Freddy's Frozen Custard & Steakburgers

Ordered a couple concretes, got cold milk soup. It took way too long of a wait for two concretes and the drive-thru worker had her back to us almost the entire time talking to her coworkers. After she handed us the “concretes”, we noticed immediately that they were almost completely melted and asked the worker. She insisted they were concretes and then she closed the window on us. Not a great experience.

Atmosphere: 1

Food: 1

Service: 1

The Freddy's at Corrales is such a great location with all the great food Freddy's has. The team there is always friendly. Thank you Freddys

Atmosphere: 5

Food: 5

Service: 5

When I usually come to this location everybody is professional and take my order with no issues. Tonight when I was ordering my food through the drive thru the young lady was rude and rushing me. I was trying to customize my hamburger but she just kept saying ( your drink) I asked her to wait so I can complete how I want the burger done and that I wanted to change fries to cheese tots . Long story short she did not listen to my order and still got it wrong and with an attitude said what you want me to do get you cheese . Then when she went to get cheese she comes back saying we don't have no cheese sauce 🤦🏾‍♀️I was very disappointed in my experience tonight.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Freddy's Double Steak Burger Combo with Cheese Green Chile Fries and Jalapeno Dipping Sauce

The Double Bacon Burger was sooo tasty! Food arrived quickly and the staff was warm and welcoming. Will be returning soon!

Atmosphere: 4

Food: 4

Service: 5

The food here is disgusting The inside of the building is so dirty and disgusting it is so filthy all over the floor it hasn't been swept or mopped in weeks I don't know what it is with their ice cream I don't know why they pour it and buckets and leave it on the counter to spoil and then serve it to the customer if you want to get salmonella go ahead and eat here if you don't keep going

Atmosphere: 1

Food: 1

Service: 1

Ms.Myra Lobby supervisor was of absolute tremendous help and assistance with taking care of our meals and cleaning of the entire restaurant. She is a great employee to have and sets the expectations of other fellow staff. She’s a delight to be around and converse with. God bless this woman!

Atmosphere: 5

Food: 5

Service: 5

I come here for the chocolate custard. The vanilla is great also.

Atmosphere: 5

Food: 5

Service: 5

Lettuce wrapped burgers are always a good!!

Atmosphere: 4

Food: 5

Service: 4

This location could clearly use some help. When I reached out to the customer service line, they gave me the excuse of oh, they were understaffed, and we can't control the portion sizes.How is it that a company can't control its portion sizes.How about this?Why don't you empower your team members to pull out all the small chicken strips or double them up.Yes, it goes against the corporate greedy bean countermetality that I never thought freddy's had.But clearly it does. Perhaps this chain expanded too quickly and cannot live up to the standards of its founder. I discovered freddy's when it first came to albuquerque and it was phenomenal, but now I will never come back. The catalyst of this complaint was a three piece.Chicken strip meal... The chicken strips were all less than an inch long, and maybe a half inch wide.When I went to the cashier, they shrugged, when I went to the fry guy he also felt really bad for what was given. Graciously, he fired up three more to make the six strips equal about two and a half strips of what used to be served. Hey, freddy's if you want to hire somebody that's experienced respond to this.I bet you I could take this location and turn it around with the right help from corporate. Once again, the customer service issues that we experience our failures from the top leadership. And as in most cases, that leadership is incompetent as well. A word of advice, customer service.Don't tell the customer that they're wrong when clearly they are right. When a fry side employee has to overstep his manager's failures and correct it at risk of his job clearly, this location has failed on an epic proportion. So if you're in caralis, new mexico or in the cottonwood area of albuquerque, where this freddy's is located, I highly recommend avoiding it. Right upThe street is bubba's thirty three and their hamburgers are absolutely phenomenal.Their chicken strips give you the value that you look for when you pay.As much as you do. Oh, and on top of it, they have excellent customer service. Maybe the freddy's team could go get some training from bubba....

Atmosphere: 1

Food: 1

Service: 1

Freddy and the staff at Freddy's steakburgers treat Veterans right, great food and friendly helpful Staff.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Freddy's Double Steak Burger Combo with Cheese Green Chile Fries and Jalapeno Dipping Sauce

Delicious and fast service

Atmosphere: 5

Food: 5

Service: 5

The tables and floors were dirty, flies everywhere. Employees in the kitchen fly-swatting around the food. Its also impossible to have conversation here because the music is too loud. My grandma asked for the shades to be drawn because of sunlight in her face, we were told someone would but no one did.

Atmosphere: 1

Food: 4

Service: 3

Freddy's provides great products at reasonable prices. Food is prepared fresh and worth the short wait. Their menu offers a nice variety of meal/snack options. And the custard choices are also great! I'm a repeating customer and plan to keep it up.

Atmosphere: 5

Food: 5

Service: 5

I asked Nadia if I could add another chilli cheese dog to my order, I guess pressing a few buttons was too hard for her because she gave me an attitude and said it would take too long. I waited forever for my food anyways, without getting the added chili dog. Guess some people work fast food for a reason though

Food: 4

Service: 1

It took them 7 minutes to make a shake and very little people were inside the store.

Atmosphere: 3

Food: 3

Service: 1