Equinox Cafe & Bar

With EJ as our server and bartender everything went very well. He never disappoints. Looking forward to trying the new chefs menu 🤞

Vanessa our server was awesome. Wish they had more veggie options on their menu. Thursday night was quiet and the outdoor seating near the heaters is awesome for a drink after dinner.

On 10/31 we had an 8PM reservation. We showed up around 7:40PM as we know they have a beautiful terrace, and explained to the person at the front that we had an 8PM reservation but that we're early and can take a drink outside while we wait. To which he nonchalantly responded "Oh, I don't think we're going to have a table for you." I showed him the reservation, and he just shrugged "we just don't have a table, as we are full." I explained that the point of the reservation is to hold the table, as confirmed. He blew me off, but acknowledged that he saw our reservation in the system. We went outside and ordered a drink, at which point everyone completely ignored our presence expect for one server, Landon, who was lovely. At about 8:15PM I went back inside to check on our reservation, this time a different person was at the front. Same exact behavior, and unwillingness to find solutions. Kept circling around without saying anything of any value except "we don't have a table...maybe soon." I then started pressing him to let me know when, as this was getting to be ridiculous. He exacerbated rudely left mid-conversation and I went back outside. Our server Landon seated us at about 8:30PM, and we had a lovely meal. Worth the money, hassle, and this whole experience? – Absolutely not. When we were leaving, they didn't even comp the two drinks total we had while waiting outside, they didn't say Goodbye, and gave us a pretty obvious cold shoulder (except for Landon). Really really expensive tab to be so rudely treated. When we checked out of the hotel the following morning, we explained everything that happened at the front desk and were assured we'd get a call from the manager. It's now a week later, and you guessed right—no call, no apology, nothing. Not only is this a reflection on poor management at the restaurant, but also the hotel. I'm not giving zero stars because the view is beautiful and the food was good enough, and again, Landon treated us like human beings.

Food was overall excellent. It took 30 minutes for our appetizers to come out and not surprisingly one of them was cold. It took almost an hour for our entrees to come out but they were at temperature and very tasty. Our server seemed completely checked out the entire evening. She barely checked on us and brought out the wrong wine for one of our guests. Maybe they were understaffed on a Tuesday? I'll go back but I'll sit at the bar where I've had excellent service in the past.

Level 5 is expensive, but the food, service and ambiance is excellent. Honestly, I travel and have had the opportunity to dine and many unique establishments. This is truly a chart topper! Go ... you won't be disappointed!

I am writing to express my dissatisfaction with the lack of service we received during our visit on 10/24. We were excited as we were seated before our 8:30 reservation and the menu looked interesting. Initially, our waitress poured our water and provided a brief menu overview. However, she then proceeded to neglect our table for over 20 minutes. We observed her engaging in lengthy conversations at the bar with other employees and servicing other tables, sometimes multiple times, yet she never returned our table. This occurred even though she had walked past our table multiple times while servicing other customers and the restaurant was only about 50% full. As it became apparent that our table was being ignored and we were not valued as patrons, we chose to leave. This level of inattentiveness is unacceptable for any restaurant, especially one that promotes itself as a premium dining experience.

Beautiful space and view of the city with the mountains in the distance. The service generally seemed pretty slow (or maybe just the section I was in, as the tables next to me seemed to feel the same way). The wine selection was great — it would be nice to offer some complimentary bread for guests to have while waiting for appetizers. I ordered the wings and they were intense — super super glazed and messy and hard to eat without the glaze staining everything. In general I felt that the food was incredibly steep for what is provided. However, ambiance is certainly nice when the weather is excellent!

We have been to the restaurants several times in the past years and always have been excited about the menu. This time it was really not great and too expensive. And the ravioli dish was pre-manufactured. We didn't expect this . Also if you order wine by the glass they don't show you the bottle you see if it is really the wine you selected.Unfortunately the air condition also was not working what they should have told us when checking in

We had dinner at this restaurant recently. The rooftop restaurant has fabulous views, particularly of the Sandia Mountains. On this hot summer day, we had an inside table by the windows. As the weather cooled near sunset, they opened the glass walls for a fabulous sunset. Equally good, was the creative foods on the menu and no problems sharing plates. The service was impeccable. A memorable night out for my wife's birthday.

Honestly, the menu was quite a surprise. This place has mostly been known as a cocktail spot but the food rivaled many of the top tier restaurants in ABQ. Very impressed.

Very fancy, very expensive, extremely good food, service was top notch, ambience was perfect. Overall a very luxurious experience.

Excellent Brunch with amazing views. Wine List has some great wine options. Looking forward to our next Sunday Brunch at Level 5 Restaurant.

Everything was absolutely amazing! Beautiful view of the mountains, wonderful food and excellent service. Highly recommend.

Really great spot for outdoor dining, however we were seated along the edge so couldn't see anything unless we stood.

The food was outstanding but not enough staff, waited one hour for out meals and they came out room temp. Comped us on our appetizer but at $125+ for two without drinks or dessert, not really enough. Setting is beautiful and worth the annoyance.