Food was delicious, portions were great and I will definitely be ordering again!
Atmosphere: 5
Food: 5
Service: 5
Frankie R Flores Sr
Great service and very clean
Atmosphere: 5
Food: 5
Service: 5
Dolores Diaz
Went threw the drive thru today and Justin as well as the manager were amazing I definitely recommend this restaurant keep up the great work glad to have pollo loco in Albuquerque
Atmosphere: 5
Food: 5
Service: 5
Lucy G
This is low quality disgusting food!
Atmosphere: 1
Food: 1
Service: 1
Ashley W
Trevor is a really sweet young man who helped me tremendously when I placed an order online and made a mistake. He immediately cleared it with his supervisor and fixed my issue. He truly went above and brooms to help me, he was very kind and professional. Please hire more workers like him. He’s truly amazing!! The goods was also incredibly delicious. Kudos to the whole team working they were working hard and looked like a dream team. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Dick Sauls
Every thing is by computer. No human contact. You are on your own to figure out the computer
Atmosphere: 2
Food: 3
Service: 1
Ashli
The chicken was dry. I didn't get my avocado salsa. The wait was long. I didn't get back change because they didn't have any. Almost sent my away without my drinks.
Food: 2
Service: 1
Yesica Silva
I was definitely disappointed! The food isn’t made correctly they didn’t give me my full order but Before you get excited and think it’s like Cali or Arizona pollo loco it’s not. Unfortunately this pollo loco is limited and not big like the west coast ones we used to. I was upset because not only is the menu limited but the food was horrible and not made correctly the food tasted nothing like the regular pollo loco it was dry and no flavor I got what I usually get my chicken Avacado tacos but tasted horrible and it’s missing the avacado lime sauce like what all it had was chicken and the avacado slices not how other pollo locos food is made or taste. They don’t even have the wraps and that’s one of the best items on the original pollo locos. I had a bad experience not only for the taste and quality of food but they missed items on my order and they didn’t fallow instructions on no pico on my tacos. However the drive through lady was very nice and respectful. If they made the food the proper way with original ingredients and had better quality It would definitely be big here in New Mexico.
Atmosphere: 4
Food: 1
Service: 5
Dwayne Cornelious
When I lived in California they was out there I really didn't enjoy it their food was always dry so I decided to try them here in New Mexico since I live here now and the chicken was also dry, I don't think I'll ever go back but if I'm in the area and I'm passing by and I'm really really hungry I might do it again🤢 One more thing I should have just went to Costco and got a $5 chicken I would have been a lot better off
Atmosphere: 2
Food: 1
Service: 5
Lou Wagner
Love this. Exactly what we had while I lived in the West Coast. ;-)
Atmosphere: We stood at the counter for a while and someone went in front of us and they took his order right away. The door wouldn't close to the lobby and it was cold had to keep getting up to close it vs then just locking that door since there are 2 to choose from. Service: we were not told they were out of so many things until we tried to order them. (Guac, queso, Chipotle sauce and Ranch..likely was out of other things as well these are what we happened to try and get). My chicken was extremely dry and tiny. There was maybe 2 bites of meat on the wing. The 2 quesadillas didn't even resemble each other (I didn't take a picture). One was very small with little filling and the other was moderately filled. It was very inconsistent. They forgot our burrito and never offered dressing for the salad. The chips tasted old like they had been sitting for a while. No substitute offered for the lack of guacamole that came with the 4 meals we ordered. I've been here before in California and know how tasty it can be. I'll come back in a few months to see if they can get their act together otherwise I can't see this place lasting for very long here.
Atmosphere: 2
Food: 2
Service: 1
Jesus Rodriguez
We were kinda late when they were closing tacos were hard not even edible don’t go when they’re about to close !!!!
Atmosphere: 3
Food: 5
Service: 4
kill cxssy
Super good and the cashier was super kind! Will definitely come back again
Atmosphere: 5
Food: 5
Service: 5
Emilio Sanchez
They were out of everything upon opening at 10am, no food was prepared and service was terrible. Food was also very poor and under cooked.
