last-night I went to effex with my boyfriend and some friends to celebrate the new year. We arrived about 25 minutes before the ball dropped so we got in line at the bar on the 2nd floor. My boyfriend and I ordered two double shots of tequila with some cranberry to chase, since it was so busy, we weren’t able to get our drinks until after the ball had dropped, I only mention this for the sake of a time frame. Anyways, we got our drinks and we were charged $14.00 for the two double shots and the cranberry juice, we tipped $2, so $16 total. An hour later, about 30 minutes before effex closed, we went back to order two more drinks at the same bar on the 2nd floor. We ordered two single shots, this time we had a different bartender, Nicole. She got our drink order wrong, she mixed the tequila and juice after I asked for them separately but that wasn’t a big deal and I wasn’t even going to correct her, I was fine taking the drinks. The problem came when she said the total would be $18. I was immediately taken aback and said “my boyfriend and I were here earlier and were charged $14 for two double shots” she immediately gets a nasty attitude and says “I doubt that” so she asks the bartender who had served us prior, then handed us the receipt for $18. I should have told her to give us a refund because I was completely turned off by the bad attitude and poor customer service. I decided to write three fat zeros on the tip line and at the bottom of the receipt, I wrote that she was RUDE. I slid the pen and receipt back at her and it ended up falling on the floor and then I just walked away with my drinks. Not even 5 minutes later, my boyfriend and I get kicked out for ‘throwing’ something at the bartender. I couldn’t believe what I was hearing and I was so confused, when did I throw something at her?? So I explained my side of the story, the security guard was very polite, I didn’t get his name but I was told he’s head of security. He heard me out and suggested I make a complaint.
I have been a bartender and I have also been a security guard so I really didn’t want to cause trouble. All I wanted was to know why I was being charged more, maybe it was the type of tequila we were served because I didn’t specify, or maybe it was just a mistake. I just wanted to know why. Instead of trying to figure it out and see if she can give me some sort of explanation, Nicole was completely rude and displayed horrible customer service skills.
I would suggest speaking with your bartender Nicole, maybe she needs more training or something.
Atmosphere: 3
Service: 1
Javier Lechuga (Java)
I miss the old
Atmosphere: 3
Service: 3
Angelique Montoya
HORRIBLE experience, I spent $40 on two tickets for a Halloween event, when I arrived they wanted $40 on top of the ticket price! Not to mention 18 and 21 were mixed and all were drinking, it's an unsafe place to be and way to expensive for a mediocre venue.
Atmosphere: 1
Service: 1
Tucson Local
HANDS DOWN THE BEST CLUB IN DT BURQUE ! Employee Carol was super helpful &” friendly, along with the rest of the staff . They have different levels of dance floors &” like 5 bars so there’s tons of options. I love this club &” I will most DEFINITELY be back !
Atmosphere: 5
Food: 5
Service: 5
Aidan McConnell
Security is so racist. Be very careful if you are going here, especially if you’re are a POC woman. Not ADA compliant either. I’m going to be talking to my attorney about a potential disability and gender discrimination lawsuit
Atmosphere: 2
Food: 1
Service: 1
Logan Velderrain
They host great shows for edm, the rooftop patio was a great setup and made dancing in the rain a fun time
Atmosphere: 5
Service: 5
Gevoni Briseno
Terrible. Never come here. I’m overweight and they treated as if I didn’t exist and tried to tell me my id was fake because it’s not from
Atmosphere: 1
Food: 1
Service: 1
alyssa lucero
I used to love effex it felt like home! It is that safe space for people! But after last night don’t think I will ever return me and my man got kicked out because some dude tried to fight my man because we supposedly knocked his drink And oh that dude knew the DJ so he didn’t get kicked out or do anything wrong. Very disappointed!
Squid Kjellberg
Changing from 1 star to 5 which I would've liked to put initially. Bobby gave me a call and was a tremendous help. Listened to my concerns and addressed all of them, cannot wait to come back and enjoy the music as always. Thank you guys!
I usually love going to Effex and have been coming for some time but after this previous weekend I'm unsure if I will return. My group and I ordered 3 shots, 2 on one tab coming out to $14, 1 on the other coming out to $12. The math is not mathing guys. I was taken aback by the price and decided to not leave a tip due to that and the service he was giving. Today, two days later, I have an "updated charge" to my Effex total meaning the bartender gave themselves a tip that I did not write on the receipt.
