The worst experience I've had. One of their employees JOSE is stealing cash payments from the ordering window!
I was in town and drove my autistic brother to grab a quick lunch here at Chick-fil-A after his doctors appointment. We visited around 1pm on Wednesday Oct 4, 2023. There was about a 20 minute wait before we got to the ordering menu. We ordered our food from a older employee named Jose who had an tablet near the menu. After we ordered he asked card or cash. We said cash and he said he could take our payment there. We handed him the cash and continued through the window as we approached the window the girl said the card we used didnt go through and we needed to pay for our meals. We explained we paid cash and handed the cash to Jose at the ordering window. We were told to pull in the parking lot for it to get sorted out. I thought they would make contact with Jose and it would have been a miscommunication issue and they would be bringing out our food. I was wrong. The younger manager came out and said That there was no money's exchanged and we needed to pay for our food again. I explained to her we had handed cash to Jose and but I guess he told them that he had never received any cash. I immediately called the 1800 number and explained what had happened and that we handed cash over at the ordering menu and did not receive any food. They told us it was a privately owned location so that they would handle it differently than corporation because it was privately owned and we would be getting a call soon. About an hour later got a call from the manager on shift hoping for an apology he did the opposite by reiterating everything that was said before that there was no money's exchange and nothing he could do. I asked him if there was a camera that they could look at he said yes but didn't even know what we drove and said there was nothing he could do. I asked him if he didn't even know which car we were driving how could he have saw in a camera plus if he really did see it in a camera he would have saw that there was indeed cash exchanged. He was very unhelpful and couldn't answer a lot of questions just kept saying he could not help us and he was sorry. Any good manager would have made it right or they would have offered some sort of resolution however this manager did neither. The whole ordeal lasted about an hour. Long story short we paid for food we didn't receive one of their employees Jose is stealing Money at the ordering menu when someone pays with cash and the owner is oblivious or is turning a blind eye to the issue. I think there should be a news story that their employees Jose forsure are pocketing money at the ordering window. The manager is either in on it or such a terrible manager he doesnt know what's going on at his own location. This experience probably takes the cake for the most insane drive through incidnt I've ever had. I didn't know whether to make a police report or who to talk to. We paid for something and didn't receive because one of their employees Jose thieves cash at the order window. If it was taken care of professionally and efficiently that would have been one thing but on top paying for food not received and being made felt like I was a liar was the most unprofessional, embarassing experience that I've ever had at a fast food restaurant in my life. Congratulations Chick fil A Albuquerque you win that one. I have told all my friends and family about this terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Cesar Gonzalez
The food is always good at Chick Fil A. Service not so much. I got a rock hard cookie ( they’re supposed to be soft iykyk). I went up to the counter to get it replaced ( didn’t take a single bite). They graciously offered to SELL me a new one. Lame
Atmosphere: 3
Food: 4
Service: 1
James Cain
Drive through staff was wonderful
Atmosphere: 5
Food: 5
Service: 5
Im_alone_lmaoo
The food is always so good and the people are always fun to talk to. Their workers do a good job and bring amazing service.
Atmosphere: 4
Food: 5
Service: 5
T Gordon
This is my go to restaurant for great food!
Atmosphere: 5
Food: 5
Service: 5
Lukas Ultan Vatter
Always super clean and fast service inside. Haven't done drive thru yet
Atmosphere: 5
Food: 5
Service: 5
Sonic the Quahog
Meals are small for the price, but I have never been met with a poorly tasting meal.
I've eaten here 20+ times and each time your staff was helpful and polite, and each menu item was cooked and prepared perfectly.
Keep up with the delicious food you guys! I love coming to this place!
Atmosphere: 5
Food: 5
Service: 3
Karen Sue Conaghan Stein (Susie)
I have tried all the chicken varieties there. The 8 piece nuggets are my fave. When it comes to salads, I love the Southwest salad with avacado ranch dressing.
Atmosphere: 5
Food: 5
Service: 5
Ebrahim Almansoori
The food was late for a reasonable time,however, they gave me 3 gift cards without even complaining!
Atmosphere: 5
Food: 5
Service: 5
Stephen Hunter
Friendly service, tasty food, and clean play area for kids to have fun!
I've experienced the longest wait times at this specific location. Even when using the app it doesn't seem to help speed up the process, I ordered on the app for pickup and still waited about 20-25 minutes inside for my food after arriving. My order was 3 piece tenders and a salad, no drinks, no sides just the 2 items. To top it off after waiting for so long the chicken strips tasted way overcooked and leathery.
Atmosphere: 1
Food: 1
Service: 1
Eric Chavez
The food is always good at any location
Atmosphere: 5
Food: 5
Service: 5
Amy Hernandez
Chick-fil-A is amazing. They have amazing food. What can you say? However as usual, it is a very long wait. I definitely think they could use a better system. I love the Chick-fil-A mini super delicious a little pricey for the amount that you get but the bread on them is very good. In addition, the servers are very friendly. I’ve never had any issues with any of them. It’s just the wait. Good morning I don’t know it’s for my teacher my job. Thank you. Have a good day.
