Blake's Lotaburger

This is the closest location to my house so I come here frequently . I came on Sunday and they were pretty busy. The gentleman who took my order in the drive thru was the same guy who cashed me out and brought me out my order after having me pull forward to wait. You can tell he was stressed but kept a good demeanor and positive attitude . Very respectful and kind. I waited some time but it didn't both me because his customer service was outstanding and that's very rare these days . I've had ruder service and nicer restaurant. It was really refreshing , seemed like he was running the whole place himself . Asked him for his name so I could leave a positive review. Thank you Joseph for a good experience.

Food: 4

Service: 5

Recommended dishes: French Fries, ITSA Burger

Today, I did not want to cook. So I was the 1st in line to order breakfast. Got a #1, bacon with green chili and a coffee. Got home and ate. A little while later, I was so sick. I couldn't walk, had bad cramps, vomiting. Went to the ER, and was told I had food poisoning. This was the only food I had since the day before, at 4pm. Just wondering if anyone had the same experience today.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Burrito

It's ok

Atmosphere: 3

Food: 4

Service: 5

Dear Blake’s,

The last two days I ordered food through your drive thru. BOTH times your inattentive crew messed up my order. I could see through the window they were less than focused on what it is they were doing, seemingly prefering to goof around with each other.

Also, the quality of food both times has decreased SIGNIFICANTLY! Can only guess this is due to a lack of a more aware crew. Shame, really. To top it off, prices have gone up, making the choice of Blake’s in the future, seriously in doubt!

NOT WORTH IT AT THE MOMENT!

Hopes this helps bring Blakes’s back up to their own standards. Cuz this ain’t it.

Very bad customer service to start. The worst I’ve ever encountered at a Blake’s location. We ordered 4 meals for our family and the only thing that came correct was the chicken tenders. The patties on all of our burgers were overcooked and burnt. Sucks to have this type of service for such a great franchise in a great neighborhood. Worst location. We don’t plan to return and will drive the extra time to the location in Rio Rancho.

Atmosphere: 1

Food: 1

Service: 1

For all those putting this location down, let me educate on the process vs competitors like McDonalds and other "fast food" concepts....At Blakes everyone's orders are made fresh to order! They aren't 'held' until ordered...! Can't have it both ways people!

Atmosphere: 5

Food: 5

Service: 5

the best spot in the q 100 jake is the best employee and joshua and jospeh need a raise

Atmosphere: 5

Food: 5

Service: 5

This place was amazing if there was a competition for the best Blake’s it would be this location

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili Cheese Dog, Burrito, Chili Bowl, Burrito Size, Lotaburguer 4 Carnes Queso Bacon, Burger Patty, ITSA Combo Burger and Fries with Cheese, Chili Con Carne, Grilled Cheese Kids Meal, Brownie, Onion Rings, Hamburger, French Fries, Large Seasoned Fries, ITSA Burger, Lota Burger, Chicken Tenders Boat, Cheeseburger

20 min turned to 45 min, food was cold due to it sitting on a cold stainless countertop before they realized. Absolutely disappointing experience. Staff have lost their ability to smile. Food was disappointing and cold. $56 down the drain.

This is the worst of all the locations though ALL the Blakes locations are going down hill fast!

As a NM Native it hurts to say that honestly the locations in Tuscan Arizona are way better than the NM locations. In NM especially the paradise location keep cutting corners and its getting old. (JUST LOOK AT THE LETTUCE THEY USE NOW!!! SO GROSS)

Either go back to the Blakes we all know and love or close your doors and stop opening new locations with awful food control and food quality. #JustDoBetter

Atmosphere: 1

Food: 1

Service: 2

The service and clientele has changed dramatically since the last time I was there your guy's green chilie is hot, hot! Love it !!!

Atmosphere: 5

Food: 5

Service: 5

We have seen this Blakes go downhill for a long time. We used to love going there. The last handful of times it has taken forever to get the food and then it is not correct. Just this last order they forgot a whole frito pie and we ordered burgers with ketchup on it and they both had mustard instead. This is a common occurrence. They even read it back correctly as we order it. The food has often been cold or over cooked. I am not sure what happened but we are now avoiding this location.

Atmosphere: 1

Food: 1

Are all the children who work here special Ed or something? I ask for a number 1 green and get a regular. Need to start drug testing them and calling in cooperate to clear our the pests. Pathetic.

Placed an online order for a breakfast burrito and waited 15 minutes to go pick it up. When I came here I had to wait another 45 minutes. Not worth it especially for breakfast

Atmosphere: 1

Food: 1

Service: 1

They should call them chicken nuggets... smallest tenders I've ever seen, not worth 8 dollars, at least they gave me enough dipping sauce for 3 nuggets. (About half a container full...) ketchup packet for size reference.

Atmosphere: 1

Food: 1

Service: 1