Atmosphere: 5
Food: 5
Service: 5
Andrew Bow
The security here needs a severe ego check. Effex has gender neutral bathrooms and have a rule that there is only one person in a stall at a time, which makes complete sense. Very valid rule after it was explained to me by the very nice woman at the door. I didn’t know this rule before my girlfriend needed to use the restroom. None of the stalls have any locks, and there are men in the restroom, so I go in the stall with her to hold the door shut and to make her feel safe. I was 5 feet away from her, facing away, holding the door shut. Again, not doing anything weird. A random man tried to enter the stall, while my girlfriend is still using the restroom, banging on the door and shoving trying to get into the stall, yelling at us. I tell him to wait his turn and to F off because in my mind, it’s some random creep trying to peep or do who-knows-what. He keeps trying to enter the stall by banging and kicking at the door after i repeatedly say there is a woman who is not clothed and to wait. The whole time this man is trying to kick down the door, never explaining to me who he is, so I continue holding the door. She finishes and we walk out and it’s security and they threaten me and my girlfriend with violence saying they will “drop both of us immediately” if we don’t leave the bar. My girlfriend has never felt more unsafe, thinking a random man was trying to barge into her stall. And feeling unsafe by the people who’s job it is to keep the bar safe. Again, I get the rule and it makes perfect sense, but if I’m holding the door closed for my girlfriend and some random person tries to barge in on her, I will hold the door shut. Not once did the man say he was with security. She is still crying because it scared her so much, and it happened hours ago. Security should be there to make you feel safe, not like someone is trying to break in a stall and assault you. Completely uncalled for and deplorable behavior by Effex staff. Will never return to this bar. Install locks and train your staff. Not once did the man trying to enter the stall say he was staff. Obviously I was not going to let him in, for her safety. Absolutely despicable behavior from the Effex staff. You made my girlfriend feel unwelcome and more importantly, very unsafe. Had security told me who was at the door, told me one person in the stall at a time, I would have happily held the door from the outside and there wouldn’t have been a problem. $20 paid to have us both feel unsafe and threatened by your own staff.
I once thought this was one of the most inclusive fun places in Albuquerque. This is no longer the case. I would go here on a regular basis and have a great time. This last time I went, I had the worst experience. I invited some folks who were from the UK. They did not understand tip system. The bartender threw a fit, and when the person apologized and tried to give a tip he called security and refused service instead of being understanding. I am very disappointed, especially considering that we were one of the very few Black people in the club, and the bartender was also the only black man serving. I expected more patience from somewhere that claims to be inclusive... especially during pride month. I guess Effex is no longer the place it once was.
Atmosphere: 3
Service: 1
Zokon
New to night clubs. I was going to visit a few times before reviewing but the bartender (ripped and tatted guy) at the top floor refused service because I didn’t tip for a beer the first time? To quote him, he immediately told me after waiting 20 minutes in line “do you work for free? — you don’t tip so I’m not serving you” (Something like that. I was tipsy and the music is loud.) The beer is already pricey (he charged me $6 for a miller lite) so I assumed they were paid enough for an area like this. The guy popped open the cap and expected a tip for that? Mind you, I tip pretty well at bars and restaurants. But for a cheap beer? Genuinely don’t understand. Brushed it off since I had my wine before heading in anyway. As far as security, i haven’t had a problem with them. They were always cool with me as a single guy walking in and dancing well (wink). I’d assume coming in before 10:30PM will give you an easy pass since they need people inside. Otherwise, it gets packed after 11:30PM or so.Aside from that, the music on the top floor hits the spot for me. Restrooms are not too bad, building as a whole isn’t too shabby either. But again, new to night clubs. Give this place a try.Forgot to mention, the last time I came here, the mid level bartender was HAMMERED by 9:30PM. Bouncing around the counter for a beer. Didn’t really care at the time since she charged me properly like the rest. ($4 for a miller lite). Still felt bad for her though.Tip: Ask for the drink prices before handing your money. Prevents them from stealing a dollar or two.
Galen
Downvoting this place all the way. What others are saying about the security is 100% correct. I was relaxing, enjoying a drink on one of the couches. I just got in after paying the cover charge, and was half watching the crowd dancing, half scrolling Facebook on my phone. Some girl approached me and said I was "staring at girls" and was going to report me. I apologized for the confusion, and said I was only watching the crowd having a good time and enjoying the music. I was not drunk and was only on my first drink. I sat back down, and a moment later, security told me that "there were some complaints" and I had to go. I wasn't drunk and I wasn't doing anything wrong. So, my assumption is that security will kick people out if they hear or suspect anything they dislike. i.e. vapes, they assume a person is too drunk, a single (baseless) complaint, etc.Annoying experience all around. I was just visiting the city to take care of my aunt in hospice all weekend and I wanted to have a fun evening. Kind of ruined the whole night for me, personally. Never going again and want my money back.And to that girl; get over yourself. Even if I was looking at girls, it's a night club. Like, seriously?
