Dairy Queen (Treat)

Based on previous reviews and my most recent experience, this particular location could use new management.

I tried to place a delivery order for 2 Blizzards (Oreo Blizzards with Cookie Dough and Brownie). Unfortunately, none of the delivery food apps (Uber Eats, Door Dash, Grubhub) would provide the option for 2 additional toppings - only 1. I contacted the store via phone and explained to them that I'd be happy to pay the additional 80 cents for the extra topping (brownie), however the online app would not provide that option and then asked him as a courtesy if they could throw in a scoop of brownie to my order. Specifically I stated, "could you do me an 80 cent favor so I can place a $15.00 order to your business?"

The gentleman I was speaking to responded by saying, "well, you’re asking for something for free so no - we won't do that".

Next, I contacted the Dairy Queen on Holly and Paseo Del Norte and explained the situation. The woman who answered responded by saying, "I'm so sorry about that...we can definitely do that for you". She placed me on hold so I could place the delivery order and then hand write notes of my request on the receipt.

I called the Dairy Queen on Eubank and Juan Tabo back again and requested a manager. Little did I know that the gentleman I spoke with the first time WAS the manager. I let him know that the location on Holly/Paseo was more than happy to accommodate my request and his response was, "All stores are independently owned and I have a customer in my lobby." He then proceeded to hang up on me.

Clearly the management at this location is incapable of being flexible due to technical issues on the customer side. More importantly, he could use some educating on profit margins...80 cents off for a $15.00 purchase AND returning business is a win in comparison to a spoonful of brownie inventory.

This Eubank location is nearest to my home, however I'll bypass to drive the extra 10 minutes and/or add an extra tip for delivery drivers to order from Holly/Paseo instead.

- Update 1 day later…

When I tried to place this order yesterday, I was out of town trying to order delivery as it was my daughter’s birthday. Thanks to the team at the Holly/Paseo location, she received her blizzard just how she asked.

I’m back in town today and thought I’d swing by the Holly/Paseo location to thank them in person - and place another order (picture attached). The store manager offered my daughter a free blizzard as thanks for our business and explaining the situation in person. I politely declined and instead paid full price for their, “above and beyond” customer service yesterday.

All told, Dairy Queen on Eubank lost out on $45 worth of business over 2 consecutive days because the manager was more concerned about his 80 cent spoonful of brownie….hopefully more with this review.

I’m shocked at how horrible the manager’s customer service was. My grandma was sold five, dollar-cone gift cards and gifted them to my kids for Christmas. I made a special trip with my 5 year old, dressed up and everything, to go get it. Only to be met with a, “we don’t do that here” from the manager. Just yesterday I took my two other children to the paseo location to fulfill it with no issues. He insisted that they are different locations and do different things. That’s fine. But seriously, he’d rather make a five year old cry than just make up the difference. He refused to even check the amount on the gift card. I’m absolutely baffled. Better places deserve your business than this one.

Atmosphere: 1

Food: 1

Service: 1

Ordered then asked for nuts on your banana split. After it was made then said it’s going to be an extra charge. What peanuts made out of gold. Just spent 30 Not again.

Atmosphere: 1

Food: 4

Service: 1

I went to go get a ice cream with some friends and I was having a good time and then I took one step into this place and I could not believe the stench that was emanating from this establishment. It smelled like you dads ass crack on hot summer day . I could not believe that they thought it was ok to run this place in such a condition. We were planing to eat there but could not. I was impressed by the costumer service but disappointed in the atmosphere.

Atmosphere: 1

Food: 5

Service: 5

Love the blizzards. They still have low cost items, like the $5 for 2 items which is a great option for smaller appetites.

Atmosphere: 5

Food: 5

Service: 5

No matter when we visit or how long the line is, we are in and out. Most efficiently run DQ I've ever been to.

Atmosphere: 5

Food: 5

Service: 5

Closed early. Disappointing. Why say open until 10 if you are going to close early?

One of the only places to get a banana split.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split

Always great.

Atmosphere: 5

Food: 5

Service: 5

Closed early. Disappointing. Why say open until 10 if you are going to close early?

Love, love ,love the cheese burger.

Atmosphere: 5

Food: 5

Service: 5

Manager at this location is completely unprofessional. An Amazon guy came in to use the restroom and she cussed the man out. I could not believe what I was seeing

Atmosphere: 1

Food: 1

Service: 1

My husband went in to this Dairy Queen and spoke to Eric and he got the order and asked for a courtesy cup of water and Eric got it slammed it on the table and said next time it’s for customers in an extremely rude tone. Do better Eric!

Remember the days when you could ask to have your cone double dipped - which keeps the ice cream from melting and dripping down your shirt and lap before you could eat it? Forget that courtesy at this location. The franchise owner tried to sell me on the idea that it was a "health hazard" to do that. Health Hazard??? Seems like it's a more of a 'money hazard' and a second dip costs too much to give it away. Check around, other Abq. locations are still double dipping.

Atmosphere: 1

Food: 5

Service: 1

Very good ice cream.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Ice Cream Cake