Einstein Bros. Bagels

Food was good. Pricey. Hot mocha was good. Friendly staff. The employee would smoke her cigarettes by the entrance and when she came in to help i dont think she washed her hands. The place is pretty dirty. The floors, walls, the trim by the wimdows.

Atmosphere: 1

Food: 3

Service: 3

I rarely leave reviews unless absolutely necessary, and unfortunately today was one of those occasions, specifically for this location.

I placed a mobile order this morning for five Baker’s Dozen & Shmear to deliver breakfast to five different veterinary clinics. When I arrived around 9:20 a.m., my order had been condensed into two large boxes with a note attached stating there was an issue and to see the cashier.

The cashier I spoke with was kind and helpful, and explained that due to a supply shortage, all 60 bagels were placed into two boxes. While I understand supply issues happen, I explained that the orders needed to be separated since it was being delivered to five different locations.

At that point, the shift lead or manager or whoever she was response was abrupt, defensive, and dismissive rather than helpful. I was told the bagels “couldn’t be bagged” due to concerns about the bags ripping, and the tone made it feel as though my request was unreasonable and I was an inconvenience for even stating so. No alternative solution was offered.

I ultimately asked for bags and divided the order myself in my car, which took an additional 20 minutes. I tested the bags and, shocker, had no issues — none ripped or showed signs of tearing, even after delivery.

When I later returned after bagging the bagels to ask about a coffee I believed was included in the order (which turned out to be my mistake), I was again met with the same confrontational tone from the same shift lead instead of a simple clarification.

I understand stores get busy and shortages happen, but clear communication and basic courtesy go a long way. Unfortunately, the lack of assistance and the dismissive tone turned what should have been a straightforward pickup into a stressful and upsetting experience.

Atmosphere: 1

Food: 3

Service: 1

Great customer service, coffee and bagels are always fresh

Atmosphere: 5

Food: 5

Service: 5

Good place for a quick breakfast 🙂

Atmosphere: 5

Food: 5

Service: 5

Came in to pick up an online order 20 minutes after placed as instructed by app. No order waiting. I stood waiting for 9 minutes while 4 employees stood around laughing and one sweeping. Finally an employee asks what my name was on the order. When I tell her she stated they didn’t make it because they were out of our chosen bagels. I’m not upset that they ran out but that no one including the manager ever asked. 40 year old manager was focused on throwing trash and another sweeping and other two laughing. It is 11:30am. They close at 3pm so I didn’t walk in at close with high expectations. If they were teenagers learning would be one thing. But adults and a manager? #fail your attention should be the customer first.

Atmosphere: 1

Food: 4

Service: 1

This place is gross. I have been there when staff are cleaning and spraying stuff over the bagels. Today there was a girl with huge dreadlocks her hair was everywhere as she handled bagels. This place is filthy!

Atmosphere: 1

Food: 1

Service: 1

I preferred a Texas brisket. I was craving this sandwich all week and now that I had enough money to order it. I get it and where’s the brisket? The main thing I was craving and they don’t even bother putting it on.

Atmosphere: 1

Food: 1

Service: 1

OK so had up, I love there bagels, but nothing worse then ordering a dozen and no of them are pre-cut and they told me there was napkins and knives inside the box, well i get on the road and open them up to get one and nothing.... so just check and make sure u have everything they say they did.

Kmari girl is the best she is always friendly and always smiling this location is my favorite best service.

Atmosphere: 5

Food: 5

Service: 5

First time here with a gift card. Ordered a strawberry everything bagel and was given jelly instead of strawberry cream cheese and they were out of the everything bagel which is my favorite.

I had a wonderful experience. The entire staff was friendly and polite. Of course the bagels were excellent too. The restaurant was very clean. They had a wide selection of bagels available for me to choose from.

Atmosphere: 5

Food: 5

Service: 5

Customer service is bad beyond belief. Don't misunderstand your order being called out or they'll treat you like an idiot.

Atmosphere: 1

Food: 1

Service: 1

The short manager with the curly hair With a star tattoo on her neck was pretty rude to her employees as well as serving me a dry all nighter bagel with almost no chipotle mayo you could tell she was in a rush and in a very big hurry for I don’t know what? because she wasn’t going anywhere? lol It was just the beginning of their shift? So I was so confused on why she was being rude and such in a hurry. If you can’t handle managing a sandwich shop then maybe you shouldn’t be a manger lol bagel was dry and not as good as it typically is. I did not appreciate the managers vibe very un welcoming 👎🏽

Atmosphere: 3

Food: 3

Service: 4

The bagels are always good, but this location was a bit off in the service department. No hello, welcome, give us one moment to take your order; I was ignored for a good while before having my order taken.

I then paid, and not one minute later, asked if I was helped and paid for by the same girl who just rung me out?! She was confused if I actually paid so I showed her my receipt. It was really odd

Food: 4

Service: 2

This is one of the worst locations in Abq. They are always getting my order wrong, and the food is almost always cold and disgusting.

Atmosphere: 1

Food: 1

Service: 1