Atmosphere: 1
Food: 1
Service: 1
Diana Martinez
Let people at least grab water! close the whole thing 20 min before and have someone at the door laying on throw up and cant even give water. FALSE ADVERTISING! They close at 1340 or 0140 AM
last-night I went to effex with my boyfriend and some friends to celebrate the new year. We arrived about 25 minutes before the ball dropped so we got in line at the bar on the 2nd floor. My boyfriend and I ordered two double shots of tequila with some cranberry to chase, since it was so busy, we weren’t able to get our drinks until after the ball had dropped, I only mention this for the sake of a time frame. Anyways, we got our drinks and we were charged $14.00 for the two double shots and the cranberry juice, we tipped $2, so $16 total.
An hour later, about 30 minutes before effex closed, we went back to order two more drinks at the same bar on the 2nd floor. We ordered two single shots, this time we had a different bartender, Nicole.
She got our drink order wrong, she mixed the tequila and juice after I asked for them separately but that wasn’t a big deal and I wasn’t even going to correct her, I was fine taking the drinks. The problem came when she said the total would be $18. I was immediately taken aback and said “my boyfriend and I were here earlier and were charged $14 for two double shots” she immediately gets a nasty attitude and says “I doubt that” so she asks the bartender who had served us prior, then handed us the receipt for $18. I should have told her to give us a refund because I was completely turned off by the bad attitude and poor customer service.
I decided to write three fat zeros on the tip line and at the bottom of the receipt, I wrote that she was RUDE. I slid the pen and receipt back at her and it ended up falling on the floor and then I just walked away with my drinks. Not even 5 minutes later, my boyfriend and I get kicked out for ‘throwing’ something at the bartender. I couldn’t believe what I was hearing and I was so confused, when did I throw something at her?? So I explained my side of the story, the security guard was very polite, I didn’t get his name but I was told he’s head of security. He heard me out and suggested I make a complaint.
I have been a bartender and I have also been a security guard so I really didn’t want to cause trouble. All I wanted was to know why I was being charged more, maybe it was the type of tequila we were served because I didn’t specify, or maybe it was just a mistake. I just wanted to know why. Instead of trying to figure it out and see if she can give me some sort of explanation, Nicole was completely rude and displayed horrible customer service skills.
I would suggest speaking with your bartender Nicole, maybe she needs more training or something.
Atmosphere: 3
Service: 1
I miss the old
Atmosphere: 3
Service: 3
HORRIBLE experience, I spent $40 on two tickets for a Halloween event, when I arrived they wanted $40 on top of the ticket price! Not to mention 18 and 21 were mixed and all were drinking, it's an unsafe place to be and way to expensive for a mediocre venue.
Atmosphere: 1
Service: 1
HANDS DOWN THE BEST CLUB IN DT BURQUE ! Employee Carol was super helpful &” friendly, along with the rest of the staff . They have different levels of dance floors &” like 5 bars so there’s tons of options. I love this club &” I will most DEFINITELY be back !
Atmosphere: 5
Food: 5
Service: 5
Security is so racist. Be very careful if you are going here, especially if you’re are a POC woman. Not ADA compliant either. I’m going to be talking to my attorney about a potential disability and gender discrimination lawsuit
Atmosphere: 2
Food: 1
Service: 1
They host great shows for edm, the rooftop patio was a great setup and made dancing in the rain a fun time
Atmosphere: 5
Service: 5
Terrible. Never come here. I’m overweight and they treated as if I didn’t exist and tried to tell me my id was fake because it’s not from
Atmosphere: 1
Food: 1
Service: 1
I used to love effex it felt like home! It is that safe space for people! But after last night don’t think I will ever return me and my man got kicked out because some dude tried to fight my man because we supposedly knocked his drink And oh that dude knew the DJ so he didn’t get kicked out or do anything wrong. Very disappointed!
Changing from 1 star to 5 which I would've liked to put initially. Bobby gave me a call and was a tremendous help. Listened to my concerns and addressed all of them, cannot wait to come back and enjoy the music as always. Thank you guys!
I usually love going to Effex and have been coming for some time but after this previous weekend I'm unsure if I will return. My group and I ordered 3 shots, 2 on one tab coming out to $14, 1 on the other coming out to $12. The math is not mathing guys. I was taken aback by the price and decided to not leave a tip due to that and the service he was giving. Today, two days later, I have an "updated charge" to my Effex total meaning the bartender gave themselves a tip that I did not write on the receipt.
