just as we were about to walk out, we finally got noticed. Several of the ice cream selections were empty and not replenished, and the customer service from the teenage staff was severely lacking. Don’t waste your money or time coming to this location.
This place has the worst service! Please do yourself a favor, and take your patronage elsewhere.
Won’t let you order a shake in the drive thru an hour before close. Both just sitting there talking instead of wiping down a machine real quick. Lazy 👎👎
*Update* it's amazing how when you don't use drive thru and go inside they have the flavor you ask for. Except no signs or the sign for the flavor is wrong. Some kid a guy needs training on scooping ice cream 🤨, we had to ask the girl to rescoop our cups, bc he half assed it. Still 1 star, do better Baskin Robbins.
Zero stars is not an option. Here's your one star. Customer service sucks. 31 flavors my ass, and they still manage to give you the wrong flavor, after 3 different requests are out. Shut this place down or get actual good workers & keep up with inventory on the menu.
Atmosphere: 1
Food: 1
Service: 1
I never post 1-star reviews, but this one was earned. After checking online, I saw that this location had lemon custard, one of my favorites. I stopped in to get a quart packaged.
One of the cases was empty - getting replaced? - and none of those flavors was available, called the guy across the room. Ok, well, they still had the lemon custard. I asked if there was enough for a quart and he said no. I then asked if there was more. Again, no. Was there enough for a pint?
"I don't sell pints at this location and even if I did, there's not enough."
Ok, this was a wasted trip. I got a scoop to go. Worst lemon custard I'd ever had: grainy, gooey, icy. Everything you don't want in an ice cream. This location isn't worth the stop. I won't be going back until/unless both the service and the product improve.
Food: 1
Service: 1
I have been coming here forever. The service now is terrible. Seem like they are always out of stuff. I tried to order on the app to see if that would help, but nope. I'm going to have to stop coming to this location. Would not recommend
Atmosphere: 1
Food: 2
Service: 1
Went in for pralines and cream. The tub was empty, many others were. Lights were not on.. it's 2:30 in the afternoon! The young lady who assist me just shrugged her shoulders. I went ahead and ordered something else.. not a great experience. There were plenty of doughnuts though.
Food: 1
Service: 1
Did not spend anything. Staff totally untrained could not pack a pint or quart container told us to buy one of the pre done which were not in desired flavor. This location should close.
Atmosphere: 1
Food: 1
Service: 1
First time ever coming here. Wasn’t able to get the gentleman name but he’s a tall guy. Great customer service and great energy! Very attentive and great with the customer! Love it! He will be the reason we come back and the reason we recommend this store! ?
Atmosphere: 5
Food: 5
Service: 5
Horrible service and horrible ice cream was melting instantly! Worker was on the phone messaging the whole time
Atmosphere: 1
Food: 1
Service: 1
Ordered on door dash got charged for the order and did not receive because they were out of stock and can't do substitute.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Checked on Google how late they were open. It says 10 pm mind you I come at 8:30 pm and they look closed ... I try to get down but nope closed.. this is not the first time this has happened... Maybe change the hours on Google website.. very inconvenient for people. Or maybe get people who want to work. Rant over.
Atmosphere: 1
Food: 1
Service: 1
The staff here messes up items in ways I previously thought impossible. Only order here if you do not care what you get.
Food: 1
Service: 1
We walked into the place and nobody even said hello or even acknowledged us, we sat there for a bit then our sever came up to us, while we were ordering she kept telling us that they didn't have what we wanted, they didn't even have hot fudge. She was very rude and the staff wasn't wearing gloves and had ice cream covering their sleeves. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
Had to leave when the girl said that all the ice cream was too cold and too hard to scoop so we couldn’t get any.
Atmosphere: 1
Service: 1
There were 4 employees working when we stopped in, and not one bothered to say hello or acknowledge us. We waited for a few minutes while 3 of them talked to each other and didn’t bother to come over and help us. Just as we were about to walk out, we finally got noticed. Several of the ice cream selections were empty and not replenished, and the customer service from the teenage staff was severely lacking. Don’t waste your money or time coming to this location.
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