Burrito Express

The only reason this is 5 stars is because I adore Adrienne and her family business and I don't believe the locations mistakes should fall on the owner. On Friday, 10/25 I went in for two orders of green Chile cheese fries with asado. I did not ask for my receipt because I paid for this order and usually have no issues. I go on my lunch break faithfully as I love the food and so do my coworkers. When I got back to work, I went to eat my lunch and my fries were extremely undercooked, as well as my co workers. I called in today, I don't get off until 230pm (they were closed then) and didn't have time to call before they closed and this location is closed on the weekend. The manager, Karina, had no empathy and told me I should've called same day and brought the food back if I wanted it to be remade. Keep in mind, I go on my 30 minute lunch, and I'm extremely busy all day and cannot be on my phone as I work in a bank setting. So I called this morning first chance I had. I wanted it this brought to the attention of the owners because I know they wouldn't approve of how she handled it. Last time I had an issue, the male manager (don't remember his name) was extremely polite and fixed my order no questions asked. I have loved burrito express since I worked there back in 2019. I recommend it to all my friends, family, coworkers, even strangers. Karina should learn proper customer service when it comes to a mistake made on your end. I simply called to bring attention to the issue, didn't ask for a refund and Karina was rude about it. Undercooked food can make someone sick. Also, its a little pricey but I pay because I enjoy the food, but this time I did not. My order was a little over 15$ and it got thrown in the garbage ?. I know I can count on the owners to address the situation. I will not ever go to this location again.
-Esperanza

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chili Cheese Fries

The green Chile ground beef potatoes and cheese is a must when going here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Combo Burrito

We used to work the graveyard shift nextdoor to this location. Swinging by in the mornings was the best part of the day and something to look forward to. The staff is very friendly and the store is always clean. We enjoy and would recommend trying the big breakfast burrito with bacon and red chili ?️. Thankfully we didn't sink with the ship at work, but we do miss the breakfast burritos ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Breakfast Burrito

Average new mexico style restaurant

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Breakfast Burrito

My favorite go to for breakfast, do you all cater? The ultimate asada burrito is to die for! The beans are slamming, the tortilla soft and the chile is perfect! Only reason I didn't give 5 stars, is they charge an online ordering fee, and a pickup fee plus tax and tip! A $9 burrito (which is already expensive) ends up being almost $13. If I'm picking it up, walking in for it, then who gets the fee? Could my burrito be brought out to me on my bus?

Atmosphere: 5

Food: 5

Service: 5

Buying an egg, cheese and bacon burrito and having it contain nothing more than two pieces of egg and about 4 mini potatoes is a scam for me. Page 8 dollars and it was not what I expected. I won't go to that place again

They're everything they advertise. Cheap and quick burritos that are pretty good!

Atmosphere: 5

Food: 5

Service: 5

Great pricing, great food!

Perfect size for a burrito!

Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Prolly one of the worst breakfast burritos I ever had. Was mainly tortilla had no substance

Food: 1

The best breakfast burritos in town, highly recommend. I'd eat here every day if I could.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Breakfast Burrito

Even near closing time the ladies were courteous and fast making delicious burritos for me.

Food: 5

Service: 5

Recommended dishes: Breakfast Burrito

To start, this is by far the cleanest food establishment I have ever seen. Impressive. I ordered online and my food was ready when I got there. It wasobviously freshly made. Fantastic eatery! If you work in this area make this place a staple. You will not regret it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Quesadilla

Good burritos. Service is fast and professional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Burrito

Seriously never disappoints. The best burritos in town!

Loved my burrito!

Atmosphere: 4

Food: 5

Service: 5