Atmosphere: 5
Food: 5
Service: 5
The security here needs a severe ego check. Effex has gender neutral bathrooms and have a rule that there is only one person in a stall at a time, which makes complete sense. Very valid rule after it was explained to me by the very nice woman at the door. I didn’t know this rule before my girlfriend needed to use the restroom. None of the stalls have any locks, and there are men in the restroom, so I go in the stall with her to hold the door shut and to make her feel safe. I was 5 feet away from her, facing away, holding the door shut. Again, not doing anything weird. A random man tried to enter the stall, while my girlfriend is still using the restroom, banging on the door and shoving trying to get into the stall, yelling at us. I tell him to wait his turn and to F off because in my mind, it’s some random creep trying to peep or do who-knows-what. He keeps trying to enter the stall by banging and kicking at the door after i repeatedly say there is a woman who is not clothed and to wait. The whole time this man is trying to kick down the door, never explaining to me who he is, so I continue holding the door. She finishes and we walk out and it’s security and they threaten me and my girlfriend with violence saying they will “drop both of us immediately” if we don’t leave the bar. My girlfriend has never felt more unsafe, thinking a random man was trying to barge into her stall. And feeling unsafe by the people who’s job it is to keep the bar safe. Again, I get the rule and it makes perfect sense, but if I’m holding the door closed for my girlfriend and some random person tries to barge in on her, I will hold the door shut. Not once did the man say he was with security. She is still crying because it scared her so much, and it happened hours ago. Security should be there to make you feel safe, not like someone is trying to break in a stall and assault you. Completely uncalled for and deplorable behavior by Effex staff. Will never return to this bar. Install locks and train your staff. Not once did the man trying to enter the stall say he was staff. Obviously I was not going to let him in, for her safety. Absolutely despicable behavior from the Effex staff. You made my girlfriend feel unwelcome and more importantly, very unsafe. Had security told me who was at the door, told me one person in the stall at a time, I would have happily held the door from the outside and there wouldn’t have been a problem. $20 paid to have us both feel unsafe and threatened by your own staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I once thought this was one of the most inclusive fun places in Albuquerque. This is no longer the case. I would go here on a regular basis and have a great time. This last time I went, I had the worst experience. I invited some folks who were from the UK. They did not understand tip system. The bartender threw a fit, and when the person apologized and tried to give a tip he called security and refused service instead of being understanding. I am very disappointed, especially considering that we were one of the very few Black people in the club, and the bartender was also the only black man serving. I expected more patience from somewhere that claims to be inclusive... especially during pride month. I guess Effex is no longer the place it once was.
Atmosphere: 3
Service: 1
New to night clubs. I was going to visit a few times before reviewing but the bartender (ripped and tatted guy) at the top floor refused service because I didn’t tip for a beer the first time? To quote him, he immediately told me after waiting 20 minutes in line “do you work for free? — you don’t tip so I’m not serving you” (Something like that. I was tipsy and the music is loud.) The beer is already pricey (he charged me $6 for a miller lite) so I assumed they were paid enough for an area like this. The guy popped open the cap and expected a tip for that? Mind you, I tip pretty well at bars and restaurants. But for a cheap beer? Genuinely don’t understand. Brushed it off since I had my wine before heading in anyway. As far as security, i haven’t had a problem with them. They were always cool with me as a single guy walking in and dancing well (wink). I’d assume coming in before 10:30PM will give you an easy pass since they need people inside. Otherwise, it gets packed after 11:30PM or so.Aside from that, the music on the top floor hits the spot for me. Restrooms are not too bad, building as a whole isn’t too shabby either. But again, new to night clubs. Give this place a try.Forgot to mention, the last time I came here, the mid level bartender was HAMMERED by 9:30PM. Bouncing around the counter for a beer. Didn’t really care at the time since she charged me properly like the rest. ($4 for a miller lite). Still felt bad for her though.Tip: Ask for the drink prices before handing your money. Prevents them from stealing a dollar or two.
Downvoting this place all the way. What others are saying about the security is 100% correct. I was relaxing, enjoying a drink on one of the couches. I just got in after paying the cover charge, and was half watching the crowd dancing, half scrolling Facebook on my phone. Some girl approached me and said I was "staring at girls" and was going to report me. I apologized for the confusion, and said I was only watching the crowd having a good time and enjoying the music. I was not drunk and was only on my first drink. I sat back down, and a moment later, security told me that "there were some complaints" and I had to go. I wasn't drunk and I wasn't doing anything wrong. So, my assumption is that security will kick people out if they hear or suspect anything they dislike. i.e. vapes, they assume a person is too drunk, a single (baseless) complaint, etc.Annoying experience all around. I was just visiting the city to take care of my aunt in hospice all weekend and I wanted to have a fun evening. Kind of ruined the whole night for me, personally. Never going again and want my money back.And to that girl; get over yourself. Even if I was looking at girls, it's a night club. Like, seriously?
Atmosphere: 1
Food: 1
Service: 1
Let people at least grab water! close the whole thing 20 min before and have someone at the door laying on throw up and cant even give water. FALSE ADVERTISING! They close at 1340 or 0140 AM
Bouncer was nice
Loading...