Chuck E. Cheese

10510 Coors Blvd Bypass NW, Albuquerque
(505) 792-9300

Recent Reviews

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Nathaniel Johnson

Had fun with family and friends

Atmosphere: 3

Food: 3

Service: 4

JoAnne “JoJo”

Fun, loud, great

Atmosphere: 5

Food: 4

Service: 4

manuel ramos

Took hour and a half for 1 pizza and fries

Atmosphere: 4

Food: 1

Service: 1

Robert Sotela

Very clean and well spaced games; plenty of room even when there's a crowd. The staff is attentive and the managers do a great job. The prices are affordable and it's a great option for an indoor party.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Pepperoni Pizza

Julian Rivas-Nava

Food was good, and service is great! The atmosphere is good but the problem is that some of the games lack the full experience, example is that the football game has one football instead of 4 so you miss so much time waiting for it to come back and sometimes it gets stuck. The bean bag game only has 2 bags. The skeeball is mixed one lane has 10 balls another has 6 and one has none. One of the shooter game doesn't work and only shows ads on the screen. Also most of the games give a max of 10 tickets even beating the high score.

Atmosphere: 3

Food: 3

Service: 5

Kaila Boston

Pizza was good. Staff was rude. Manager was very nice. Bathrooms were dirty &toilets wouldn’t flush

Food: 3

Service: 2

Patricia Simon

Customer service here sucks!! One of the little girls that was working the cashier side was so rude. She accused me of stealing a card off the display when my husband had found it on the floor by the games. And when we went to go get our prizes, I asked her to checked my card-she rolled her eyes at me and when my friends finished getting their stuff I was then ready to get the toys for my son and she walked away. I had to look over an be like “excuse me, we weren’t finished spending our tickets….” She then rolled her eyes again and came back. When I picked toys are my son she just had an attitude. When I used to work at Chuck E. Cheese, everyone was always so happy and joyful even when time was closing. We never behaved in that way! Very unacceptable. Makes me want to not come back and go to Peter Piper or someplace else. Horrible experience!! I DO NOT RECOMMEND!!

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Make It a Stuffed Crust for Only 2, Large Cheese Pizza

Anthony Jordan

We wanted to take our 3yr old granddaughter some place that her father enjoyed as a kid (20+ years ago). My, how things have changed. They don't have the characters on stage anymore which I was OK with (they always scared my kids). The atmosphere was fantastic, my granddaughter laughed and played the whole time. There were only 4 kids in there plus adults.

The pizza was awful. My order was simple; medium pepperoni with 3 drinks plus the $18 game card. It was like they ran out of ingredients for the pizza. It had a very thin layer of sauce (bare in some spots) and the cheese did not cover the entire pizza. It was disappointing.

Extra for the trampoline? Really? And of course my granddaughter ran straight to that one first. After paying over $50 for bad pizza, drinks and a game card, I think not.

Like I said, it's been a while since we have been here but it would have been VERY helpful if an employee was walking around asking if anyone needed help.

Atmosphere: 5

Food: 1

Service: 2

Aurora Gorton

had a great time at the minion party! skeletons were kind of offputting, one kept staring at everyone through the window.....

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Riley's Birthday Cake, Large Cheese Pizza

huge bazoinkas a hochi mama

Great restaurant but the minion party was a bit too much... why are there skeletons here

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Riley's Birthday Cake, Pepperoni Pizza

Shalyn Calabaza

Cold inside

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Medium Pizza, Salad Bar

Gage Barnes

Without a doubt the most horrible service I've ever recieved, every single part of our party was 30+minutes late (out of our 2 hour party) they did not give us any additional time at the table. We ordered food that never came, then after we told them we no longer wanted it they gave us something we never even ordered. We also never recieved the goodie bags and had to ask about them, and they said they were out and would give us tickets. Every time we had an issue the manager was rude and would talk over me refusing to hear what I was saying. For a more in depth description, feel free to look below.

We decided to go here for our sons birthday party, we bought the highest party package available, and we were very excited because it seemed like a great deal. They gave us a whole sheet that told us exactly when and how everything was supposed to work. Within about 20 minutes of our arrival we started noticing issues. It started ok, but at the 45 minute mark everything started falling apart. We ordered wings which cost $35, and never arrived, and we never had our cake delivered and the birthday show that was all scheduled to start after 45 minutes never came. We were supposed to get cake, dip n dots, and goodie bags. At the 1 hour mark I went to ask what was going on, and we were told we never ordered wings, and that they had more parties then usual and they were running late. They never told us anything about this, and we only had 2 hours at the table. They also said that they had no hoodie bags. They finally started the birthday show about 30 minutes late, and we were the only table not to get our cake. It also took another 15 minutes for the dip n dots to come out. During all of this they also dropped off the wings they said we didn't order and we told them we didn't want, and it was not even the right kind. When we told them we didn't order them they just dropped them on the table and left. We then had to go hunt down someone to let us do the ticket blaster at about the 1 hour 45 minutes mark, this was supposed to be done at the 1 hour mark. They then came and started clearing our table with no warning taking one of our souvenir cups off the table. They told us they would give us a warning close to the end of the 2 hours, but it never came. I went to talk to the manager about this twice and both times he talked over me, and said they had more parties then usual, and wouldn't even listen to the issues I was having. I understand that issues will come up, but the fact that there was 0 communication, and whenever we mentioned a problem we were interrupted and the manager was extremely rude. It was like he was mad that we wanted the things we paid for to happen at the times they told us they would happen. It felt very unprofessional and ended up being what felt like a total waste of money. I then asked for a number of someone I could talk to that would actually listen and got a 888 number that isn't open over the weekend. There was a few people that seemed to genuinely want to help and do their job, but the majority felt like we were an inconvenience for asking for the things we had paid for.

Atmosphere: 1

Food: 1

Service: 1

Mandy Davis

Great place for kids to play and be safe

Atmosphere: 4

Food: 3

Service: 3

Kurt Sr

A little dirty

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Boneless Wings

Jeannette Willette

You don't come here for the food, but it's not bad. I really love taking my granddaughter to this location because they care about ensuring everything is sanitized. Every time we have gone, I have seen someone sanitizing the machines at least twice during our visit.

Atmosphere: 5

Food: 3

Service: 5

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