We placed a delivery order with Pizza Hut and were told it would arrive by 11:35 PM. By 11:50 PM, it still hadn’t shown up, so we called — and waited forever on hold — only to be told it was “on the way.” Still no pizza.
Eventually, we got an email saying it had been delivered, but we never received anything. When we called again, they claimed it was left on a random porch, even though we clearly asked in the delivery instructions for the driver to call when they arrived. They didn’t.
When we asked for a refund, they said they don’t do refunds — only store credit or a remake. At this point, it was already 1:00 AM, and we were still waiting for food we ordered hours earlier. This entire experience was frustrating, unprofessional, and disappointing.
Alex Lozano
This is the pizza that you give to your estranged mother in law that took your dad’s money after he passed and moved to Florida with a 26 year old she met in a club named Dante and he left her and took all your dads money and then she texts you asking if you can order her a pizza because she’s broke.
I don’t know how this happened but I’m disappointed. If I’m spending 65 bucks for two pizzas I’d assume they were completely topped.
Jose Ramos
Ordered delivery, they made it carry out, once delivered they tried to tell us we owed 6 dollars for switching, although we payed a delivery tip, pizza was cold and gross
Bryan Gonzalez
Amazing location.
Daniel Torres
Had i known this location does delivery by doordash i would have never ordered from here. I have always had problems with doordash. Nothing against the people who doordash, it's just not my preferred method of delivery.
Vexxx Gaming
Food is good. However, not a single person handling the food wears gloves.
Peter Robertson
This review is a complaint about poor customer service at the. Pizza Hut store at 10660 Unser BLVD.
I ordered online a $38.00 pickup order today at 7 pm. We got there and found the store completely disorganized and unready. They confused my order with another customer and in the end we left without our food. Store employees ignored us, even when we tried to cancel the order and asked for a refund. We left that store and went to another restaurant. I do NOT recommend this store.
Atmosphere: 1
Food: 1
Service: 1
Derrick Klein
Showed up at 12:00 and the sole employee was cleaning and ignored me for 5 minutes while I stood in front of the register ready to order. After he finished cleaning he started prepping the boxes and then told me he’d be right with me shortly but continue to prep boxes. The entire time I was standing in front of the register in front of the employee and he wouldn’t acknowledge that I was there waiting. There was no line, there was no other orders being worked on. There was no manager there and the only employee was wearing a grey gym shirt so I have no idea what position he held. Poor management
Sky
We ordered for a pick up Tavern pesto and grape tomatoes and NY pepperoni pizza food was excellent service at counter was also excellent we will be back thanks 😊 😋🍕🍕
Atmosphere: 5
Food: 5
Service: 5
7474hp
Well, I just received an order from Pizza Hut, 10660 Unser. They gave me a wrong pizza and would not correct it. I mentioned that I was hungry and would probably eat it, the manager hung up on me. When I called back, he told me that I told him I would eat it and did not have to credit me or replace it, and then hung up on me again. I called back to get his name and I was told he did not have to give me his name or a contact to issue a complaint, and then hung up on me for a third time. I guess no more Pizza Hut for a quick fix…
We ordered for a pick up Tavern pesto and grape tomatoes and NY pepperoni pizza food was excellent service at counter was also excellent we will be back thanks ? ???
Atmosphere: 5
Food: 5
Service: 5
Chad
Staff is super lazy. 2 orders in a row I choose curbside pickup and it never came. First time waited in the car with my dog for 15 mins even called the store and got some call center from India which said it alerted the store I was there. Went again yesterday no service went inside and 5 employees sitting around and the food was ready. Lazy people work at this store. Don’t go.
Atmosphere: 2
Food: 2
Service: 1
Naomi Martinez
Manager is very rude and unprofessional. Refuses to give the name and number of the district manager
Atmosphere: 1
Food: 1
Service: 1
Kamera Baca
Poor quality, dry. No sauce and barely any cheese. Looked hurried. This pizza hut has gone down hill sadly.
Food: 2
Service: 4
Nicholas Nguyen
Ordered two medium pizzas and a dessert and it never arrived. 45 minutes later (after it was scheduled to arrive) a delivery person came to our door and it wasn’t even our order and was for a completely different house. I turned the food and driver away and called customer service and the store itself and asked for a refund. They refused to give me a refund which makes no sense whatsoever and is trying to just give me credits and the credits aren’t even in the full amount of the original order. Highly disappointed and I would advise to not bother with this location. Good luck if you do.
