Was intrigued by the outside, so decided to stop and have a drink. We were asked to seat ourselves and waited for service for 15 minutes. We were never waited on so we left. Won’t be back. A bar
Atmosphere: 2
Krishna Bhavana Sivaraju
It was a great place initially but bad experiences increased with the changed staff at El Patio Rio? I like the restaurant and we frequent there. Messed up orders and overcharging has become very common these days which made our visits very less frequent. From 2-3 times a week to 2-3 times a month.
The recent incident was the cherry on the top. The waiter seemed new, never saw her before. She messed up the order but not so much and she seemed middle aged, couldn’t point it out, out of respect. She was intentionally denying us the sides that come with the order saying they ran out of them. She overcharged us and when we pointed it out her attitude changed extremely rude. I went to the back to enquire about the sides that we asked for before and the other servers said they were available and were happy to get them for us from the kitchen (Some of them have waited on us before and they were nice). She was stationed in the kitchen and made sure none of other waiters come our way and sent them the other way out. It was all visible and audible to us. The other waiters had to eventually come our way some time or the other and they were pretty dismissive of us after she made all the scene. We waited there for 20 mins just so that we can get an escalation contact which they repeatedly denied.
After all the humiliation, we came out and called their other branch at Harvard. The staff member that picked up was apologetic and promised he would pass on my contact information to the owner. I am glad for the response but never got a call back for follow up from anyone from the restaurant side.
Atmosphere: 1
Food: 1
Service: 1
Jan Ciesko
One of the best restaurants in town.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Baldwin
A long-time favorite. Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Chicken Enchiladas, Green Chili Con Queso, Carne Adovada
Mel R.
What has happened to this place? As recently as a year ago I had good experiences there. But, the last two times....lame. Everything was lukewarm today...the draft beer and my dinner. Two tiny tough enchiladas with maybe three tablespoons of chicken filling between them and a side of maybe five small potato cubes. And, I realized on the way home that the "sopapilla with every meal" never made it to my table, and I forgot to ask. Not worth the $30 I paid for dinner, one beer, and a tip. The cute patio isn't enough....I want good food too! I give up on this place.
Atmosphere: 4
Food: 1
Service: 2
Michael Shumate
Food was good service slow
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco a La Carta Blanca, Dessert, Huevos Rancheros
Carol Holt
Such good food!! One of my favorites for Mexican breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Huevos Rancheros
Thomas Temple
Nice patio, great service, only knock is no sopapillas served with my enchiladas, otherwise authentic New Mexico food.
Atmosphere: 5
Food: 4
Service: 5
John L
Not what it use to be. Been going since they opened this location and it’s always been good. However, this last time the portions were half the size and the potatoes were terrible. Not sure if we will return.
Quick to be seated, friendly staff, food was excellent. This place was recommended to us and we highly recommend to others.
Lynne Adams
Great food.
renee Harrin
The food I had this evening is the worst food I have ever had in New Mexico . Potatoes were ice cold , chile relleno was burnt . Worst service , staff is extremely rude . Why there is a long line to to be seated is beyond me ? So many other New Mexican restaurants to choose from . Where is the manager or owner ?
Atmosphere: 1
Food: 1
Service: 1
Demaree Sanchez
Perfect neighborhood restaurant. Friendly staff and great food
Tony Roble
Haven't been here in a couple years, still infested with flies, if the flies are this bad at your tables, I can't even imagine how bad they are in the kitchen. How is this place still even open?? Ok service, food portions have been cut in half it seemed like. And still overpriced. Will never go back here again.
The food and service were outstanding
Atmosphere: 3
Food: 5
Service: 5
Was intrigued by the outside, so decided to stop and have a drink. We were asked to seat ourselves and waited for service for 15 minutes. We were never waited on so we left. Won’t be back. A bar
Atmosphere: 2
It was a great place initially but bad experiences increased with the changed staff at El Patio Rio? I like the restaurant and we frequent there. Messed up orders and overcharging has become very common these days which made our visits very less frequent. From 2-3 times a week to 2-3 times a month.
The recent incident was the cherry on the top. The waiter seemed new, never saw her before. She messed up the order but not so much and she seemed middle aged, couldn’t point it out, out of respect. She was intentionally denying us the sides that come with the order saying they ran out of them. She overcharged us and when we pointed it out her attitude changed extremely rude. I went to the back to enquire about the sides that we asked for before and the other servers said they were available and were happy to get them for us from the kitchen (Some of them have waited on us before and they were nice). She was stationed in the kitchen and made sure none of other waiters come our way and sent them the other way out. It was all visible and audible to us. The other waiters had to eventually come our way some time or the other and they were pretty dismissive of us after she made all the scene. We waited there for 20 mins just so that we can get an escalation contact which they repeatedly denied.
After all the humiliation, we came out and called their other branch at Harvard. The staff member that picked up was apologetic and promised he would pass on my contact information to the owner. I am glad for the response but never got a call back for follow up from anyone from the restaurant side.
Atmosphere: 1
Food: 1
Service: 1
One of the best restaurants in town.
Atmosphere: 5
Food: 5
Service: 5
A long-time favorite. Enjoy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Chicken Enchiladas, Green Chili Con Queso, Carne Adovada
What has happened to this place? As recently as a year ago I had good experiences there. But, the last two times....lame. Everything was lukewarm today...the draft beer and my dinner. Two tiny tough enchiladas with maybe three tablespoons of chicken filling between them and a side of maybe five small potato cubes. And, I realized on the way home that the "sopapilla with every meal" never made it to my table, and I forgot to ask. Not worth the $30 I paid for dinner, one beer, and a tip. The cute patio isn't enough....I want good food too! I give up on this place.
Atmosphere: 4
Food: 1
Service: 2
Food was good service slow
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco a La Carta Blanca, Dessert, Huevos Rancheros
Such good food!! One of my favorites for Mexican breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Huevos Rancheros
Nice patio, great service, only knock is no sopapillas served with my enchiladas, otherwise authentic New Mexico food.
Atmosphere: 5
Food: 4
Service: 5
Not what it use to be. Been going since they opened this location and it’s always been good. However, this last time the portions were half the size and the potatoes were terrible. Not sure if we will return.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Quick to be seated, friendly staff, food was excellent. This place was recommended to us and we highly recommend to others.
Great food.
The food I had this evening is the worst food I have ever had in New Mexico . Potatoes were ice cold , chile relleno was burnt . Worst service , staff is extremely rude . Why there is a long line to to be seated is beyond me ? So many other New Mexican restaurants to choose from . Where is the manager or owner ?
Atmosphere: 1
Food: 1
Service: 1
Perfect neighborhood restaurant. Friendly staff and great food
Haven't been here in a couple years, still infested with flies, if the flies are this bad at your tables, I can't even imagine how bad they are in the kitchen. How is this place still even open?? Ok service, food portions have been cut in half it seemed like. And still overpriced. Will never go back here again.
Atmosphere: 1
Food: 1
Service: 2
Loading...