Atmosphere: 4
Food: 5
Service: 3
Robbie Knowles
Charging 85 cents for a very small amount of cookie crumbs. For parfait unbelievable Thank you
The worst experience I've had. One of their employees JOSE is stealing cash payments from the ordering window!
I was in town and drove my autistic brother to grab a quick lunch here at Chick-fil-A after his doctors appointment. We visited around 1pm on Wednesday Oct 4, 2023. There was about a 20 minute wait before we got to the ordering menu. We ordered our food from a older employee named Jose who had an tablet near the menu. After we ordered he asked card or cash. We said cash and he said he could take our payment there. We handed him the cash and continued through the window as we approached the window the girl said the card we used didnt go through and we needed to pay for our meals. We explained we paid cash and handed the cash to Jose at the ordering window. We were told to pull in the parking lot for it to get sorted out. I thought they would make contact with Jose and it would have been a miscommunication issue and they would be bringing out our food. I was wrong. The younger manager came out and said That there was no money's exchanged and we needed to pay for our food again. I explained to her we had handed cash to Jose and but I guess he told them that he had never received any cash. I immediately called the 1800 number and explained what had happened and that we handed cash over at the ordering menu and did not receive any food. They told us it was a privately owned location so that they would handle it differently than corporation because it was privately owned and we would be getting a call soon. About an hour later got a call from the manager on shift hoping for an apology he did the opposite by reiterating everything that was said before that there was no money's exchange and nothing he could do. I asked him if there was a camera that they could look at he said yes but didn't even know what we drove and said there was nothing he could do. I asked him if he didn't even know which car we were driving how could he have saw in a camera plus if he really did see it in a camera he would have saw that there was indeed cash exchanged. He was very unhelpful and couldn't answer a lot of questions just kept saying he could not help us and he was sorry. Any good manager would have made it right or they would have offered some sort of resolution however this manager did neither. The whole ordeal lasted about an hour. Long story short we paid for food we didn't receive one of their employees Jose is stealing Money at the ordering menu when someone pays with cash and the owner is oblivious or is turning a blind eye to the issue. I think there should be a news story that their employees Jose forsure are pocketing money at the ordering window. The manager is either in on it or such a terrible manager he doesnt know what's going on at his own location. This experience probably takes the cake for the most insane drive through incidnt I've ever had. I didn't know whether to make a police report or who to talk to. We paid for something and didn't receive because one of their employees Jose thieves cash at the order window. If it was taken care of professionally and efficiently that would have been one thing but on top paying for food not received and being made felt like I was a liar was the most unprofessional, embarassing experience that I've ever had at a fast food restaurant in my life. Congratulations Chick fil A Albuquerque you win that one. I have told all my friends and family about this terrible experience.
Atmosphere: 1
Food: 1
Service: 1
The food is always good at Chick Fil A. Service not so much. I got a rock hard cookie ( they’re supposed to be soft iykyk). I went up to the counter to get it replaced ( didn’t take a single bite). They graciously offered to SELL me a new one. Lame
Atmosphere: 3
Food: 4
Service: 1
Drive through staff was wonderful
Atmosphere: 5
Food: 5
Service: 5
The food is always so good and the people are always fun to talk to. Their workers do a good job and bring amazing service.
Atmosphere: 4
Food: 5
Service: 5
This is my go to restaurant for great food!
Atmosphere: 5
Food: 5
Service: 5
Always super clean and fast service inside. Haven't done drive thru yet
Atmosphere: 5
Food: 5
Service: 5
Meals are small for the price, but I have never been met with a poorly tasting meal.
I've eaten here 20+ times and each time your staff was helpful and polite, and each menu item was cooked and prepared perfectly.
Keep up with the delicious food you guys! I love coming to this place!
Atmosphere: 5
Food: 5
Service: 3
I have tried all the chicken varieties there. The 8 piece nuggets are my fave. When it comes to salads, I love the Southwest salad with avacado ranch dressing.
Atmosphere: 5
Food: 5
Service: 5
The food was late for a reasonable time,however, they gave me 3 gift cards without even complaining!
Atmosphere: 5
Food: 5
Service: 5
Friendly service, tasty food, and clean play area for kids to have fun!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service! Friendly.
Atmosphere: 5
Food: 5
Service: 5
I've experienced the longest wait times at this specific location. Even when using the app it doesn't seem to help speed up the process, I ordered on the app for pickup and still waited about 20-25 minutes inside for my food after arriving. My order was 3 piece tenders and a salad, no drinks, no sides just the 2 items. To top it off after waiting for so long the chicken strips tasted way overcooked and leathery.
Atmosphere: 1
Food: 1
Service: 1
The food is always good at any location
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A is amazing. They have amazing food. What can you say? However as usual, it is a very long wait. I definitely think they could use a better system. I love the Chick-fil-A mini super delicious a little pricey for the amount that you get but the bread on them is very good. In addition, the servers are very friendly. I’ve never had any issues with any of them. It’s just the wait. Good morning I don’t know it’s for my teacher my job. Thank you. Have a good day.
Atmosphere: 4
Food: 5
Service: 3
Charging 85 cents for a very small amount of cookie crumbs. For parfait unbelievable Thank you
Atmosphere: 3
Food: 3
Service: 1
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