We placed a delivery order with Pizza Hut and were told it would arrive by 11:35 PM. By 11:50 PM, it still hadn’t shown up, so we called — and waited forever on hold — only to be told it was “on the way.” Still no pizza.
Eventually, we got an email saying it had been delivered, but we never received anything. When we called again, they claimed it was left on a random porch, even though we clearly asked in the delivery instructions for the driver to call when they arrived. They didn’t.
When we asked for a refund, they said they don’t do refunds — only store credit or a remake. At this point, it was already 1:00 AM, and we were still waiting for food we ordered hours earlier. This entire experience was frustrating, unprofessional, and disappointing.
This is the pizza that you give to your estranged mother in law that took your dad’s money after he passed and moved to Florida with a 26 year old she met in a club named Dante and he left her and took all your dads money and then she texts you asking if you can order her a pizza because she’s broke.
I don’t know how this happened but I’m disappointed. If I’m spending 65 bucks for two pizzas I’d assume they were completely topped.
Ordered delivery, they made it carry out, once delivered they tried to tell us we owed 6 dollars for switching, although we payed a delivery tip, pizza was cold and gross
Amazing location.
Had i known this location does delivery by doordash i would have never ordered from here. I have always had problems with doordash. Nothing against the people who doordash, it's just not my preferred method of delivery.
Food is good. However, not a single person handling the food wears gloves.
This review is a complaint about poor customer service at the. Pizza Hut store at 10660 Unser BLVD.
I ordered online a $38.00 pickup order today at 7 pm. We got there and found the store completely disorganized and unready. They confused my order with another customer and in the end we left without our food. Store employees ignored us, even when we tried to cancel the order and asked for a refund. We left that store and went to another restaurant. I do NOT recommend this store.
Atmosphere: 1
Food: 1
Service: 1
Showed up at 12:00 and the sole employee was cleaning and ignored me for 5 minutes while I stood in front of the register ready to order.
After he finished cleaning he started prepping the boxes and then told me he’d be right with me shortly but continue to prep boxes. The entire time I was standing in front of the register in front of the employee and he wouldn’t acknowledge that I was there waiting.
There was no line, there was no other orders being worked on. There was no manager there and the only employee was wearing a grey gym shirt so I have no idea what position he held.
Poor management
We ordered for a pick up Tavern pesto and grape tomatoes and NY pepperoni pizza food was excellent service at counter was also excellent we will be back thanks 😊 😋🍕🍕
Atmosphere: 5
Food: 5
Service: 5
Well, I just received an order from Pizza Hut, 10660 Unser. They gave me a wrong pizza and would not correct it. I mentioned that I was hungry and would probably eat it, the manager hung up on me. When I called back, he told me that I told him I would eat it and did not have to credit me or replace it, and then hung up on me again. I called back to get his name and I was told he did not have to give me his name or a contact to issue a complaint, and then hung up on me for a third time. I guess no more Pizza Hut for a quick fix…
Food: 1
Service: 1
Restaurantji Recommends
We ordered for a pick up Tavern pesto and grape tomatoes and NY pepperoni pizza food was excellent service at counter was also excellent we will be back thanks ? ???
Atmosphere: 5
Food: 5
Service: 5
Staff is super lazy. 2 orders in a row I choose curbside pickup and it never came. First time waited in the car with my dog for 15 mins even called the store and got some call center from India which said it alerted the store I was there. Went again yesterday no service went inside and 5 employees sitting around and the food was ready. Lazy people work at this store. Don’t go.
Atmosphere: 2
Food: 2
Service: 1
Manager is very rude and unprofessional. Refuses to give the name and number of the district manager
Atmosphere: 1
Food: 1
Service: 1
Poor quality, dry. No sauce and barely any cheese. Looked hurried. This pizza hut has gone down hill sadly.
Food: 2
Service: 4
Ordered two medium pizzas and a dessert and it never arrived. 45 minutes later (after it was scheduled to arrive) a delivery person came to our door and it wasn’t even our order and was for a completely different house. I turned the food and driver away and called customer service and the store itself and asked for a refund. They refused to give me a refund which makes no sense whatsoever and is trying to just give me credits and the credits aren’t even in the full amount of the original order. Highly disappointed and I would advise to not bother with this location. Good luck if you do.
Atmosphere: 1
Food: 1
Service: 1
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