Genghis Grill

Don't go here anymore until they bring back the rewards program. My birthday meal coupon got rejected.
Since I can't use my birthday coupon I won't be going back.
This is how you lose customers and go out of business

Atmosphere: 1

Food: 4

Service: 1

Be aware, they have new cooks and if you don’t eat meat and you didn’t pick meat in your bowl, your food gets mixed with other people’s and you don’t know what you’re getting. I cannot trust them anymore. This used to be my favorite restaurant and have never had issues before. Having new cooks is not an excuse. They did give my bowl for free because they made a mistake twice on the same night.

Atmosphere: 5

Food: 2

Service: 4

Fast, good food. Maggie helped me and she was great. Guy with the glasses was also great.

Atmosphere: 5

Food: 5

Service: 5

The atmosphere is always so calming. The staff is always amazing. And the food is GREAT!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own

We had the worst service by derrick in here, cooks burned our food server had a deplorable attitude

Atmosphere: 2

Food: 1

Service: 1

Derek will always be the most amazing server I ever had. So attentive and kind

Atmosphere: 5

Food: 5

Service: 5

The food was extremely good! With that said, the reason for this rating, is the false advertising throughout the company. Came for the bottomless bowls that they have plastered all over their website, only to find out that they don't in fact do that and I'm stuck with one, very very tiny bowl for my meal.

Food: 4

Service: 3

Im rating this purely based off how how understaffed they are, when I came in there was nobody in the front to help anyone and around 10-15 people just waiting to be seated while the restaurant was empty. I decided not to eat here because I dont have the time to wait during lunch on a Friday

It had been a couple of years since I'd been to Genghis. In the past, I remember being able to get a second bowling requested. Not anymore. Service was slow. Vegetables didn't seem as fresh as they could have been. It'll be a while before I ever go back.

Atmosphere: 3

Food: 4

Service: 3

The waiter was great, but unfortunately that’s where the positives end. I ordered the General Tso’s chicken, which arrived cold, not crunchy, and some pieces were even chewy. My son had the orange chicken with the same issues — cold, chewy, and not crispy at all. It was especially disappointing because I had talked this place up to him, sharing how his mother and I used to eat here often when we were dating. I really expected better based on past experiences. On top of that, the restaurant itself feels worn down and could really use a renovation. Overall, a very disappointing visit.

Atmosphere: 1

Food: 1

Service: 5

We ordered an appetizer and it never came. When asked to have it checked on it was brought to our attention the order was never put in. They ended up coming half way through the meal time. All 3 of our bowels came out at different times. All together we waited about 30 minutes and when our food arrived it was burnt. I had pieces from the burnt grill in my food, my boyfriend’s food was inedible. Everything tasted like a burnt dirty grill. We will not be returning which of unfortunate as we use to love it here.

Atmosphere: 1

Food: 1

Service: 1

Food was ok. But the main part is the service. Server with an air pod in acted like he didn’t wanna be there. Making side comments when he’s walking off like “omg” “seriously?” We Get to the kitchen to make our bowls and there’s nothing left to pick from, we asked 3 people, is there gonna be more meat you guys bring out? No words, just pointing at each other. We bring it up to the server and he says nobody speaks English and that the air pods are for translation, so why is the other girls wearing 2 AirPods and not even acknowledging that we are there.
Took about 20 mins for the other side of the table to get their drinks.
But yet a whole new family comes in and the server is soooo attentive to them, food is out right away, drinks are brought out while we’re still waiting for ours.
Manager was barely any help.
We had a birthday girl and why was her meal the last meal to come out??
Highly disappointed and I’m pretty sure that’s why the location close to Jefferson is permanently closed.
Want a tip? Do better with service, and if you don’t wanna work, don’t work there at all.

Atmosphere: 1

Food: 3

Service: 1

Build your own bowl this restaurant is nice in cooking and presentation. The server is nice and courteous to guests. The food is little costly but tasty.

Atmosphere: 3

Food: 4

Service: 3

Very good place, except the most expensive order is very small; they should have an extra-large option.

Atmosphere: 5

Food: 4

Service: 5

So totally worth IT!! Been awhile, but great service and food!!

Atmosphere: 5

Food: 5

Service: 5