Atmosphere: 1
Service: 1
Achini Romero
Slow didn't get my order right ! My first and last time going here..
Food was delicious, portions were great and I will definitely be ordering again!
Atmosphere: 5
Food: 5
Service: 5
Great service and very clean
Atmosphere: 5
Food: 5
Service: 5
Went threw the drive thru today and Justin as well as the manager were amazing I definitely recommend this restaurant keep up the great work glad to have pollo loco in Albuquerque
Atmosphere: 5
Food: 5
Service: 5
This is low quality disgusting food!
Atmosphere: 1
Food: 1
Service: 1
Trevor is a really sweet young man who helped me tremendously when I placed an order online and made a mistake. He immediately cleared it with his supervisor and fixed my issue. He truly went above and brooms to help me, he was very kind and professional. Please hire more workers like him. He’s truly amazing!! The goods was also incredibly delicious. Kudos to the whole team working they were working hard and looked like a dream team. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Every thing is by computer. No human contact. You are on your own to figure out the computer
Atmosphere: 2
Food: 3
Service: 1
The chicken was dry. I didn't get my avocado salsa. The wait was long. I didn't get back change because they didn't have any. Almost sent my away without my drinks.
Food: 2
Service: 1
I was definitely disappointed! The food isn’t made correctly they didn’t give me my full order but Before you get excited and think it’s like Cali or Arizona pollo loco it’s not. Unfortunately this pollo loco is limited and not big like the west coast ones we used to. I was upset because not only is the menu limited but the food was horrible and not made correctly the food tasted nothing like the regular pollo loco it was dry and no flavor I got what I usually get my chicken Avacado tacos but tasted horrible and it’s missing the avacado lime sauce like what all it had was chicken and the avacado slices not how other pollo locos food is made or taste. They don’t even have the wraps and that’s one of the best items on the original pollo locos. I had a bad experience not only for the taste and quality of food but they missed items on my order and they didn’t fallow instructions on no pico on my tacos. However the drive through lady was very nice and respectful. If they made the food the proper way with original ingredients and had better quality It would definitely be big here in New Mexico.
Atmosphere: 4
Food: 1
Service: 5
When I lived in California they was out there I really didn't enjoy it their food was always dry so I decided to try them here in New Mexico since I live here now and the chicken was also dry, I don't think I'll ever go back but if I'm in the area and I'm passing by and I'm really really hungry I might do it again🤢 One more thing I should have just went to Costco and got a $5 chicken I would have been a lot better off
Atmosphere: 2
Food: 1
Service: 5
Love this. Exactly what we had while I lived in the West Coast. ;-)
Now I don't have to miss it any more!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Atmosphere: We stood at the counter for a while and someone went in front of us and they took his order right away. The door wouldn't close to the lobby and it was cold had to keep getting up to close it vs then just locking that door since there are 2 to choose from.
Service: we were not told they were out of so many things until we tried to order them. (Guac, queso, Chipotle sauce and Ranch..likely was out of other things as well these are what we happened to try and get). My chicken was extremely dry and tiny. There was maybe 2 bites of meat on the wing. The 2 quesadillas didn't even resemble each other (I didn't take a picture). One was very small with little filling and the other was moderately filled. It was very inconsistent. They forgot our burrito and never offered dressing for the salad. The chips tasted old like they had been sitting for a while. No substitute offered for the lack of guacamole that came with the 4 meals we ordered. I've been here before in California and know how tasty it can be. I'll come back in a few months to see if they can get their act together otherwise I can't see this place lasting for very long here.
Atmosphere: 2
Food: 2
Service: 1
We were kinda late when they were closing tacos were hard not even edible don’t go when they’re about to close !!!!
Atmosphere: 3
Food: 5
Service: 4
Super good and the cashier was super kind! Will definitely come back again
Atmosphere: 5
Food: 5
Service: 5
They were out of everything upon opening at 10am, no food was prepared and service was terrible. Food was also very poor and under cooked.
Atmosphere: 1
Service: 1
Slow didn't get my order right ! My first and last time going here..
Atmosphere: 2
Food: 3
Service: 2
Loading...