Firehouse Subs Winrock Town Center
2100 Louisiana Blvd NE Ste 814, Albuquerque
(505) 715-6400
Recent Reviews
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Would not recommend
Atmosphere: 1
Food: 1
Service: 1
Great food...🤔 we eat here Very often but for SOME reason way more expensive this time than usual 😮 Wth
Atmosphere: 5
Food: 5
Service: 5
It was quick, easy and my concoction of sandwich is always great !
Atmosphere: 5
Food: 5
Service: 5
Loved being there; excellent team.
Atmosphere: 5
Food: 5
Service: 5
Zee was nice
Atmosphere: 4
Food: 4
Service: 4
***Update***
My response to the owner:
Regardless, my experience was negative enough for me to make the effort to write this review. I appreciate that you are going to share my feedback with management, enabling them to use it as a valuable coaching opportunity. In order to ensure, that everything has been resolved to my satisfaction, a refund would have sufficed.
4 months ago -
They got my order wrong three times! Yes you read that right…3X
My wife picked up an Italian sub from this location after work. When she got home, I noticed half of my sub was missing. I called the store immediately and asked for a manager, the person on the phone said he was the manager. Asked for his name several times and still don’t know his name because he kept mumbling his name. I don’t know if he has a speech impediment or was the mumbling done on purpose so I would not know his name.
Explained to the manager that I was missing half of my sub. He told me to drive back to the store and they will remake it. I live 20 minutes away and for him to say all they can do is remake the sub is such an inconvenience. How about offering an additional sub for the inconvenience or remake my sub and give me a refund.
When I finally got there, was greeted by a person wearing pajamas and Crocs. Thought this person was a customer, he saw me walk in with my sub, and said he was the manager.
Wait? What?? Why??? You mean to tell me the manager does not know how to wear a uniform and dressed like he just got out of bed. No wonder these employees in the store have a “I don’t care!” attitude towards the customers.
My initial order for the Italian sub was for it not to be toasted. This is a breakdown on how they messed up my order three times:
1. Missing half the Italian sub and still made it toasted.
2. Made it with white bread (asked for wheat) and still made it toasted.
3. Right bread this time, but still made it toasted with even less proteins from the previous sub.
4. Finally made the sub right, however, they were chintzy with the proteins and I did not want to stay there all night for them to make one sub.
To the owner and general manager, please be more hands on at your restaurant. If you want to stay in business, then you have to be more physically present on-site.
Atmosphere: 1
Food: 1
Service: 1
Always tasty, staff was great, stuffed ✔️.
Atmosphere: 4
Food: 5
Service: 5
Fri3ndly an humors an quick services an tasty food
Atmosphere: 5
Food: 4
Service: 5
Great place ! Will return
Atmosphere: 5
Food: 5
Service: 5
Great subs
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
Everything was absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
2 delicious subs BOGO 50 PERCENT off the 2nd sub. Got my favorite Hook & Ladder and tried a new one Beef and Cheese. I am very happy with both. So fresh and delicious!!!! GF bread available in restaurant but not in app. Please make available in app.
Atmosphere: 5
Food: 5
Service: 5
Great experience and staff was amazing. First time here and I will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Great staff!
Atmosphere: 5
Food: 5
Service: 5
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