Main Event Albuquerque

Had our Christmas dinner was awesome

Atmosphere: 5

Food: 5

Service: 5

I tried to sit to eat but I was never acknowledged. So I sat at a random table and was told to move to another table. I was asked if it was ok? I was told yes. Sat down and was never acknowledged. When I asked for a server the host and the server started arguing about who was going to serve us. We got acknowledged and left. This is a shame, I spent money to have a good time. If the servers didn't want to be at work, stay home or find another job.

Service: 1

Ruined evening: we had a person running a bit late, so we thought we would prep the lane order food what not. Under assumption we could just extend time. Nope, didn't even complete game and then told 2.5 hour wait, sat there at lane discussing options for 30 and no one came in I claim lane. Considered arcade till saw 15 activation fee. Next time going to holiday bowl

Kid-friendliness: Lots of activities and pizza

Atmosphere: 5

Food: 3

Service: 5

all the games were broken, and i mean ALL OF THEM. it was extremely frustrating to waste over $200 on game cards and wristbands only for everything to be filthy and busted. i would rather go to hinkle, and that place sucks ass.

Atmosphere: 1

Food: 1

Service: 2

Parking: Plenty of parking

Kid-friendliness: Kids everywhere

Atmosphere: 3

Food: 3

Service: 4

This place sucked!! I went to the bar and got ignored for over 30 minutes!!! Bartender told me to hold on n never came back!! So if anyone goes yell at the bartenders!!

Went last week with my boyfriend. It was a weekday and their website offers $20 unlimited pass- well, they did not honor that in person. We paid over $60 for our game tokens (each) which was the "popular" pack. I don't know why they advertise a special on their website when they don't offer it in person. Seems like a rip.

We decided not to let that inhibit our good time. However- about every 3rd game we tried to play was broken! Broken headsets, broken guns, 2 player games broken so only one person could play. It was a major let down. We won't be coming back. For the amount of money they're charging at the door (and not honoring their deals) then on top of that, SO many games down? Get real.

There was no one to help parents or adults with the climbing/swinging portion- it was just sort of "take your chances" which could be a real safety hazard. I would not take children here- this place is just a few drops from a lawsuit.

Little to no staff on the floor for assistance. The laser tag was closed (I'm guessing that was broken too) and more than 1/2 of their VR games were broken or down.

We tried to break for food but no one was attending the food station. We stood there long enough that we finally saw someone bring out fries to another couple but he didn't address us at all. There were only two groups of people in the food area- most people were at the bar, so it wasn't like we were hard to miss.

As far as cleanliness- yall could do better. NONE of the hand sanitizers were filled, the sanitizing wipes were gone and the staff just reiterated that they were out (no sh*t, Sherlock). But with games (especially the VR) where you are touching some part of the game to your face- SHOULD be disinfected between people.

Lots of games ate our tokens and did not even have a sign on them saying they were broken. Staff seemed clueless on how to fix this, a sign would suffice- or re-upping our tokens on our card but they did not offer that.

Went to cash in our "tickets" to get some prizes and not only was that area super messy, there were no prices on anything so you had to keep asking "how many tickets is this? And this? What about this?" To a bunch of kids that were way more interested in socializing with each other and on their phones than being at work and helping customers. It took 3 employees to ring up a single person because no one had any idea what was going on. No one had direction or a clear objective to their job, it seemed.

I think if every broken game had a sign, then it would be more apparent that they had more broken games than working ones. Highly disappointed and dissatisfied with the whole experience. I'm honestly thinking about coming in with a GoPro and documenting this experience to send it to corporate because, I'm sure if they knew it was this bad, they'd clean up their act real quick. Only a matter of time before someone gets hurt from negligence. Expect to come home with covid because NOTHING is cleaned between players.

Save your money, skip Main Event and go to Dave & Busters where games work and so does the staff.

EDIT: Thanks for your response- I have already reached out to corporate but could not leave my entire review in the short commentary box so I’m hoping someone gets ahold of me.

Atmosphere: 2

Food: 1

Service: 1

Trinity was awesome. Bowling and food came fast

Atmosphere: 5

Food: 5

Service: 5

Trinity was great!

Atmosphere: 5

Food: 5

Service: 5

Trinity is the best

Atmosphere: 5

Food: 5

Service: 5

Tiffany was good

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hamburger

Management has not trained nor staffs the place appropriately. Restrooms not maintained. Our bowling lane messed up multiple times and we ended up just ending early.

We always have a good time when we visit Main Event, BUT every time we go, the food service is horrible. We waited 20 minutes for someone to greet us at our lane and then another 30 for our server to come take our order and another 45 for our food to come to our table. I looked over and noticed the servers were having a pow wow in the corner.

Atmosphere: 4

Food: 4

Service: 2

Lights are working in the pin area for bowling ...that's ridiculous